Assist Digital

Assist Digital

Servizi IT e consulenza IT

Milano, MI 41.404 follower

We build the future of Customer Experience

Chi siamo

Enabling end-to-end Customer Experience We are a Digital CRM and Customer Experience Solutions Provider, blending Human and Digital to drive CRM Business Transformation. We enable end-to-end Customer Experience, combining CRM & Marketing Consulting, UX/UI Design, UX Research, Digital Solutions, Marketing Automation, Multichannel Operations and Artificial Intelligence-based services. At Assist Digital, we work on the whole Customer Experience process to turn every contact into an opportunity of customer satisfaction growth. Assist Digital services are enriched with a top-class educational offering, through Assist Academy.

Settore
Servizi IT e consulenza IT
Dimensioni dell’azienda
5001 - 10.000 dipendenti
Sede principale
Milano, MI
Tipo
Società privata non quotata
Data di fondazione
1996
Settori di competenza
Service Design, Digital Customer Experience, Hosted Contact Center, Marketing & Sales, Customer Care Operations, Artificial Intelligence Solutions, Performance Management, Digital CRM, Marketing Automation, Data Analytics & Customer Insight, UX/UI Design e UX Research

Località

Dipendenti presso Assist Digital

Aggiornamenti

  • Assist Digital ha diffuso questo post

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    E2E Customer Experience Taucht ein in die Welt der Kundenzentrierung! Unser Webinar hebt die Bedeutung einer stetigen Erreichbarkeit und eines persönlichen, wertschätzenden Austauschs hervor. Erfahrt, wie diese elementaren Komponenten und die Kombination zwischen Menschen, Technik und Prozessen den Grundstein für langfristige Kundenbindung legen. Wir zeigen Euch praxisnahe Ansätze und innovative Methoden, um eure Kunden nicht nur zufriedenzustellen, sondern zu begeistern. Seid Teil unserer spannenden Reise, in der wir gemeinsam die Wege aufzeigen, um eine optimale Kundenerfahrung zu schaffen. Unsere Expertin: Verena Ehbrecht von Assist Digital Jetzt anmelden und kostenfrei teilnehmen https://lnkd.in/eZqrxXdy

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    +++ Event Alert - Noch 42 Tage bis zum ersten CX Barcamp +++ 📅 25. September, ab 17 Uhr 📍 Bar Amélie, Berlin-Mitte WAS ERWARTET SIE 🌐 ein exklusives Afterwork-Event 💡 smarte CX Experten 🍹 kalte Drinks & Leckereien 💬 ein spannender Impulsvortrag von SumUp Weitere Infos und die Möglichkeit zur Anmeldung gibt's auf unserer Landingpage. Seien Sie schnell- die Teilnehmerplätze sind limitiert! >>> https://lnkd.in/eFHApPtn #CustomerIntimacyAtScale #CXBarcamp #CX #CustomerExperience #Event #Networking #Austausch #Five9 #SumUp

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  • Assist Digital ha diffuso questo post

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    +++ Event Alert - Noch 42 Tage bis zum ersten CX Barcamp +++ 📅 25. September, ab 17 Uhr 📍 Bar Amélie, Berlin-Mitte WAS ERWARTET SIE 🌐 ein exklusives Afterwork-Event 💡 smarte CX Experten 🍹 kalte Drinks & Leckereien 💬 ein spannender Impulsvortrag von SumUp Weitere Infos und die Möglichkeit zur Anmeldung gibt's auf unserer Landingpage. Seien Sie schnell- die Teilnehmerplätze sind limitiert! >>> https://lnkd.in/eFHApPtn #CustomerIntimacyAtScale #CXBarcamp #CX #CustomerExperience #Event #Networking #Austausch #Five9 #SumUp

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  • Visualizza la pagina dell’organizzazione di Assist Digital, immagine

    41.404 follower

    🎉 🌴Celebrating 5 incredible years in Zagreb! 🌴🎉 Our Zagreb team just marked their 5th anniversary with an amazing tropical-themed summer party. A huge thanks to everyone who made this first five years unforgettable and full of great results. We are just the beginning of a long and exciting journey together. Here's to many more celebrations ahead! 🚀 #SummerParty #Zagreb #CustomerIntimacyAtScale

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    41.404 follower

    🚀 Our #MentoringProgram 2024 is in full swing! 🌱 Designed to enhance our culture of #continuouslearning and growth, our Mentoring Program provides a supportive process involving more than 70 people in over 7 countries this year. After an initial training for mentors and mentees by the Global Leadership Foundation Italy - società benefit, our experienced professionals guide and teach their colleagues, aiming to transfer both #hardskills and #softskills through strategic actions. This program promotes #knowledgesharing and #integration across our Company, supporting people on their journey toward personal and professional growth. 🙌 #Mentoring #ProfessionalGrowth #SkillsDevelopment #EmployeeEngagement

