Serving in 22+ countries via our network! #mysteryshopping #marketresearch
FloorWalk
Market Research
Gurgaon, Haryana 2,935 followers
Leading providers of Market Research & Mystery Shopping services in India.
About us
FloorWalk specializes in mystery Shopping and Consumer Insights which is very essential for growth of any business. Our panel of professionals bring along years of experience in the fields of Operations management, Process Automation, Technology solutions along with Sales and Marketing. FloorWalk specializes in Mystery Shopping Services for Automobiles, Retail and Hospitality. Our portfolio covers Fashion and Apparel exclusive brand outlets, Electronics and Jewellery chains, Supermarkets and Hypermarkets, Multiplexes, Quick Service Restaurants and Fine Dining, Health and Wellness, Hotels, Airlines and many more service areas. Our team of experts not only help you design a questionnaire for your business, but also monitor the quality of audits stringently. Many of these audits are done by the professional panellists themselves to highlight the specific service improvement areas. Once the audits are completed, we analyse them for a meaningful interpretation. We believe in providing our clients with a holistic Mystery Shop experience, which identifies opportunities and provides relevant recommendations. We are passionate about helping our clients improve their services, and our world class analytics ensure this. We value our mystery shoppers and treat them as business partners. We ensure they are paid fairly for their contribution, and more importantly, paid well in time. Our shoppers are provided with the assignments that best suit their profiles.
- Website
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https://floorwalk.in
External link for FloorWalk
- Industry
- Market Research
- Company size
- 11-50 employees
- Headquarters
- Gurgaon, Haryana
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Mystery Shopping, Competition benchmarking, Visibility Audit, Market Survey, Telephonic Audits, Web based Audits, Infrastructure Audits, Inventory Audits, Price check audits, Customer Experience Audits, Integrity checks, and market research
Locations
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Primary
L17, A5, 3rd Floor, Aashirwad Properties,
DLF Phase 2.
Gurgaon, Haryana 122002, IN
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Dronacharya Nagar
165
Nagpur, Maharashtra 440022, IN
Employees at FloorWalk
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Yashvardhan Aggarwal
Handling senior management in a PSU bank.
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Kanaka Gadkari
Chief Operations Officer at FloorWalk Consultants Pvt. Ltd.- Market Research, Director of KSM music academy-Vocal Music
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Sourabh Narsaria
Mystery Shopping Expert @ FloorWalk | CEO, Market Research
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rani sharma
Mystery Shopper and Home Baker
Updates
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A Mystery Audit gives you an opportunity to gauge your business in its daily state of functioning, and not when it is at its peak. An audit certainly gets you the data, but a mystery audit goes beyond and unfolds 3 essentials for your business - Customer Experience, Service Snapshot & Skill Gaps. Utilizing these details, you can take actions that improve various aspects of your service, making customer experiences better than ever before. . . . . #floorwalk #mysteryaudit #customerexperiences #customerservice #customerservices #marketinsights #marketresearch
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Imagine walking into a Luxury Car showroom, eager to test drive your dream car but the sales manager is missing and no car is ready for a ride! That’s exactly what FloorWalk discovered during initial mystery audits. The Challenges? - Sales was suffering because salesmen lacked the skill to utilize interest and convert it into a sale. The power to convince and draw a customer was evidently lacking. - The situation worsened when the customers got no follow-ups and the most basic customer queries went unanswered leaving potential buyers disappointed. The Solution? A rigorous cycle of audits was designed to push the sales managers to their limits. With tougher scenarios, the pressure was on to perform better. Just like a luxury car on the road, the sales managers accelerated, refining their skills and stepping up their game. The Result? - Selling skills improved significantly - The power to draw customers into a sale was evident - Customer interactions became seamless - Questions were answered and displeasure was turned into delight. . . . . #Floorwalk #MysteryAudits #FloorwalkSuccess #LuxuryCarShowroom #AutomotiveIndustry #ServiceExcellence #CustomerSatisfaction
