Team Marksmen Network

#TMCXTransformation | A heartfelt thank you to all our speakers, partners, and attendees for making the 6th Edition of the CX Transformation Conclave 2025 – Bengaluru Edition a remarkable success! Your insights, ideas, and conversations have truly shaped an inspiring day dedicated to redefining customer experience excellence. We look forward to seeing you at our future editions as we continue to drive innovation and meaningful change in the CX landscape. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Sanjay Gupta, MD & VP, South Asia & Middle East, NICE Amala Margaret, GM & Head Customer Service, Chola MS Abhishek Basu, Senior CX Portfolio Consultant, NICE Avinash Bhat, Global Head – Customer Experience, Randstad Digital Priya Chakravarthy, Vice President – Experience, BluSmart Niranjan Chaoji, Partner – Consulting, KPMG India Komal Prasad B, Workplace Experience & Engagement Lead, Corporate Real Estate Assets Rahul Sangal, Head Digital & Network Operations, Medi Assist Vyom Shah, Director, Deloitte India Kalyani Viji Sridhar Seshadri, National Customer Experience & Engagement Lead, Tanishq Jayaram Karthik, SVP & Head of Customer Experience, Razorpay Pratip Francis, General Manager - Brand Marketing, MRF Tyres Ram Seshadri, Partner – Digital & Technology Consulting, KPMG India Kangkan Bhattacharyya, Vice President & Head of Business, Ubona Technologies Padmanaban T A, DGM & Head of Digital Banking, Karnataka Bank Tushar Joshi, Digital Customer Experience & Process Director, Schneider Electric Abhijit Bharatkumar, Director - Customer Consulting, PwC India Aalok R Pradhan, Head - Customer Delight, CX, COE - Digital & AI, TVS Motor Company Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | Wrapping up the day with an insightful Panel Discussion on Balancing Digital Interaction with Human Empathy. Our esteemed panelists shared strategies on blending digital efficiency with emotional intelligence to create meaningful customer experiences. Avijit Mohapatra, Head CX Transformation, Flipkart  Fasih Abbas M, Head Customer Success, Cashfree Payments  Mohammed Khazi, Vice President Customer Service, Paytm Payments Bank   Sudha Bhat, CCXP, Senior Vice President, Firstsource  Moderator: Kunjal Thakkar, Director, One Consulting, PwC India Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | An engaging Panel Session on Engineering the Future of Customer Engagement through Gen AI featured expert insights from: Deepika Kaushal, Senior Director - Data Science, Piramal Capital & Housing Finance Limited Ranjit Kumar (RK), Head of Customer Experience, ClickPost Moderator: Chandra Shekhar, Director Digital Customer Experience, Marketing & Commerce, Deloitte India The session explored how Generative AI is revolutionizing customer engagement, transforming service delivery models, and unlocking new personalization possibilities at scale. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | An insightful and interactive Fire-side Chat on Effective Personalisation to Drive Customer Loyalty featured valuable insights from: Padmanaban T A, DGM & Head of Digital Banking, Karnataka Bank  Tushar Joshi, Digital Customer Experience & Process Director, Schneider Electric  Moderator: Abhijit Bharatkumar, Director - Customer Consulting, PwC India The discussion focused on strategies to move beyond basic segmentation and deliver intelligent, context-aware personalization that enhances customer retention and loyalty. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | 3 A’s of Next-Gen Customer Experience, an insightful session by Kangkan Bhattacharyya, Vice President & Head of Business, Ubona Technologies, shared how the key pillars are shaping the future of CX. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | An engaging and interactive Fire-side Chat on Crafting Superior Customer Experiences to Drive Brand Value took place with Pratip Francis, General Manager - Brand Marketing, MRF Tyres Moderator: Ram Seshadri, Partner – Digital & Technology Consulting, KPMG India The session explored how meaningful customer interactions can shape brand perception, build loyalty, and drive long-term value. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | An insightful and engaging fireside chat session on Leveraging AI to Modernize Customer Journey Mapping by Jayaram Karthik, SVP & Head of Customer Experience, Razorpay, and Moderator Niranjan Chaoji, Partner – Consulting, KPMG India, shared key insights on bridging the gap between insights and action. The session explored how AI-driven tools like predictive analytics, machine learning, and real-time data orchestration are redefining journey mapping for enhanced personalization and engagement. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | An insightful Thought Leadership Session on Harnessing Customer Feedback to Enhance Customer Experience featured valuable insights by Kalyani Viji Sridhar Seshadri, National Customer Experience & Engagement Lead, Tanishq. The session explored strategies for turning customer feedback into actionable insights to drive meaningful CX improvements. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | Fire-side Chat on EX for CX: Building High-Performance Customer Service Teams featured insightful conversations with: Komal Prasad B, Workplace Experience & Engagement Lead, Corporate Real Estate Assets  Rahul Sangal, Head Digital & Network Operations, Medi Assist  Moderator: Vyom Shah, Director, Deloitte India The session highlighted how improving employee experiences can lead to exceptional customer outcomes. Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus

#TMCXTransformation | Our first panel session of the day focused on Omnichannel Integration for Improved CX. Industry leaders shared insights on overcoming challenges like fragmented experiences, data silos, and outdated systems to deliver seamless customer journeys. Featuring insights from industry leaders: Aalok R Pradhan, Head - Customer Delight, CX, COE - Digital & AI, TVS Motor Company Amala Margaret, GM & Head Customer Service, Chola MS  Abhishek Basu, Senior CX Portfolio Consultant, NICE  Avinash Bhat, Global Head – Customer Experience, Randstad Digital  Priya Chakravarthy, Vice President – Experience, BluSmart  Moderator: Niranjan Chaoji, Partner – Consulting, KPMG India Write to us at: info@teammarksmen.com or visit our website to know more: https://lnkd.in/dP_53Mrt The 6th Edition of CX Transformation Conclave 2025 – Bengaluru Edition scheduled for 21st March 2025 at Taj Vivanta, Bengaluru Presenting Partner: NICE AI Transformation Partner: Exotel Associate Partner: Ubona Technologies  Digital Partner: Marksmen Daily Magazine Partner: in Focus by Marksmen Daily Media Partner: Business Standard Brought To You By: Team Marksmen Network #TMCXTransformation #CustomerExperience #CXTransformation #CXExcellence #CustomerJourney #CXInsights #CXInnovation #CXLeaders #DigitalCX #CXStrategy #AIinCX #CustomerCentricity #CXSuccess #CXTrends #CustomerSatisfaction #CXWorld #CXCommunity #CustomerEngagement #FutureOfCX #TeamMarksmen #MarksmenDaily #inFocus