Davies - Consulting Division

Data is the key to understanding and serving your customers. Explore our framework for capturing and analysing data to drive customer-led innovation. Download our 'Voice of the Customer' whitepaper here - https://lnkd.in/eTYvxagk. 

Navigating Digital Identity in Financial Services At UK Finance’s “Digital Identity: Unlocking Growth and Innovation” conference, Prakash S. contributed to key discussions on digital identity. Here are some highlights: - Regulatory Roles: Governments and financial institutions must collaborate to establish trust and security in digital identity. - Mitigating Risks: Onboarding is critical. Strengthening this process helps prevent fraud, like deepfakes. - Future Solutions: Zero Knowledge Proofs (ZKPs) could revolutionise privacy and security in digital identity systems. Read more about how we can build a secure digital identity infrastructure: https://lnkd.in/ebHJkcaR #DigitalIdentity #FinancialServices #UKFinance

FOS Report Shows 40% Increase in Complaints in 2024. The Financial Ombudsman Service has revealed a sharp rise in complaints, with 133,019 cases between January and June 2024. The 40% increase from 2023 highlights ongoing issues in the banking and consumer credit sectors. Complaints about credit cards, unaffordable lending, and fraud have been driving this surge, with many cases referred by claims management companies and law firms. At Davies, we understand the complexity of complaint management. Our digital and technology-driven solutions support efficient, proactive handling of complaints to reduce risks and improve customer satisfaction 📊 Curious about how these findings might affect your business? Contact us today for more information on how we can improve your complaints management - https://lnkd.in/eNUTQYbs #ComplaintsManagement #FinancialServices #CustomerExperience #FOS #DaviesGroup #FraudPrevention #ConsumerCredit

Join us at TSAM – The Summit for Asset Management in Toronto on the 4th November 2024! We're excited to showcase our expertise and connect with industry professionals.  Meet our experts—Peter Keaveney, Tina Wilkinson, Hagen Feuchter, Michael Barrett, and Allen Lewis,—at Booth A3.  Whether you're eager to discuss the latest trends or explore solutions tailored to your needs, our team is ready to help. We look forward to seeing you there! #TSAMToronto #AssetManagement

Collaboration is key to unlocking the full potential of customer feedback. Discover how engaging stakeholders throughout your organisation can turn insights into impactful action in our 'Voice of the Customer' whitepaper. Download it here - https://lnkd.in/eTYvxagk. 

📢 Important Update for the Financial Markets! 📢 It's been a month since the 2024 SIFMA Master Treasury Securities Clearing Agreement was released! Developed through collaboration with a diverse group of market participants, this document provides a comprehensive framework with a wide variety of approaches to meet the central clearing mandate in FICC. Key features of the agreement include: ▪ A comprehensive framework with a wide variety of approaches to meeting the central clearing mandate in FICC. ▪ Flexibility to modify terms to meet specific commercial objectives and legal requirements, with an emphasis on voluntary use. ▪ Detailed procedures for transaction initiation, confirmation, and submission to ensure smooth operations. ▪ Robust collateral management provisions that align with the Uniform Commercial Code of New York. As we navigate through the array of choices and embedded optionality within the documentation, thorough analysis is essential to identify optimal solutions for firms, their personnel, processes, and technology infrastructures. While we focus on the “Done With” transactions, the forthcoming “Done Away” and addenda to repo agreements (MRA and GMRA) will further expand our capabilities. We extend our sincere gratitude to all contributors for their invaluable expertise and commitment to advancing innovation in the financial markets. For more information, visit our website to discover how Davies can enhance the efficiency and reliability of your Treasury securities clearing processes: https://lnkd.in/eZrxNs-W #SIFMA #TreasurySecurities #FinancialMarkets #Regulation #Davies

Customer-centric strategies are the key to sustainable growth. Our whitepaper shows you how to create a strategy that is fully aligned with your customers’ needs. Dive deeper into customer-led transformation. Download our 'Voice of the Customer' whitepaper here - https://lnkd.in/eTYvxagk. 

🚀 Curious how your team's culture compares to industry benchmarks? Davies lightweight, self-service tool helps teams self-report on key cultural conditions, ensuring they align with a generative, high-performing culture. Here’s how it works: 🔍 Teams self-report on key cultural conditions. 📊 Anonymised and aggregated data is displayed on a digital dashboard. 📈 Use insights to drive continuous improvement and track outcomes over time. Want to know where your team stands? Get a free diagnostic to boost performance, adaptability, and innovation. Sign up today - https://lnkd.in/d8frNVT8 #TeamCulture #ContinuousImprovement #Leadership #Innovation #PerformanceBoost #GenerativeCulture #BusinessGrowth #DaviesConsulting

The American Bankers Association Financial Crimes Enforcement conference is a must-attend event, and this year was no exception. Key topics included #Fraud risks and #Cybersecurity, with a focus on emerging fraud typologies and protecting vulnerable customers. The proposed rule on #CDD and #CIP for investment advisors sparked discussions on its impact on AML officers. We also explored #BaaS risks and the importance of #KRIs in compliance reporting. Lastly, the promise of #AI in AML/CFT was highlighted, despite a gap in adoption. For additional insights, explore the key takeaways outlined below. #AML #CFT #digitalidentity #KYC #Fraud #AI Kurt Drozd Robert E. Bing Omer Jacoby Kunal Bavishi, (CAMS)

Data is one of your most powerful tools for business success. Our 'Voice of the Customer' whitepaper outlines how to use data to create strategies that meet customer expectations and propel your business forward. Download it here: https://lnkd.in/eTYvxagk.