Britannia Industries Limited

Customer Marketing Manager

Britannia Industries Limited Bengaluru, Karnataka, India

Job Description

Position Title: Customer Marketing Manager - Modern Trade

Function: Sales

Internal

Key Stakeholders:

  • Head Modern Trade,
  • ASMs/ASEs -Modern Trade,
  • Brand Team,
  • Key accounts manager,
  • Supply Chain and Commercial

External

  • Category Heads / Managers of Retail Chains,
  • BTL and activations agencies,
  • Purchase Heads - Commercial Mangers

Educational Qualification: MBA (Specialization in Sales & Marketing) from a Premier B School

Experience: 3 - 5 years (min 2yrs channel experience, prior exp in trademarketing / key account management) if from a Prem B School, 5-7 years years if otherwise

Preference: Current exp. In Modern Trade working as customer marketing/trademarketing/ key accounts manager

Purpose Of The Role

Key conduit between marketing, sales and customer team. Works as strategy and insights arm of the channel. Ensures GTM planning & execution, A&SP management, building categories in MT and working closely wih MT customers to build brand/category basis shopper/retail insights.

Key Responsibilities

  • Category development :
  • Responsible for revenue, growth, demand planning and business development for set of categories
  • Work closely with marketing team on understanding categories, brand levers, consumer & shopper insights, channel plans and brief on shopper & retail expectations/opportunities
  • Develop a joint brand-channel activity calendar for building the categories
  • New product launches, brand led activations and visibility planning :
  • Design and execute Go To Market (GTM) strategy for new launches/re-launches/ key brands
  • Develop and execute brand activations in close coordination with KAMs, Ops and Customer team
  • Developing visibility elements for the channel by understanding brand levers, customer needs and terms of trade; and lead execution of the same
  • Insighting and actioning - MT customer / Key Accounts Manager / MT Sales :
  • Work closely with MT customers, Key account managers and Ops team (area heads) to understand shopper, field and retail levers
  • Provide adequate data and market intelligence to key accounts to meet the Joint Business Plan
  • Joint working with customer category managers, marketing team, insights team and retail data to understand & build on shopper/retail insights and bring out opportunities
  • Channel development projects and data insighting :
  • Assess potential for special packs and work on the development of the same with the cross-functional team
  • Work on shopper insights led category management
  • Work on projects to lead innovation in channel : product mix (combos), promotions, visibility, systems & processes and channel activations
  • Research and data analysis on offtake data, shopper retail data, nielsen etc. Lead insighting into action
  • Promotion and A&SP Management
  • Design shopper promotion along with KAM and Ops
  • Responsible for A&SP / spends management for the set of categories. Stringent check & tracking of the same.
  • ROI check and pre-post evaluation of spends , promotions, visibility and activations. And recommend improvement to aid higher returns and shopper-category impact
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Marketing and Sales
  • Industries

    Manufacturing

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