🍕 Pizza Party at GreyLabs AI! 🍕 Today was all about cheesy slices, big smiles, and even bigger laughs at GreyLabs! 🥳 Nothing like a pizza-break to fuel the team spirit and keep the energy high. Because let’s be honest… productivity tastes even better with cheese burst! 🎉 🍕 #PizzaParty #TeamGreyLabs #StartupVibes #OfficeFun #WorkHardPlayHard
GreyLabs AI
Technology, Information and Internet
Mumbai, Maharashtra 3,123 followers
Call Center Speech Analytics Solution for Banks, Financial Institutions and Insurance companies.
About us
GreyLabs AI is a Call Center Speech Analytics Solution for Banks, Financial Institutions and Insurance companies. GreyLabs AI uses cutting-edge Generative AI to accurately derive insights from each customer conversation to create a delightful experience. Use-cases: 1. Improvement in the efficiency of Call Center Agents across Sales, Customer Service and Collections 2. Automatic audit of 100% of the calls of the Call Center across all languages 3. Identifying Lead Generation and cross-sell opportunities from the inbound calls 4. Insights for Senior Management to improve Product and Processes We are funded by Matrix Partners (Z47). If you run a Call Center of more than 50 agents, we would love to speak! Visit us on https://greylabs.ai/
- Website
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https://greylabs.ai/
External link for GreyLabs AI
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Mumbai, Maharashtra
- Type
- Privately Held
- Founded
- 2023
Products
![Click here to view GreyLabs AI]()
GreyLabs AI
Speech Analytics Software
GreyLabs AI is a Call Center Speech Analytics Solution for Banks, Financial Institutions and Insurance companies. GreyLabs AI uses cutting-edge Generative AI to accurately derive insights from each customer conversation to create a delightful experience. Use-cases: 1. Improvement in the efficiency of Call Center Agents across Sales, Customer Service and Collections 2. Automatic audit of 100% of the calls of the Call Center 3. Identifying Lead Generation and cross-sell opportunities from the inbound calls 4. Insights for Senior Management to improve Product and Processes We are funded by Matrix Partners (Z47). If you run a Call Center of more than 50 agents, we would love to speak! Visit us on https://greylabs.ai/
Locations
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Primary
Get directions
91SpringBoard, Vikhroli
Mumbai, Maharashtra 400076, IN
Employees at GreyLabs AI
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Tanay Prajapati
Product & Project Manager | Technical Product Development, Process Implementation
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Pranay Desai
Managing Director at Z47 (fka Matrix Partners India)
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Aman Goel
Aman Goel is an Influencer Cofounder and CEO - GreyLabs AI | Technology Entrepreneur | IIT Bombay Alum | TEDx Speaker
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Shivam Gupta
Building GreyLabs AI
Updates
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✨ 𝗛𝗮𝗽𝗽𝘆 𝗗𝘂𝗿𝗴𝗮 𝗣𝘂𝗷𝗮! ✨ As we celebrate the triumph of good over evil, may this festive season bring joy, prosperity, and new beginnings to you and your loved ones. 🌸✨ #DurgaPuja #Celebration #GreyLabsAI #SpeechAnalytics
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Wishing you all a vibrant and joyful Navratri! May this festive season bring you strength, prosperity, and happiness. 🌸🙏✨ #Navratri2024 #SpeechAnalytics #Empowerment
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We turned 1 today!