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Knowing your business is great, but understanding your competitors is undoubtedly the key to staying ahead or surviving in a competitive market. To turn the tides of your business, it's wise to turn to mystery audits. Mystery audits do a bit, or arguably a lot, more than traditional market research. They give you an insider’s perspective on your competitors’ strengths and weaknesses, uncovering details you'd never see from the outside. It's not just about knowing what they offer, but largely about understanding how they deliver and where you can do better. "Learn from competition to oust them." When you know your competitors as well as they know themselves, you can anticipate their moves and refine your strategy accordingly. How invested are you in knowing more about your customers? . . . . #FloorWalk #Competitors #MysteryAudit #CompetitorAnalysis #CustomerExperience #MarketInsights
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FloorWalk brings the auditor and the client on one platform ensuring quick access to data, and subsequent actionables. The 2-stakeholder platform helps auditors upload data that clients can access in real-time. The time taken is significantly reduced. The data can then be seen as insights, which enables a business to re-strategize and act to achieve market objectives and eventually gain the upper hand in the respective market. . . . . #FloorWalk #RealTimeAnalysis #MarketTrends #IndustryAnalysis #MarketResearch #DataAnalytics
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Is your business truly about the customer, or is it about the experience you present to them? The perspective might surprise you, but, it’s not just what customers buy, but how they feel while buying it that matters. A customer may come and go, but a memorable experience creates a bond. Experience shapes perceptions, demands loyalty, and drives organic or word-of-mouth marketing. That’s where mystery shopping comes into the picture. Putting on your customers' shoes and walking a mile being them can give you a perspective, and insights you never expected. Mystery shopping takes you one step ahead of knowing your customer, by helping you understand them. So, what do you think your customers really feel when they interact with your brand? . . . . #customerexperience #customerperspective #MemorableExperience #customerbond #mysteryshoppinginsights #brandinteractions #wordofmouth
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The parallels drawn between how a mystery audit works at FloorWalk and Dahi Handi highlights an essential thing: Understanding people’s tendencies is the key to success. The difference being that in Dahi Handi, a diverse set of people are aligned to reach an objective, and in mystery shopping, it is the study of diverse interactions that takes us to the objective. Essentially, the coming together of people makes great things happen, be it in a human pyramid or in the market! . . . . #floorwalk #marketresearch #consumerbehavior #happyjanmashtami #marketinsights
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By 2030, we may or may not have automation taking over the world, but we shall certainly have automation taking over mystery audits. While the auditors shall still be humans, to essentially capture genuine customer experiences, the process of auditing and recording experiences will be automated to ensure unmatched speed and accuracy. FloorWalk’s is the lone runner in the tech race. While competition is introducing automation to their systems, we’re 95% automated in our mystery audit processes as you read this. By the end of the decade, it is our commitment and conviction to hit the 100% mark, changing the mystery audit and market research space forever. . . . . #floorwalk #mysteryshopper #mysteryaudits #automation #auditservices #AutomationRevolution #MysteryAuditAutomation
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FloorWalk is in a league of its own when it comes to technology in the market research and retail audit realm. Our software is unrivaled, it is way ahead of the curve. Using this technological edge, your business can gain an upper hand in the market. Advanced technology in the form of our software ensures insights are accurate, quick, transparent, and reliable. It enables you to act while others are assessing and hit top gear while competitors are just warming up. Get the #FloorWalkEdge by visiting: www.floorwalk.in . . . . #Floorwalk #Technology #AdvancedSoftware #MarketTrends #Insights
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FloorWalk incorporates a high level of automation in process to make mystery shopping audits and research more transparent and reliable. Currently, mystery audits happen with 95% automation and by the end of the decade, we plan to have 100% automation so that data is transparent. Visit: floorwalk.in . . . . #Floorwalk #AutomatedSystems #Transparency #MarketInsights #ConsumerInsights #MysteryAudits