Ubona Technologies

🎉 Celebrating Our October Work Anniversaries! 🎉 Here’s to another year of dedication and excellence! 👏🏼 At Ubona Technologies, we know our success comes from the passion, commitment, and expertise of our amazing team. 💪✨ Today, we’re thrilled to honor some outstanding employees who have been instrumental in delivering exceptional customer experiences and driving our company forward. 🚀 Let’s give a virtual shoutout to: Alokesh Bhattacharjee Shankar M Debraj Paul Cherukuri Balaji Join us in celebrating their achievements! Drop your best wishes in the comments below! 👇🏽 #workanniversary #companyculture #october

We are happy to share a blog post by one of our talented sales professionals, who reflects on his journey in sales and the joy of closing his first deal. 🌟 This inspiring story emphasizes the importance of patience, perseverance, and building strong relationships with customers. 🤝 At Ubona Technologies, we believe that every experience contributes to our growth and success. We hope this insightful piece resonates with our network and encourages fellow sales professionals to embrace their journeys. Join us in celebrating the art of selling and the power of connection! Feel free to share your thoughts in the comments below! 💪 Jyotirmoy Chakravorty Vishal Lal Umesh Singhal Kangkan Bhattacharyya Shashikant Kabra

🌟 GENAI Pioneers: Women Powering Innovation 🌟 At Ubona Technologies, we wholeheartedly embrace gender equality as a core value! 💪✨ Our commitment to fostering an inclusive environment shines through in our culture, policies, and daily practices. Here’s how we put gender equality at the forefront of our operations: 1. Equal Opportunities: We believe in providing equal chances for all, regardless of gender. From recruitment to promotions, everyone has a fair shot at contributing to our growth! 🌈 2. Inclusive Hiring: Our hiring processes are designed to be unbiased and welcoming, ensuring diverse backgrounds and gender representation at every level. 🤝 3. Flexible Work Policies: We offer flexible hours and remote options, recognizing the unique responsibilities many employees have, especially women in caregiving roles. 🏡 4. Mentorship Programs: We actively support mentorship for women in tech and leadership, bridging gaps and fostering growth. 🌟 5. Celebrating Achievements: We proudly celebrate the accomplishments of all team members, shining a spotlight on women’s achievements and creating role models for future generations. 🎉 6. Awareness and Education: We conduct workshops on gender sensitivity, unconscious bias, and the importance of diversity to align everyone with our vision of equality. 📚 7. Open Dialogue: Our open-door policy encourages everyone to voice their thoughts on gender equality, ensuring a respectful and fair environment. 💬 By embedding gender equality into our DNA, we’re building a balanced, supportive workplace where everyone can thrive and innovate. At Ubona, we don’t just talk about gender equality; we live it every day! 💖 #WomenEmpowerment #GenderEquality #InclusiveWorkplace

Congratulations on this incredible milestone! Ubona Technologies The journey from building India’s first speech recognition system to powering the 139 helpline with GENAI is truly inspiring. It’s always exciting to see technology solving real-world challenges at this scale. We’re proud to have covered stories like yours that showcase how innovation can transform industries. Looking forward to seeing more groundbreaking works! For inspirational tech stories and insights like such read Times Techies every Wednesday and Friday on Times of India Subscribe today if you have not already 👉 https://lnkd.in/g3j7SPdg

Happy to be the Voice Behind Rail Madad Helpline 139! Indian Railways recently made a significant leap forward by implementing an AI-based IVR system in association with Ubona Technologies which powers the Rail Madad Helpline 139. Delighted to share that my voice is now the one guiding millions of passengers through their queries on this helpline! This system has revolutionized customer service, improving efficiency while significantly reducing costs. Here's a glimpse of me dialing 139 and hearing the IVR I recorded. It's an amazing feeling to know that my voice is part of this large-scale initiative. Thankyou Vishal Lal Kangkan Bhattacharyya and the entire team for this opportunity ! Looking forward to being part of more such impactful projects in the future! #Railways #VoiceOver #IVR #GCorpMedia #VoiceArtist

It’s incredible to witness how ideas evolve into reality! Two years ago, we envisioned AI transforming Indian Railways’ helpline to provide a one-of-a-kind customer service experience. Today, that vision is a reality, helping us serve over 20 million passengers daily and manage approximately 300,000 calls on our helpline. With AI, we’ve reduced wait times and now offer support in multiple languages, reflecting India’s rich cultural diversity. Our commitment to customer service continues to go above and beyond. A big thank you to Ubona Technologies for turning this dream into reality and helping Indian Railways lead the way in customer service management. Proud to be part of this amazing journey! https://lnkd.in/g62pVPtT #ArtificialIntelligence #CustomerService #IndianRailways #DigitalTransformation #AIinAction #MultilingualSupport #Innovation #SmartTechnology #PublicService

