Simplify360 (A Nextiva Company)

🌟 Embracing New Members Into Our Simplify360 Family! 🌟 We take great pleasure in announcing our new joiners who are a great addition of skill, ingenuity and energy to an ever-expanding team. Here’s a little about each of them: Atul Patle - Software Engineer II Coming from an engineering background with a B.Tech in Computer Science from Shri Ram Institute of Technology, Jabalpur, Atul Patle was born and raised in Jabalpur, Madhya Pradesh. Travel is one of his favorite hobbies, as it gives him the opportunity to read books and travel to new destinations. We cannot wait for his curiosity and knowledge to be channeled in different innovative ways in our projects. Eanthizai M. - Senior Product Designer Eanthizai comes in as a Senior Product Designer. She studied Bachelor in Architecture at Thiagarajar College of Engineering. From Cuddalore in Tamil Nadu, her inclination for design complements her imaginative side. Eanthizai’s hobbies of books and cooking show why she is so observant and precise. Her design perspective is going to be interesting! Sneha Dohre - Software Engineer II hailing from Uttar Pradesh, Sneha is a graduate of Bundelkhand University, Jhansi (U.P) where she earned a B.Tech in Computer Science. She loves crafting and designing things and also plays badminton. With her design skills and passion, we are sure that she will add diversity to the team. Arvinth S - Software Engineer II A resident of New Delhi, Arvinth pursued his Bachelor’s in Computer Application at Guru Gobind Singh Indraprastha University. Better known for his multifaceted competent skills and problem-solving abilities, Arvinth is destined for positive contributions to our assignments. Anuhya Reddy - Software Engineer II She came to us from Tumkur, Karnataka, with a degree in Computer Science from KNS Institute of Technology. ‘Gardening, cooking, and traveling’ are among her interests and show her passion for creativity and exploration, as well as development. Please share a warm welcome to the new members make them feel home.

🌟 Welcome To The Team, ANUP KUMAR JHA! 🌟 We are pleased to announce the appointment of Anup Jha as our Engineering Manager II. Anup has a substantial technical foundation, having attained a Master of Science in Software Engineering from BITS Pilani, and most certainly comes with both the drive and background to contribute meaningfully to creative ideas. A native of Darbhanga, Bihar, Anup enjoys cooking and is also good at chess, which displays his artistic side and ability to implement strategy. I cannot wait to see the kind of projects he will take on and the heights he will help the team reach. It's great to have you with us Anup! 🚀 Please do give a warm welcome! #NewJoiner #EngineeringManager #Welcome #Tech

Time does slow down when the microwave is in the last 30 seconds and when you have been put on hold while trying to get something fixed quickly. This leads to more frustration, and as a CX agent, I know that a frustrated customer is a lot harder to handle and solve concerns. This is why brands must provide proper self-service options for their customers, which can help reduce the wait time for the overall CX process. Do you still have nightmares of being put on hold? If so where has it happened, let us know in the comments. #Simplify360 #CX #CxProcess #CXProblems #Customers #SelfServicing #CXTips #Halloween

The rise of new platforms for customers to reach your brand can be overwhelming for a CX team that often has to juggle between these platforms. This problem only worsens when the brand scales, resources are scarce, and critical support tickets get lost in the chaos. This is what CX nightmares are made of when your customer points out how the brand is neglecting them and posts about it on social media. Such CX nightmares can easily be avoided if you equip your team with the right tool. Simplify360 is the right tool to save you from this fever dream. #CX #CXStories #CXHorrors #Nightmare #Freddy #Halloween #Simplify360

🌟 New Arrivals In The Team! 🌟  We are happy to introduce talented new members of our organization! Please welcome both Hitesh Lunia and Devaraj T. 👤 Hitesh Lunia Software Engineer II  Hitesh has a degree in software engineering and is a graduate of B.Tech in Information Technology from Techno Main, Salt Lake. He is from Kolkata in West Bengal and loves travelling, dancing and cooking. We are so excited to have him with us. 👤 Devaraj T Senior Software Engineer With a BE from Sri Ram Engineering College, Devaraj joins us as a Senior Software Engineer. Hailing from Chennai, he is a bibliophile and a shutter bug who also finds time to play cricket. We are eager to have his vision and guidance for the projects in the pipeline! Let us give a round of applause for the new members and let us all work together to make amazing things happen! 🎉

Imagine paying Rs 6.5lakhs for shipping toilet paper. Imagine having to pay that because you have no other option. This must be the perfect toilet horror story apart from the one toilet scene in the movie "Snakes on a Plane". Want to know how to avoid such CX mishaps and build a stronger and better CX process? Reach out to us and our team will take it up from there. #CXStories #CX #OnlineShopping #Horror #Shopping #Toiletpaper #CXHorrorStories

Happy Announcements! Let Us Embrace The New Joiners! 🎉 We would like to introduce the new wonderful additions to the engineering team. Kalyani and Vishnu Priya VR have joined us! KALYANI SATAPATHY joins us as Senior Software Engineer, she has studied B.Tech from GGS Indraprastha university, and an MBA in E-Commerce at Liverpool John Moores University. Kalyani is from New Delhi, who is equally crazy about technology, as well as trekking and exploring new places. Therefore, she always has something up her sleeves like new places and new challenges. We are excited to see how her different experiences will contribute to the enhancement of our projects. Vishnu Priya VR also takes up senior software engineer responsibilities after acquiring knowledge from Anna University, College of engineering Guindy. A native of Hyderabad, Vishnu is an all-around girl, a tech wizard, film buff, music addict, and nature lover. She loves being around art, music, and mother nature which enhances her work creatively. We can’t wait for the fresh ideas she will bring to our team. Please extend a warm welcome to Kalyani and Vishnu who have recently joined our organization! It’s going to be a great experience working with them and we are sure they will achieve great milestones with us! #Welcome #NewTeamMembers #SoftwareEngineering #TeamGrowth #Simplify360

Hello Everyone! October is here! We have a spooky line up for you this month. Catch some of the best CX stories and take away some amazing CX tips and insights. Follow us for all the good stuff. #Simplify360 #October #Promo #CX #CXTeams #CXTips

Self-Service helps not just the customers but also the CX team in redirecting repeated queries. This way the customer also doesn't have to wait on calls to solve simple issues and the CX team has enough time and resources to focus on serious escalations. Want to set up the best self-service for your customer and your CX process? Talk to our sales team and get instant solutions. #SelfService #CX #CXTeam #Queries #Simplify360 #CXProcess

Brands that have understood the benefits of self-service have reduced their CX costs by a great margin. This has also given their current CX teams a better opportunity amp up the quality of their work. This gives CX teams better freedom and room to focus on high priority tasks and assistance. Want to learn how we can help in delivering better self-service tools for your business. Contact our sales team to book a demo. #CXTools #CX #CXTeams #AIforCX #CXProcess #Business #SelfService #Simplify360