Simplify360

📢Exciting News!! The Wait Is Finally Over!!📢 👨💼Ready to play the first-ever CX game? 👩💼 Not many know the woes of what it takes to deliver an amazing CX on behalf of a business or your brand. This is why we created 'CX Master' where you get to experience a slice of the life of a CX agent. Click the link below to play the game. https://lnkd.in/geb9_V9R Play today and let's see how long you can survive the ticket storm. Send it to your friends and see who can beat the highest score. #Simplify360 #CXMaster #CXGame #CX #CXTeam #CXAgent

Customer Support needs to revolve around the pain points of the customer himself. When other aspects like brand management, damage control come in the way the customer is more likely to end up more frustrated and have a bad experience. #CX #CustomerSupport #Customer #CXGlossary #CXTerms #CXTrends #CX #Simplify360

We are thrilled to welcome two exceptional new members to our team! Meet Akilesh Rao, our new Senior Software Engineer. Akilesh holds a Bachelor of Engineering in IT from Mumbai University and brings a wealth of knowledge and experience to our team. Born and raised in Mumbai, he is passionate about reading, technical writing/content creation, working out, and is a self-proclaimed foodie. We are excited to see the innovative solutions he will bring to the table. We are also excited to introduce Abhijit Pal as our Software Engineer II. Abhijit earned his B.Tech from IIT Tirupati and hails from Navi Mumbai, Maharashtra. He has a keen interest in travelling, watching sports, movies, and TV series. We are confident that his dynamic skill set and enthusiasm will greatly contribute to our projects. Join us in welcoming Akilesh and Abhijit to the team! We look forward to achieving great heights together. 🌟 #NewEmployee #TeamIntro #Tech #Welcome #Simplify360

We are thrilled to welcome Anudeep Reddy to our team as our new Senior Information Security Manager! Anudeep joins us with a strong academic background, holding a B.Tech degree. Originally from the beautiful city of Tirupathi, Andhra Pradesh, Anudeep is not only an expert in information security but also brings a variety of interests to our company culture. When he’s not safeguarding our data, you can find him gardening, playing cricket, or hanging out with friends. Welcome aboard, Anudeep! We are excited to see the impact you will make! #NewEmployee #TeamIntro #InformationSecurity #Welcome #Simplify360

Keeping a customer waiting can turn a situation from bad to worse very quickly. Want to learn more about why response time is critical for your brand? Check out the carousel and let us know your opinion in the comments. #CX #Customer #CustomerExperience #Email #ResponseTime #Brands #CXTeams #Simplify360

Call Center are vital for a brand's customer success. This way the brand doesn't have to invest in its own infrastructure and human resourses but can utilize these highly trained professionals. The Call Center provides training and all resources needed to deliver good customer responses and escalate pertinent issues to management. #CX #CXTeam #CallCenter #Resourses #Training #Team #Simplify360

What are your thoughts on Chatbots? Does it make it more easy to solve your own problems or is it frustrating not finding an agent to talk to when needed? Do you think ChatBots are an essential item? Let us know in the comments. #Chatbots #CustomerExperience #CX #CXTeams #Simplify360

Looking to streamline your operations and boost efficiency? 🌟 Discover the power of Business Process Outsourcing (BPO) and focus on what truly matters - growing your business! 📈 Simplify360's solutions helps BPOs of all sizes achieve true CX excellence. #BPO #BusinessGrowth #Efficiency #Outsourcing #BusinessSuccess #Simplify360

We are excited to welcome two exceptional individuals to our team at Simplify360! Please join us in welcoming Akash Dwivedi, who holds an MCA from Cambridge Institute of Technology. Akash hails from Uttar Pradesh and, when not working, you can find him playing cricket. His passion and dedication to both his profession and personal interests make him a fantastic addition to our family. We are also thrilled to have Arunima Chakraborty on board. Arunima has earned her B.E. from the Global Academy of Technology, Bengaluru (VTU). Coming from Kolkata, West Bengal, she not only excels in MMA but also enjoys cooking, trekking, and is a movie enthusiast. Her diverse interests and skills are sure to bring a unique perspective to our team. Welcome Akash and Arunima! We look forward to the new insights and energy you both will bring to Simplify360. #Welcome #NewTeamMembers #Simplify360

We are thrilled to share that Tata Play Ltd, one of our esteemed initial clients, awarded us an Appreciation Certificate for our exceptional work! We collaborated closely with Tata Play to enhance their customer service by developing real-time listening capabilities, integrating multiple channels into a singular customer redressal interface, and significantly improving their first response time through the inclusion of WhatsApp as a communication channel. A big thank you to Tata Play for recognizing our efforts and trusting us to elevate their customer experience! Congratulations Sai Kiran Bade, Sairam Chidurala, Mahesh Raju and Madhu MR. Big cheers to the entire team that was a part of the efforts. #ClientSuccess #CustomerService #TeamWork #Simplify360