Etech Global Services

Etech is grateful for all of your hard work, dedication, and commitment to make a remarkable difference for each other, our customers, and within our communities. Our people are our foundation and strength. Thank you!! #wecelebrateyou Want to join our team of remarkable people and work with servant leaders? Explore the opportunities - www.etechgs.com/careers/ . . . #Etech #ServantLeadership #PeopleFirstCulture #OctoberAnniversary #EtechAnniversary #WorkAnniversaryCelebration #WorkAnniversary

Etech is grateful for all of your hard work, dedication, and commitment to make a remarkable difference for each other, our customers, and within our communities. Our people are our foundation and strength. Thank you!! #wecelebrateyou Want to join our team of remarkable people and work with servant leaders? Explore the opportunities - www.etechgs.com/careers/ . . . #Etech #ServantLeadership #PeopleFirstCulture #OctoberAnniversary #EtechAnniversary #WorkAnniversaryCelebration #WorkAnniversary

We’re excited to spotlight Ashutosh Kamal, one of our fantastic Quality Analysts at Etech! Since joining in 2022, Ashutosh has been making a remarkable difference by solving customer issues and delivering customized solutions. His passion for learning new tools and working with different teams makes him an integral part of our success. Ashutosh’s drive to meet client expectations, and his problem-solving skills help our customers reach their goals every day. We’re proud to have him on our team! Thank you for everything you do, Ashutosh! 🙌 #Etech #employeespotlight #teamculture

QEval University offers actionable strategies and tools to elevate agent performance and streamline contact center operations. Gain insights on analyzing real-time and historical data, benchmarking key metrics, and making data-driven decisions that boost efficiency and customer satisfaction. Whether refining existing skills or learning new approaches, QEval University provides the knowledge to enhance your team’s success. Enroll today and start making a measurable impact: https://lnkd.in/gVeVQ-6M #QEvalUniversity #PerformanceAnalytics #AgentTraining #ContactCenterOptimization #ContinuousImprovement

👻 Scared of your contact center metrics? Turn those frightening figures into treating success stories! Join our upcoming webinar to learn how data-driven strategies can transform your biggest challenges into opportunities. Register now: https://lnkd.in/djdvr96T #ContactCenter #CustomerExperience #BusinessTransformation 

Get the most out of your contact center with QEval’s real-time performance dashboards. These tools provide instant access to critical metrics, empowering you to make quick adjustments and keep operations on track. Curious about how real-time data can drive meaningful improvements? Access our resources on performance dashboards and learn how to boost efficiency, enhance agent productivity, and improve customer satisfaction. Access Additional Resources Today: https://lnkd.in/gY9v9XEd #QEvalSolutions #RealTimeMetrics #AgentPerformance #ContactCenterTools

Benchmarking performance metrics is crucial for keeping your contact center efficient. With QEval’s Real-Time Performance Dashboards, you can instantly track KPIs, spot bottlenecks, and make informed adjustments. Here’s what our resources offer: ✅ Techniques to measure and benchmark agent performance effectively ✅ Practical strategies for improving call handling and reducing wait times ✅ Proven methods for enhancing operational efficiency Ready to elevate your contact center? Access our resources and discover how real-time data can drive your success. Access Resources: https://lnkd.in/gY9v9XEd #PerformanceAnalytics #CustomerServiceExcellence #QEvalSolutions #RealTimeMetrics

Today, we shine the Dream Team Spotlight on Josh Gonzales! Team, help us congratulate Josh for maintaining a 93.82% quality score, as well as taking our abandoned call rate from a 4.83 to a 3.33! We are so proud of you Josh. Keep up the great work! #DreamTeam #SpotlightShine #Etech

Boost your brand's performance with Etech Insights! Leverage AI-powered voice data mining to gain comprehensive customer intelligence. Identify strengths, opportunities, and drive data-backed strategies for improved customer retention. Contact us today: https://bit.ly/3TKETnb #DataDrivenStrategies #Analytics

Performance analytics is essential for improving your contact center’s efficiency. At QEval, we offer solutions that provide real-time data on agent performance, empowering you to make quick adjustments and keep operations running smoothly. Curious about how QEval’s analytics can benefit your team? Access additional resources to learn how to enhance agent efficiency, reduce wait times, and elevate customer service with actionable insights designed to support lasting improvements. Get Resources Now and take the first step toward optimized performance: https://lnkd.in/gY9v9XEd #QEvalSolutions #PerformanceAnalytics #ContactCenterSuccess #AgentEfficiency