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“It’s an emotion. Even today, families want their children to get married at the Taj,” Puneet Chhatwal tells me, seated in the presidential suite of the first and most prized Taj hotel, the Taj Mahal Palace in Mumbai’s Apollo Bunder, built in 1903. The company was loss-making for seven years. "We had the glory of the Taj brand, and the rest had not seemed to matter," says Chhatwal, who took over as managing director and CEO in 2017 and made some drastic changes. Just as these plans were finding their feet, the global hospitality industry was dealt a hammer blow by the Covid-19 pandemic in early 2020, which brought the tourism industry worldwide to a grinding halt. By diversifying its portfolio to include a wider audience, launching new ventures and moving to an asset-light model, Chhatwal has scripted a turnaround story for the 120-year-old The Indian Hotels Company Limited (IHCL) Read the full story here: https://lnkd.in/dxC7QMgX Deepika Rao Kirti Dhingra Prashant B. Nikhil Agrawal, CFA