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    🎤 🎭 We’ve launched a #publicspeaking course incorporating theatrical practices 🎤 🎭 This project aims to enhance our #communicationskills, fostering clear and effective interactions among colleagues, teams, clients, and all stakeholders. Through a 𝗯𝗹𝗲𝗻𝗱 𝗼𝗳 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 theory and 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝘁𝗵𝗲𝗮𝘁𝗿𝗶𝗰𝗮𝗹 𝗲𝘅𝗲𝗿𝗰𝗶𝘀𝗲𝘀, participants learn and experience how to strengthen their presence, manage emotions in front of an audience, keep the audience engaged, and deliver effective speeches. This course is part of our ongoing #trainingprograms designed to support people development and create an engaging work environment. Stay tuned for more updates and thanks to all colleagues who have participated with such enthusiasm! 🙌 #PublicSpeaking #Trainingprograms #Communicationskills

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    🌐 🇹🇳 Discover our #CentreOfExcellence for #CustomerOperations in Tunisia! 🇹🇳 🌐 We’ve got 𝗼𝗻𝘀𝗵𝗼𝗿𝗲 𝗮𝗻𝗱 𝗻𝗲𝗮𝗿𝘀𝗵𝗼𝗿𝗲 customer operation centres and, for 𝗙𝗿𝗲𝗻𝗰𝗵-𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 and many more, our Tunisia customer center stands out. Our talented team of agents, powered by AI-enhanced technologies, delivers highly competitive services and exceptional results for our clients. 🎥 Watch the video below to discover more! 👉 Explore our CX operation services and how we can help your business grow: https://lnkd.in/dUQdaitd #CustomerService #CustomerOperations #Tunisia #CustomerIntimacyAtScale

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    🌞🎉 Our summer party in Tirana! 🌞🎉 Last night, all the teams from our 5 sites in Albania gathered in Tirana for a huge summer party, inspired by Pop Art and the colorful '50s. It was a blast, thank you all for your energy we couldn't have asked for more! And thanks to all our agents, team leaders, business managers, software engineers, UX designers, CRM specialists, HR, IT and all the staff for the extraordinary work they do every day... as the old saying goes... 𝘞𝘰𝘳𝘬 𝘩𝘢𝘳𝘥 𝘱𝘢𝘳𝘵𝘺 𝘩𝘢𝘳𝘥! ✨🪩 🙌 #TeamFun #AlbanianTeam #CustomerIntimacyAtScale

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    🎉 Achieving the greatest results together! 🙌 As a long-time strategic partner of Plenitude, we are thrilled to have received the Team Elite Award for online assisted #sales. The recognition came during an offsite held at Borgo Egnazia (IT), where we participated in the meeting about future strategies and enjoy some relaxing moments. A big thank you to Plenitude for this amazing opportunity to connect, share, and have fun with partners.  And congratulations to our incredible team of winners! 💯🌟 #TeamElite #onlinesales #Plenitude #CustomerIntimacyAtScale

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    The role of #DataEngineer is becoming increasingly crucial for making strategic decisions. But what does a 𝗗𝗮𝘁𝗮 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 do? We asked Artemisa, Senior Data Engineer at Assist Digital, to shed some light on this important role. “As a Data Engineer, my main responsibilities include 𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴, 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗱𝗮𝘁𝗮 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 for both batch and real-time data processing. I develop ETL processes to clean, transform, and load data from various sources, and I collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs. My challenges are handling large data volumes and keeping up with the evolving technology landscape. But I take pride in the fact that 𝗺𝘆 𝘄𝗼𝗿𝗸 𝗲𝗻𝗮𝗯𝗹𝗲𝘀 𝗱𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝘀 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗿𝗼𝘄𝘁𝗵. Furthermore, developing innovative data solutions and witnessing their successful implementation and use by various teams gives me a great sense of accomplishment. I really appreciate our environment that fosters 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻, 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵, and supports idea-sharing and continuous learning. Additionally, the company's access to 𝗰𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀 𝗮𝗻𝗱 𝘁𝗼𝗼𝗹𝘀 keeps the work exciting and forward-looking!” 👉 Discover all our open positions and join our team: https://lnkd.in/eRSnjzdT  🙌 #DataDriven #Openpositions #CustomerIntimacyAtScale

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Assist Digital 2 round in totale

Ultimo round

Private equity

Investitori

Progressio SGR
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