KServe BPO Pvt. Ltd.

🌟 📚 Cultivating a Continuous Learning Culture at KServe BPO Pvt Ltd 📚 🌟 At KServe BPO, we’re passionate about learning and growth. We cultivate a culture of improvement through advanced training programs and immersive experiences. Our commitment to a continuous learning culture is more than just a buzzword—it’s ingrained in our DNA. By staying ahead of industry trends, we empower our employees to innovate and lead. Here’s how we walk the talk: 1. Quality Feedback: We support honest feedback. Every week, our callers receive individualized feedback from our team leaders that highlights areas for growth and recognizes accomplishments. It’s not just about numbers; it’s about nurturing talent. 2. Onboarding Excellence: When new team members join us, new callers set out on a path of learning. Our comprehensive onboarding process includes role-specific training, soft skills workshops, and a warm welcome to the KServe Team. 3. Staying Ahead of the Curve: The BPO industry evolves rapidly. We make sure our agents are knowledgeable about everything, including compliance updates, omnichannel support, and chatbots driven by AI. When a new tool hits the market, we organize quick training sessions to keep everyone up-to-date. 4. PKT Process Knowledge Tests: We periodically test the process knowledge of our agents. The “PKT quizzes” aren’t just about passing; they're also for refining our knowledge and identifying our areas of weakness. 5. Agent Surveys for Growth: We regularly survey our callers, seeking their insights on process efficiency, customer interactions, and team dynamics. Their feedback guides our continuous improvement efforts. 6. Virtual Huddles: In the digital age, face-to-face interactions matter more than ever. Our online team meets—where we discuss outcomes, challenges, and share best practices—keep us connected and motivated. 7. Scorecards Tell the Story: Performance isn’t guesswork. We generate individual scorecards for each caller, tracking variables like call resolution time, customer satisfaction, and compliance to processes. It’s a roadmap for growth. Join us at KServe BPO Pvt. Ltd., where learning isn’t an event—it’s a process! 🚀🌐 #ContinuousLearning #ProfessionalGrowth #KServeBpo #BpoTraining #Linkedin

One More Feather in Our Cap! 🏆 Maharashtra State Best Employer Brand Award 2024 conferred to KServe BPO Pvt. Ltd.! We are delighted to share that KServe Bpo was honoured with the Maharashtra State Best Employer Brand Award 2024! This remarkable award is a testament to our continuous efforts to foster a cohesive and uplifting working culture. We would especially like to thank Chandra Rawat, who graciously accepted the award on behalf of the Team. Your commitment and leadership have been instrumental in establishing a positive work environment at Kserve. This award affirms the dedication and commitment that every member of Kserve displays every day to create a vibrant, welcoming, and collaborative atmosphere where everyone is invested in each other's success. Thank you to every team member for your contributions. This accomplishment is genuinely a team effort, and we are eager to continue improving and growing as a team at KServe BPO Pvt. Ltd.. Cheers to many more achievements and a prosperous future! #KServeBPO #EmployerBrand #BestEmployer #MaharashtraStateBestEmployerBrandAwards2024 #EmployeeExperience #TeamSuccess #Leadership #Innovation #Inclusion https://www.kserve.co.in/ Nippa Desai Jhankhana Desai Shibesh Bhattacharya Darryl D'Sa

Kserve BPO Champions Women's Health: Successful HPV Vaccination Camp conducted at Thane office! On July 6, at KServe BPO Pvt. Ltd. KHR team conducted an impactful cervical cancer HPV vaccination camp for our female team members in collaboration with Swasthya Vriksha Foundation. This initiative was in line with our commitment to promoting health and wellness in the workplace. 🌿 Why This Matters: Cervical cancer remains a major health risk as also recently highlighted by our Honorable Prime Minister Narendra Modi. Cervical cancer can affect women of any age and is nearly fatal in most cases. As per the World Health Organization (WHO) 📊: globally, cervical cancer ranks as the fourth most common cancer in women, with around 660,000 new cases and 350,000 deaths annually. As of 2020, about 30% of women worldwide had completed the recommended two-dose series. In India, despite the vaccination program starting in 2010, the number of vaccinated women remains below 1% due to low awareness and the high cost of vaccines. At Kserve BPO Pvt. Ltd., we recognize the critical need for proactive health initiatives. Which is why we organized a camp last week focused on cervical cancer awareness and HPV vaccination. Our aim is to bridge the gap in awareness and access, ensuring our female colleagues and their families have the necessary information and resources to protect against this preventable disease. 👩⚕️👩💼 Our Commitment: • Health & Safety: Prioritizing the well-being of our team. 🏥 • Empowerment: Encouraging informed health decisions. 💡 • Community Spirit: Building a supportive and health-conscious work environment. 🤝 • Accessibility: Making a high-cost and often hard-to-reach vaccine available to our staff. 🌐 Thank You: A special thank you to everyone who contributed to this successful event, from our dedicated organizer Chandra Rawat and Highly committed enablers Dr. Deepika Chandok Dr. Jasmeet Chandok from Swasthya Vriksha Foundation to our proactive participants. Your enthusiasm and cooperation are what drive our success! 🌟 Event Highlights: Swipe through to see moments from the camp and celebrate our collective commitment to health and wellness. 📸 Together, we are creating a healthier, stronger community! 💪👩👩👧👦 #KserveBPO #WomenHealth #HPVVaccination #CervicalCancerPrevention #EmployeeWellness #HealthFirst #StrongerTogether #WorkplaceWellness Sameer Arora CA Suhas Shinde Shefali Arora Jhankhana Desai Rakeshh Shetty

#GITEX #DUBAI #AI #ML #BPO #BPM #NASSCOM #India