Qualfon

Join Qualfon next week at Customer Contact Week in Nashville! Jennifer Di Tirro, our VP of Business Development, will lead a panel with top voices from Truist and Neiman Marcus Group, diving into key innovation strategies for the contact center industry: -         Leveraging data for a holistic customer view -         Using AI to enhance scalability, trust and security -         Empowering agents with technology for productivity and engagement -         Making data-driven decisions that support innovation goals Our team members Kurt Protzman, Ike Ahmed, Lora Ping and John Zell will also be at CCW—let’s connect!

We’re excited to share that Emily Braik and Eric Bigelow represented Qualfon at the Verint Engage 2024 Summit, where Eric was named a Verint Engage Customer Award winner for Driving Success with Digital Engagement! Eric’s leadership in orchestrating customer journeys with a connected experience across channels has helped create differentiated experiences at scale that drive customer loyalty. In addition to AI-powered solutions, Eric and the team have been leveraging advanced workforce management strategies to enhance efficiency and elevate customer satisfaction. We’re proud to celebrate Eric’s recognition and the entire team’s commitment to excellence in customer experience, as well as our ongoing partnership with Verint in achieving AI-driven business outcomes.

Your contact center may be slowing down growth. Outsourcing could be the key to improving your cash flow, streamlining operations and cutting costs. With over 70% of contact centers still in-house, many companies miss out on the benefits of outsourcing. Learn more from our full blog here: https://lnkd.in/gfvH4PT5

We’re proud to be recognized as a Major Contender for the sixth consecutive year in Everest Group’s 2024 CXM Services PEAK Matrix® for the Americas! Our upward movement reflects growth in market impact, expanded delivery across the Americas and our focus on innovation. This achievement is a testament to our dedicated team and commitment to delivering exceptional outcomes for our clients. Read our full press release here: https://lnkd.in/g4m-6MRE

We’re excited to announce Ian Jones as Qualfon’s first Chief Marketing Officer! His vision will help us expand our brand presence and deliver innovative customer experiences that align with our mission to “be the best and make each person’s life better.” Welcome to this new role, Ian! Read the full press release here: https://lnkd.in/gGz9xg5z

The latest episode of our Mission Qualfon podcast explores work/life balance! Join hosts Jeremy and Aimee as they discuss the essential strategies for maintaining a healthy work/life balance with Michael Jossi, our Chief Person Officer, and Renea Malara, Director of US Benefits. Discover how setting personal time, being flexible as managers and leveraging mental health resources can prevent burnout and foster a supportive work culture. Don’t miss these tips! Listen now: https://lnkd.in/gpE4hjUr

The most recent integration to the Qualfon family is Voxdata Solutions, based in Montreal 🇨🇦 Canada. Founded 30 years ago, VoxData has built a strong reputation in the industry and serves top-tier clients. I am very impressed by the management team led by Dave Gaudreault and Philippe Courtemanche, CPA. They lead by example, caring for and developing a talented team providing an extraordinary service to our clients. At Qualfon, we are the company we are today by learning from the best, and VoxData Solutions is a prime example of that excellence. Welcome to the Qualfon family, VoxData Solutions! Congratulations Doug Kearney and Doug Wells for the extraordinary team in Canada.

Qualfon is proud to announce our strategic partnership with Accurity Solutions, a leader in trust and safety advisory. Together, we’re setting new standards in safeguarding consumer trust and brand integrity worldwide. Read more about this collaboration and our commitment to enhancing trust and safety practices: https://lnkd.in/gVPbD9ZY

We are proud to share that our Qualfon Corporate Club is featured in the latest issue of the Toastmasters International monthly magazine! Our fun club aligns perfectly with Toastmasters’ mission to develop communication and leadership skills. This initiative has fostered personal and professional growth across our organization while creating a fun and engaging environment. Our diverse club has earned Select Distinguished and President’s Distinguished Club status, reflecting our commitment to continuous improvement and our mission to be the best and make each person’s life better. Read more about our journey in the article here: https://lnkd.in/gWBwwWsj

We had an incredible time at the NHSCA Home Warranty Conference in Nashville! Our VP of Business Development, Jennifer Di Tirro, delivered an insightful keynote on employee engagement and its impact on customer experiences. It was a pleasure to connect with industry leaders and share insights. Special thanks to Ike Ahmed, Chelsea Roehr and Kate Crispignani for representing Qualfon alongside Jenn. Looking forward to implementing the valuable takeaways and continuing these important conversations.