FloorWalk

Serving in 22+ countries via our network! #mysteryshopping #marketresearch

A Mystery Audit gives you an opportunity to gauge your business in its daily state of functioning, and not when it is at its peak. An audit certainly gets you the data, but a mystery audit goes beyond and unfolds 3 essentials for your business - Customer Experience, Service Snapshot & Skill Gaps.  Utilizing these details, you can take actions that improve various aspects of your service, making customer experiences better than ever before.  . . . . #floorwalk #mysteryaudit #customerexperiences #customerservice #customerservices #marketinsights #marketresearch

Imagine walking into a Luxury Car showroom, eager to test drive your dream car but the sales manager is missing and no car is ready for a ride! That’s exactly what FloorWalk discovered during initial mystery audits. The Challenges? - Sales was suffering because salesmen lacked the skill to utilize interest and convert it into a sale. The power to convince and draw a customer was evidently lacking. - The situation worsened when the customers got no follow-ups and the most basic customer queries went unanswered leaving potential buyers disappointed. The Solution? A rigorous cycle of audits was designed to push the sales managers to their limits. With tougher scenarios, the pressure was on to perform better. Just like a luxury car on the road, the sales managers accelerated, refining their skills and stepping up their game. The Result? - Selling skills improved significantly - The power to draw customers into a sale was evident - Customer interactions became seamless - Questions were answered and displeasure was turned into delight. . . . . #Floorwalk #MysteryAudits #FloorwalkSuccess #LuxuryCarShowroom #AutomotiveIndustry #ServiceExcellence #CustomerSatisfaction

Knowing your business is great, but understanding your competitors is undoubtedly the key to staying ahead or surviving in a competitive market. To turn the tides of your business, it's wise to turn to mystery audits. Mystery audits do a bit, or arguably a lot, more than traditional market research. They give you an insider’s perspective on your competitors’ strengths and weaknesses, uncovering details you'd never see from the outside. It's not just about knowing what they offer, but largely about understanding how they deliver and where you can do better. "Learn from competition to oust them." When you know your competitors as well as they know themselves, you can anticipate their moves and refine your strategy accordingly. How invested are you in knowing more about your customers? . . . . #FloorWalk #Competitors #MysteryAudit #CompetitorAnalysis #CustomerExperience #MarketInsights

FloorWalk brings the auditor and the client on one platform ensuring quick access to data, and subsequent actionables. The 2-stakeholder platform helps auditors upload data that clients can access in real-time. The time taken is significantly reduced. The data can then be seen as insights, which enables a business to re-strategize and act to achieve market objectives and eventually gain the upper hand in the respective market. . . . . #FloorWalk #RealTimeAnalysis #MarketTrends #IndustryAnalysis #MarketResearch #DataAnalytics

Is your business truly about the customer, or is it about the experience you present to them? The perspective might surprise you, but, it’s not just what customers buy, but how they feel while buying it that matters. A customer may come and go, but a memorable experience creates a bond. Experience shapes perceptions, demands loyalty, and drives organic or word-of-mouth marketing. That’s where mystery shopping comes into the picture. Putting on your customers' shoes and walking a mile being them can give you a perspective, and insights you never expected. Mystery shopping takes you one step ahead of knowing your customer, by helping you understand them. So, what do you think your customers really feel when they interact with your brand? . . . . #customerexperience #customerperspective #MemorableExperience #customerbond #mysteryshoppinginsights #brandinteractions #wordofmouth

The parallels drawn between how a mystery audit works at FloorWalk and Dahi Handi highlights an essential thing: Understanding people’s tendencies is the key to success.  The difference being that in Dahi Handi, a diverse set of people are aligned to reach an objective, and in mystery shopping, it is the study of diverse interactions that takes us to the objective. Essentially, the coming together of people makes great things happen, be it in a human pyramid or in the market! . . . . #floorwalk #marketresearch #consumerbehavior #happyjanmashtami #marketinsights

By 2030, we may or may not have automation taking over the world, but we shall certainly have automation taking over mystery audits. While the auditors shall still be humans, to essentially capture genuine customer experiences, the process of auditing and recording experiences will be automated to ensure unmatched speed and accuracy. FloorWalk’s is the lone runner in the tech race. While competition is introducing automation to their systems, we’re 95% automated in our mystery audit processes as you read this. By the end of the decade, it is our commitment and conviction to hit the 100% mark, changing the mystery audit and market research space forever. . . . . #floorwalk #mysteryshopper #mysteryaudits #automation #auditservices #AutomationRevolution #MysteryAuditAutomation

FloorWalk is in a league of its own when it comes to technology in the market research and retail audit realm. Our software is unrivaled, it is way ahead of the curve. Using this technological edge, your business can gain an upper hand in the market. Advanced technology in the form of our software ensures insights are accurate, quick, transparent, and reliable. It enables you to act while others are assessing and hit top gear while competitors are just warming up. Get the #FloorWalkEdge by visiting: www.floorwalk.in . . . . #Floorwalk #Technology #AdvancedSoftware #MarketTrends #Insights

FloorWalk incorporates a high level of automation in process to make mystery shopping audits and research more transparent and reliable. Currently, mystery audits happen with 95% automation and by the end of the decade, we plan to have 100% automation so that data is transparent.  Visit: floorwalk.in . . . . #Floorwalk #AutomatedSystems #Transparency #MarketInsights #ConsumerInsights #MysteryAudits