At SSON London 2024, Shilpa Ahluwalia, our Group Customer and Colleague Operations Director, explored new value-based models for GBS customer engagement. Moderated by Andras Kohl, our Head of Finance Business Services – CEE, the session focused on aligning GBS with enterprise objectives, enhancing efficiency, and prioritising customer-centric strategies—a testament to Tesco’s leadership in shared services." #WeAreTesco Sumit Mitra Pooja Jois Radhika S Rao
Tesco Business Solutions
Retail
Bangalore, Karnataka 3,071 followers
Serving our customers, communities and planet a little better every day.
About us
Tesco Business Solutions (TBS) is a division of Tesco, a renowned retailer with over 100 years of history in Europe and the UK, supporting 90 million shopping trips each week. In 2004, Tesco established Tesco Business Services (TBS) in Bengaluru to standardize processes, reduce costs, enhance business agility, and empower colleagues to better serve Tesco customers. Today, TBS operates from four locations—Bengaluru, Dundee, Budapest, and Waterford—with approximately 4,500 colleagues. TBS is dedicated to serving customers, communities, and the planet more effectively. Its mission is to simplify, scale, and partner through an intelligent Business Services model to better serve customers, colleagues, and suppliers.
- Industry
- Retail
- Company size
- 5,001-10,000 employees
- Headquarters
- Bangalore, Karnataka
- Type
- Public Company
- Founded
- 2004
- Specialties
- Enabling Services, Finance, Technology, Commercial & Supply Chain, Business Services, Property Services, Product, Innovation, Transformation, Process Excellence, Continuous Improvement, Service Model, Business Assurance, Governance and Controls, Risk Management, Customer Experience, Retail, and Technology
Locations
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Primary
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Bangalore, Karnataka 560066, IN
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Budapest, HU
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Dundee, Scotland, GB
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Waterford, IE
Employees at Tesco Business Solutions
Updates
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Driving the future of innovation! Our CEO, Sumit Mitra, joined industry leaders at the HFS GCC Roundtable in Bengaluru to explore how India’s GCCs are shaping the next era of growth. Powerful insights and a clear vision for what’s ahead! #WeAreTesco #TescoBusinessSolutions HFS Research
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From hyper-personalisation to colleague experience—our talent journey is now a Harvard Business Publishing feature! A huge shout out to all our colleagues for making this possible. #WeAreTesco #APlaceToGetOn #TescoBusinessSolutions
Faculty I ACC- Level ICF Coach I Value Creator with HR Analytics I Capacity & Culture I Researcher I Avid Reader
Tesco Bengaluru has slowly and steadily built an #engaged #hightalent #workforce in an extremely competitive talent landscape. Their #hyperpseronalized #employeeexperience , has helped them attract and retain the best of talent within India.A huge shoutout and thanks to Somnath Baishya , Shree Vikas , Naveen Vemula ,Pooja Jois and others Tesco Bengaluru , who helped us develop their amazing story which is now published on #harvardbusinesspublishing. More importantly, their support and presence in the classroom is invaluable in helping out #PGPstudent and #EPGPstudents understand the effort, tradeoffs and deliberate choices in building a #worldclasstalent ecosystem. #totalrewards #employeeexperience. #hyperpersonalisation #employeecentric. #IIMBangalore. #PGP2025. #EPGP2025 #leadershiplessons. #HRM
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Tesco Business Solutions reposted this
On 1 October we celebrated Pink Day in full spirit. Our colleagues came together wearing pink clothes and pink ribbons to show solidarity and raise awareness for Breast Cancer Awareness Month. 🍩 To sweeten the day, we also enjoyed some delicious pink doughnuts. 🎗️But more than just treats and colours, it was a meaningful moment to remind ourselves of the importance of early detection and supporting those affected by breast cancer. 💪 Let’s continue to raise awareness, encourage regular check-ups, and support one another in the fight against breast cancer. #pinkday #breastcancer #awareness
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We're proud to announce that our CEO, Sumit Mitra is a member of the GBS Standards Committee (APEX GBS), with pioneers coming together to spearhead an ecosystem of innovation and growth, enhancing the effectiveness and efficiency of the SSO & GBS industry. #TescoBusinessSolutions #GBSStandards #IndustryLeadership
🚀 A major milestone for the business services world! 🌐 The newly formed GBS Standards Committee is set to establish the first-ever global standards, driving operational excellence, innovation, and maturity. This landmark initiative, led by industry visionaries, will shape the future of #GBS. 📢 Learn more about this transformative effort 👉 https://lnkd.in/eTUm-GDk #SharedServices #Innovation #Leadership #GBSStandards #digitaltransformation #CIO #valuestreams #talent #operatingmodel #advancedtechnology #automation #sourcing #BPO #bestpractices
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Congratulations to Sumit Mitra on 7 years of leadership as CEO! Together, the journey continues - onward and upward! #WeAreTesco #APlaceToGetOn
***Celebrating 7 Years with Tesco: A Journey of Growth, Learning, and Building something very Special*** Today marks a significant milestone in my journey with Tesco – 7 years filled with incredible experiences, challenges, and opportunities for growth. When I joined Tesco 7 years ago, I knew we had the potential to create something truly exceptional. Over the years, the team has worked tirelessly to build a world class GBS which sets a benchmark for excellence. This achievement is more than just a title; it reflects the culture of excellence we have built together. It’s about the countless hours of collaboration, the breakthroughs in solving complex challenges, and the unwavering commitment to our vision of setting the standard in global business services. I want to extend my deepest gratitude to my incredible team at Tesco Business Solutions and to everyone who has supported us along the way. Looking ahead, I am more excited than ever about the future. We will continue to push the boundaries of what’s possible, innovate at every turn, and lead with the same passion that got us here. There are many more milestones to achieve, and I am confident that together, we will continue to raise the bar. Thank you for being part of this remarkable journey. Let’s keep driving forward! It’s isn’t over just yet……💪🏼 #TescoBusinessSolutions #GlobalBusinessServices #Leadership #Innovation #Teamwork #7YearsWithTesco
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Tesco Business Solutions reposted this
Immerse yourself in a career that nurtures your innovative spirit amidst the tranquility of nature. With our lush green spaces that inspire breakthroughs and a serene work environment, every day is an opportunity for new ideas. Explore career opportunities here - https://lnkd.in/gTMW2af #LifeAtTesco #GreenCampus #APlaceToGetOn
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Tesco Business Solutions reposted this
🏆 Tesco Bengaluru is making waves! Proud to be named Agents of Change at #KarmaSummit2024 by Goodera for championing social impact through our team’s passion.🌍 #TescoBengaluru #SocialImpact #CorporateResponsibility #ChangeMakers Radhika S Rao Manvi Bansal Yashaswini Somashekar
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Our Group Chief People Officer, Emma Taylor, and Maurice Kelly, People Director for Tesco Ireland, recently visited our Waterford Customer Engagement Centre. It was right in time for with the hub’s two-year milestone, as well as the industry recognition received from the Switcher Award for our customer service! It was exciting to hear Emma and Maurice share insights into Tesco’s future direction, sparking engaging conversations with the team. Their visit culminated in a high-energy colleague connect where the leaders recognised the fantastic work our colleagues do in supporting Tesco Ireland customers and their contributions particularly for Tesco Mobile. #Tesco #CustomerService #TescoMobile
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Proud to share that Suman Kumar Jha, our digital transformation leader, has been named one of the '100 Most Influential AI Leaders in India 2024' by AIM! His teams are leading the way forward in AI innovation. Read more here. - https://lnkd.in/g4YWkYHx #Tesco #AILeaders2024 #ProudMoment