Back in 2008, we set out on a challenging journey to develop India’s first indigenous speech recognition system. Two years later,I vividly remember pitching our solution to a company then managing the 139 helpline for Indian Railways. Back then, I was focused on showcasing how automation could save costs without truly grasping the full scale of the service or the complexities of its business model. Predictably, we weren’t successful. It felt far-fetched at that point even to think we could handle the entire helpline operation, as we were only trying to address a small piece of the automation puzzle. However, we didn't give up and honestly worked on the fundamentals. Over the years, we committed ourselves to building a strong foundation. We worked tirelessly, refining our technology and approach. With time, Ubona Technologies positioned itself as a cutting-edge partner, capable of managing entire communication systems. Fast forward to 2023, when Indian Railways/IRCTC floated a tender to modernize the 139 helpline, we were ready. This time, we won. We won because of our relentless pursuit of innovation and the power of GENAI (Generative AI). Our technology isn’t just about handling high volumes of calls with high performance—it’s about redefining the service model itself. By shifting from a per-seat to a per-call pricing model, we’re breaking new ground. Our GENAI-driven automation not only processes calls efficiently but also ensures there’s no waiting time for customers, all while drastically reducing costs. IRCTC, with over 300,000 calls landing daily, is the perfect example of this transformation. GENAI is revolutionising the customer service landscape by enabling intelligent automation that scales effortlessly. What we’re pioneering at Ubona Technologies has the potential to change the face of government services, where large-scale calls can be handled with minimal human intervention, ensuring reliability, speed, and cost-efficiency. I’m incredibly proud of our journey, and it wouldn’t have been possible without the relentless dedication of my co-founders Umesh Singhal and Vishal Lal and the brilliant team at Ubona Technologies. Together, we’ve brought 139 to where it is today—the largest inbound helpline in the world and, in my view, one of the best real-world implementations of GENAI in India. Lastly, I want to extend a heartfelt thanks to Sujit John for the outstanding coverage of this milestone. Sujit, your work has captured the essence of our journey beautifully, and we’re truly grateful for your continued support and belief in our vision. Your recognition means a lot to all of us at Ubona. Here’s to more innovations, more milestones, and a future shaped by the power of technology! Kangkan Bhattacharyya Raja Mohata Nimesh Sinha Mohit Singh Prajith Nair Nithyanandan C K Shakti Singh Prem Kumar Dhandapani M santha raju yarramsetti NIHAR SAHOO Deepanshu Jain ☁️Shashikant Kabra Gajendra Singh Vivek Kundu Debraj Paul Dipanwita Kundu

Friday afternoons – always a special occasion at Ubona Technologies —the time when the aroma of freshly fried samosas lures us all to the rooftop! As soon as the samosa hour strikes, a long queue forms, with everyone eagerly waiting to get their hands on those sizzling hot delights. It’s an “All you can eat”, samosa-eating bonanza—eat as many as you can handle, no judgment here! The thrill doesn’t stop at the taste buds; a few of us also pack a few extra to-go for a little Friday night bonus at home. There are jokes around the office of maximum attendance of Friday attributed to the rooftop canteen samosas We are proud that our Fridays have officially become the most beloved day of the week So, here's to Fridays, samosas, waiting for its frying times and queues to pick them up on the paper plate with chutney. Now we all here feel what is the use of weekend without the  unlimited samosas at the office? This is how the sizzling samosas are also contributing in our mission of creating " the most loved company" Vishal Lal Umesh Singhal Kangkan Bhattacharyya Dipanwita Kundu Uma P R Ubona Technologies

Celebrating our August Work Anniversaries: Here’s to another year of dedication and excellence!👏🏼 Ubona Technologies we believe that our success is driven by the passion, commitment, and expertise of our incredible team. Today, we're thrilled to celebrate the work anniversaries of some of our outstanding employees who have been instrumental in delivering exceptional customer experiences and driving our company forward.✨ 🎉 Here’s a virtual shoutout to them for their unparalleled contribution!!! Mohit Singh Srijith Sreenivasan Rama Krishna Padhi Baivab Roy Arun Kumar Singh Manish Singh Rav Join us in celebrating their achievements by dropping your best wishes in the comments below!👇🏽 #workanniversary #companyculture #september

🚨 Data Privacy Matters! 🚨 At Ubona Technologies, we’re dedicated to upholding the highest standards of data protection for our clients and partners. With the recent implementation of the Digital Personal Data Protection Act (DPDPA), we’ve conducted a thorough DPDPA Gap Assessment to align our processes with these new regulations. By identifying and addressing any gaps, we aim to lead in data protection and set a benchmark for compliance in our industry. Data privacy is the foundation of a future-ready business, and we’re proud to be at the forefront. Stay tuned as we continue to strengthen our data security frameworks! 🔗 #DataPrivacy #DPDPA #Compliance #DataProtection #Innovation #Security Jyotirmoy Chakravorty Vishal Lal Umesh Singhal Kangkan Bhattacharyya Nithyanandan C K