Cofounder and CEO - GreyLabs AI | Technology Entrepreneur | IIT Bombay Alum | TEDx Speaker
🎉 Today marks 1 year since the founding of GreyLabs AI! In this short but impactful journey, we’ve had the privilege of partnering with several leading BFSI brands, helping them leverage AI for meaningful insights. Our journey to building the Speech Analytics Product is an interesting one. Initially, we aimed to explore something in the lending space (Fintech), but quickly realized that B2C wasn't for us. We found our calling in B2B SaaS. To find the right problem to solve, we spoke to numerous industry leaders, who offered great ideas. One that stood out was improving the efficiency of field agents. We decided to dive deeper, working closely with a Bank and shadowing their field agents to truly understand their challenges. Here’s what we found: 1. Financial products are complex, and agents often lack sufficient product knowledge. 2. They struggle to pitch products effectively to customers. 3. Managing their daily schedules is a big challenge, as they juggle multiple customer visits. 4. The Salesforce app they use isn't user-friendly. We quickly built a prototype to address these pain points. One of the key features was related to point 2 - helping agents improve their product pitch by recording their conversations with customers and providing feedback. But when we presented this, customers raised a valid concern: people wouldn’t feel comfortable being recorded at home. Also, migrating all workflows from Salesforce to a new app was more of a hassle than anyone wanted to deal with. We hit a roadblock. After going back to the drawing board, we created a table in Excel, listing out all the features we had explored - like "Route Planning," "Product pitch feedback," "Follow-up tracking" - and noted which companies liked which features. To our surprise, the feature that stood out the most was "Product pitch feedback." When we circled back to our customers, many expressed interest in exploring this feature for their call centres. And just like that, we knew we had found our path. That’s how our Speech Analytics Product was born. A huge thank you to our amazing team, dedicated customers, supportive investors, mentors, and advisors for being part of this journey. Your belief in us has been our driving force! Excited for the milestones ahead as we continue to innovate and grow 🚀 Harshita, Debabrata, Raj, Shivam, Shreyas
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May Lord Ganesha remove all obstacles from your path, bless you with wisdom, and guide you towards success and prosperity. Wishing everyone a joyous and blessed Ganesh Chaturthi! 🙏✨ #GaneshChaturthi #FestiveWishes
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GreyLabs AI reposted this
Cofounder and CEO - GreyLabs AI | Technology Entrepreneur | IIT Bombay Alum | TEDx Speaker
We all use CRMs to track customers, deals, and forecast revenue. However, if you run a Business where Sales is led by tele-callers, you will realize that for almost all the lost leads, the agent will tag the reason as "Customer not interested". Of course, it is not true because it can't be the case that the customer came to your website, submitted their contact details, spoke with the agent and didn't make a purchase because they were "not interested". But how do you know why the customer didn't convert? Enter GreyLabs AI. We analyse all your customer conversations and help you find out the reason why customers did not purchase. For instance: 1. Was the customer genuinely not interested? 2. Did the agent not explain the product properly? 3. Is there some area where the agents need more training? 4. Are there improvements in the product that you as a Business owner should make? 5. Are your agents not trained to pitch your product against your competitors? We have used Large Language Models powered by Generative AI to build the most accurate Speech Analytics Solution for Businesses. Our Product helps you improve your Agent productivity, thereby improving your conversion rates and helping you hit your numbers. It is the most advanced and accurate solution in this space. If you are a Business owner who runs a call centre for Sales, Service or Collections, please write to me at aman@greylabs.ai and we would love to talk! Harshita, Debabrata, Raj, Shivam, Shreyas
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We are hiring for Product Manager Role.
At GreyLabs AI, we are looking for a Product Manager to join our fast-growing team 🚀 If you're interested, please apply! More details about the role can be found in the link to the application form in my comment below 🚀 Please feel free to share with your friends who might be interested :) #hiring #hiringnow #startups #job #startup #jobs #product #productmanager #pm #ai #innovation
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🔍 Conversations with customers yield a wealth of unstructured data, and at GreyLabs AI we aim to leverage large language models (LLMs) to extract valuable insights from interactions between the customer and the agent. Our platform not only understands customer needs but also identifies revenue opportunities and improves service quality. 📈 🌟 Our Co-founder and CTPO, Harshita Srivastava, explains, “Imagine a customer calls a bank for a change of address. Our system can flag this as an opportunity to find out if the customer is interested in a home loan.” 🏠 🔗 Read more about how GreyLabs AI is transforming the industry: https://lnkd.in/dRmhn2hS #AI #SpeechAnalytics #CustomerService #GenAI
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🎉 Funding Announcement 🎉 We are thrilled to announce that we’ve raised over $1.5 million in our seed round! This milestone was led by Matrix Partners India, with participation from esteemed angel investors including Vasant Sridhar (Founder of OfBusiness), Narasimha Reddy (Founder of MoEngage), Nitin Gupta (Founder of Uni Cards), Anil Goteti (Founder of Scapia Cards), and several other prominent angel investors. At GreyLabs AI, we're on a mission to transform how banks, financial institutions, and fintechs extract actionable insights from unstructured data, particularly speech data from call centres. Our cutting-edge speech-to-text engine, powered by large language models (LLMs) fine-tuned for the BFSI sector, is designed to uncover insights that enhance sales and service efficiency, automate call audits, and identify new revenue opportunities. We have the privilege of working with some of the leading Banks and Financial Institutions of the country as our early clients. We are grateful for the support from our investors and are excited to continue innovating and delivering value to our clients. Together, we will revolutionise the way enterprises handle unstructured data! To improve the efficiency of your Sales, CX and Collections Teams, contact us at hello@greylabs.ai today! https://lnkd.in/dkjaHk9M Aman Goel, Harshita Srivastava, Debabrata Basak, Raj Sanghavi, Shivam Gupta, Shreyas Patel, Avnish Bajaj, Vikram Vaidyanathan, Pranay Desai, Anand Khetan
GreyLabs AI mops up $1.5 million in funding round led by Matrix Partners India
economictimes.indiatimes.com
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We at GreyLabs AI are hiring! #hiring #recruitment #job #startups
I’m #hiring. Know anyone who might be interested?
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