Sotiotech

🎯 Enjoy the weekend and help us decide—your vote awaits! Cast your vote & let’s make this weekend count! Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #Xanadu #FunFriday #CyberSecurity #ComplianceHeroes #AIRevolution

🌐 ServiceNow India—more than 20% of our global workforce and now our largest R&D hub! Our Indian engineers are making waves by driving advancements in Generative AI and delivering impactful solutions like Xanadu on the NOW Platform. By integrating AI seamlessly into global workflows, they’re helping businesses everywhere unlock new levels of efficiency and innovation. This growth is powered by: ➡️ A thriving culture of creativity ➡️ End-to-end capabilities across development, UX, and beyond ➡️ Empowered teams leading with purpose Proud of the incredible milestones we’ve achieved together! 🌍 Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #AIInnovation #R&DPowerhouse #ServiceNowIndia #Teamwork

🚀 Unlocking CMDB Potential with CSDM: A Step-by-Step Guide 🚀 Transitioning your CMDB towards CSDM compliance doesn't have to be overwhelming. In fact, with a phased approach, it's entirely manageable and packed with benefits. Here’s how you can optimize Configuration Item (CI) status management and prepare for the future: Phase 1: Primary Status Attribute Configuration 🔍 Identify and designate a single, editable status attribute per CI class. 🔗 Synchronize secondary status attributes (read-only). ⚙️ Update workflows, business rules, and integrations to use the primary attribute. Phase 2: Enable Life Cycle Mapping 🗺️ Map custom states to baseline Life Cycle values. 🧩 Leverage the Life Cycle attributes for better alignment with ServiceNow’s Common Service Data Model (CSDM). Phase 3: Activate CMDB Data Manager 📊 Simplify CI life cycle operations—retirement, archiving, and deletion—through a policy-driven framework. 🧹 Ensure consistent, automated cleanup of related records, reducing data inconsistencies. Phase 4: Future-Proofing 🌐 Adopt unified Life Cycle management across your CMDB to streamline processes and improve maintainability. 🎯 Why Now? As ServiceNow products increasingly rely on Life Cycle attributes, aligning your CMDB with CSDM is critical. This journey ensures not only compliance but also a more efficient, predictable, and scalable CMDB. Let’s talk about how you can make this transition seamless. 💡 Ready to embrace the next level of CMDB management? Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #CMDB #CSDM #ITOperations #ConfigurationManagement #DigitalTransformation #Innovation #ITExcellence

🎯 Why Workplace Service Delivery Matters: Key Benefits 🌐 ServiceNow Workplace Service Delivery streamlines employee access to office guidelines and knowledge articles via Employee Center, empowering self-service and boosting productivity. Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #EmployeeExperience #CaseManagement

We are thrilled to congratulate Vilaspur Rahul's recent accomplishment in earning their CIS-ITSM certification. This achievement highlights their dedication, expertise, and commitment to continuous growth — a core value here at Sotiotech. Thank you for your hard work and for contributing to our mission of delivering excellence every day. Let's all take a moment to applaud Vilaspur Rahul's fantastic achievement. Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #ITSM #EmployeeAppreciation #CertificationSuccess #TeamExcellence #CareerGrowth

🚨 Strengthen Your Security with ServiceNow SecOps! 🚨 In today’s digital landscape, security threats evolve rapidly. ServiceNow's Security Incident Response (SecOps) empowers you to detect, respond, and remediate incidents swiftly, bolstering protection and resilience. 🛡️🔒 With ServiceNow SecOps, you can: ➡️ Detect threats quickly and minimize impact. ➡️ Respond precisely with structured workflows. ➡️ Remediate incidents and improve continuously. Prepare your organization for any security challenge. Contact us for a consultation! Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #SecOps #SecurityIncidentResponse #CyberSecurity #ThreatDetection

🤖 Streamline Workflows with ServiceNow AIOps Solutions 🎯 Discover how ServiceNow AIOps can boost operational efficiency by automating incident management, predicting issues, and optimizing resources. ➡️ Adopting AIOps technology in ServiceNow helps streamline workflows, reduce downtime, and enhance user experience for smoother operation. Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #AIOps #OperationalEfficiency #Automation #ITOperations 

🚀 Enhance Your ServiceNow Portal’s Speed with Server-Side Record Segmentation! 🎯 Discover how server-side pagination can optimize performance for large datasets in ServiceNow, ensuring a smoother, faster experience. 🔧From building a custom widget to creating a dynamic, user-friendly interface, learn how to make ServiceNow portals load faster and enhance user satisfaction. Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #ServerSidePagination #UserExperience #TechSolutions #ServicePortal #DataManagement #WebDevelopment #Automation 

🚀Essential Tips for ServiceNow Cloning Challenges Cloning instances is key to maintaining development, test, and production environments in ServiceNow, but it can present some unexpected challenges. Here are some tips to ensure smooth operations: ➡️ Configuration Overwrites: Custom settings in non-prod instances can be overwritten. Use "Exclude Tables" and back up unique configurations. ➡️ Data Inconsistencies: Excluding tables may lead to data gaps. Review exclusions to ensure critical tables are included. ➡️ Loss of Development Data: Protect test records by exporting or backing up data before a clone. ➡️Integration Issues: Non-prod tokens or URLs can be replaced with production settings. Update credentials post-clone. ➡️ Notification Storms: Disable email notifications in non-prod environments to avoid overwhelming users. ➡️ Security Role Misalignment: Custom roles may be lost in cloning. Document roles and reapply them afterward. ➡️ Post-Clone Script Errors: Test and regularly update post-clone scripts to prevent failures. These steps will help you avoid disruptions and keep your environments aligned. Happy cloning! Visit: www.sotiotech.com Email: connect@sotiotech.com #Sotiotech #ServiceNow #ITSM #Cloning #Development #Testing #ITOperations