Sigma AI (YC S22)

Super excited to announce that Sigma AI (YC S22) is now officially part of the Y Combinator Summer 2022 batch! 🚀 Based in Silicon Valley, Y Combinator is the #1 startup accelerator in the world and has backed companies like Airbnb, Stripe, Dropbox, Coinbase, Zapier, and many more! Sigma AI is an advanced conversational AI startup that seamlessly integrates with Gorgias/Zendesk to automate repetitive customer queries and boost sales, potentially saving customer-support costs for e-commerce brands. We are grateful to be part of this incredible community of founders and would like to thank our group partners Michael Seibel, Gustaf Alströmer, Puneet Kumar, Pete Koomen, and Liz Wessel for helping us on this journey. Visit www.sigmamind.ai to know more about us or contact our founders- Ashish & Pratik. #ycombinator #yc #AI #SigmaAI

🚀 NEW FEATURE LAUNCH! 🚀 Exciting news for e-commerce stores! Sigma AI (YC S22) has now integrated with Loop, enabling all order return requests to be handled automatically. Check out the demo to see it in action! https://lnkd.in/gmSCjwGx Looking to make your returns smoother and quicker for your customers? Comment below or DM me to learn how Sigma AI can help you automatically resolve your customer requests. #eCommerce #CustomerService

A friend of mine who runs an 8-figure D2C brand once said, "Happy customers fuel growth, while frustrated ones vanish faster than a free sample at a Costco" 😀 Direct-to-consumer (D2C) brands know the pressure of delivering stellar customer service. But achieving 24/7 support with limited resources feels like scaling Mount Everest in flip-flops. Thankfully, AI is no longer a futuristic fantasy. So I did some digging to get some stats on the impact of AI on customer support. Sharing some of my learnings. Read here - https://bit.ly/3RCXnUv #d2c #ecommerce #ai #customersupport

Sigma AI (YC S22) helps e-commerce brands automate their customer support using AI. E-commerce brands are struggling with a surge in customer inquiries, resulting in delayed responses, unhappy customers, increased support costs, and lost sales. Key challenges include limited support hours leading to missed inquiries, slow and inaccurate responses damaging brand reputation, inconsistent communication due to new agent training, and inefficiency with agents occupied by basic questions — leading them unable to address complex issues effectively. Ashish Agarwal and Pratik Mundra came across these issues when they were ordering food from a food delivery service and had to wait almost 15 minutes to talk to an agent - leaving them frustrated. After talking to other e-commerce companies, they realized these were common problems that companies faced, and decided to build a solution in Sigma AI. Sigma AI efficiently integrates with Shopify and Gorgias, automating customer ticket resolutions and allowing human agents to focus on complex queries. It can answer common questions about products, orders, and returns, provide tailored product suggestions, manage subscriptions and order cancellations, and auto-tag tickets, while continually learning from store data and past tickets for accurate, personalized support. https://lnkd.in/gQaMW_UD

This made my day!! ☀ 🎉 Recently, I was talking to a customer of ours to get some feedback on Sigma AI and this is what she had to say - "I've had an outstanding experience with your product. The quick onboarding process made the adoption of AI seamless for our team, and your service has been top-notch from day one. Working with the Sigma AI team has been a pleasure, as you guys are true solution experts, always ready to assist and provide valuable insights. Thanks to Sigma AI, we’ve managed to cut customer service costs exponentially, which has had a significant positive impact on our bottom line. Your software is efficient, reliable, and has made our customer support operations much more streamlined. I would highly recommend Sigma AI to any brand looking to optimize their customer support processes while enjoying great service and expert support." - Sharon Watson, Director of Customer Service @Ejam Inc Thank you sharon watson for these encouraging words! This is what motivates us to make our product even better and deliver value for our customers! Are you a brand looking to automate your customer support with AI? Happy to chat and discuss how we can work together to achieve this goal! 🚀 #ecommerce #ai #customersuccess #shopify #startups #d2c