Tiledesk

Many companies start their AI journey with customer service automation. While this is an excellent initial step, it's important not to stop there. AI has the power to revolutionize various aspects of your business beyond just customer support 👇 If an AI solution can enhance customer service, imagine its potential in other areas like generating and qualifying leads, acting as a sales co-pilot, HR management, booking systems, and more 🔥 By automating complex workflows, your company can streamline operations, minimize errors, and focus on high-value activities. When implementing an AI project, choose a solution that can grow with your organization and support its long-term vision. Tiledesk is an AI agent platform compatible with countless use cases, enabling you to expand AI's benefits across your entire business. Would you like to know how AI can enhance your business? Comment your industry, and we will share some practical use cases 😎 #AI #WorkflowAutomation #Tiledesk #BusinessOperationAutomation

Would you like to know how Trackting saved 30% of its customer service time using the Tiledesk AI Agent? Then keep reading 👇 Before jumping into the process and results, let’s have a brief review of Trackting. Trackting is an Italian company specializing in anti-theft GPS tracking solutions for vehicles, including cars, motorcycles, bicycles, and e-bikes. They realized the importance of automated customer service and began evaluating different AI agent providers based on the following metrics: 1️⃣ Ease of use and user-friendliness of the platform 2️⃣ Human agent handoff feature to provide world-class support 3️⃣ Pricing In the end, they chose Tiledesk 🎉 Implementation Process and Challenges “The implementation was quite simple. The longest part was building the knowledge base from our side and the testing phase,” said Claudio Carnevali, CEO of Trackting. One challenge was that their AI agent was crawling the web to find information. By using Tiledesk's knowledge base system, we were able to prevent this and ensure the bot provided answers based only on company data. The Results The results speak for themselves. After going live with Tiledesk’s AI agent, Trackting was able to: ✅ 30% reduction in human workload. The bot provides responses that customers accept, significantly saving our human efforts. ✅ Improved understanding of user needs. Our AI agent helped us learn what customers want to know, and we used this info to fine-tune our website. A big shout-out to Claudio for sharing his experience with Tiledesk and helping us draft this story. To read the full story, check out the link in the comment below 👇 Hope you enjoy it as much as we do! 😊

If you like startup life and innovation as we do, then you won’t miss Smau 2024 🛩 We're packing our bags to meet you in #Milano once again, where startups and innovative companies gather to share success stories, connect, and explore the latest trends 😎 It’s the perfect opportunity for us to refresh our market insights and exchange achievements and challenges with fellow industry leaders. 🗓️ Mark your calendar: October 29-30 📍 Location: Fiera Milano City We hope to see you there! 👉 Sign up now: https://lnkd.in/dHMJwUHd 🇮🇹 Se ami il mondo delle startup e l'innovazione quanto noi, allora non puoi mancare a SMAU 2024 📣 Ci stiamo preparando per incontrarti di nuovo a Milano, dove startup e aziende innovative si riuniscono per condividere storie di successo, connettersi ed esplorare le ultime tendenze. È l'occasione perfetta per aggiornare le nostre conoscenze di mercato e scambiare risultati e sfide con altri leader del settore. 🗓️ Segna le date: 29-30 ottobre 📍 Luogo: Fiera Milano City Speriamo di vederti lì! 👉 Iscriviti ora: https://lnkd.in/dHMJwUHd #SMAU2024 #BusinessNetworking #DigitalInnovation #Tiledesk

An effective knowledge base system is key to automating customer inquiries. Today, we’re focusing on the importance of managing 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐁𝐚𝐬𝐞𝐬 👇 But first, let's see why we need multiple KBs: 1️⃣ - Imagine your business offers various services, such as banking and insurance. You could have separate KBs for banking-related questions and insurance-related queries to keep the information organized and specific to each service. 2️⃣ - Or, if you have an e-commerce website, you can create separate KBs for product information, customer support, and technical issues. This makes it easier to update and maintain each section without affecting the others. There are many more examples, but I believe with these two, the need for multiple knowledge bases is clear 🤓 Watch the 1-minute video below to learn how to create, upload content, and train your AI agent using different knowledge bases 📹 And the best part? We've created and published this template in our community. It's super simple to use—you just need to import the template into your project and upload your content 🤖 The link to the AI agent template is in the comment below 👇 #AI #AIAgent #Tiledesk #CustomerService #AIKnowledgeBase #KnowledgeBase

Unisciti a noi per il nostro prossimo webinar, "𝐈𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐚𝐥 𝐟𝐨𝐠𝐥𝐢𝐨 𝐄𝐱𝐜𝐞𝐥 𝐚𝐥𝐥'𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐳𝐚 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥𝐞". 👇 Nell'ultimo anno, il nostro agente AI generativo ha trasformato il supporto clienti per molte aziende. Abbiamo visto riduzioni di costo, aumento della soddisfazione del cliente, risoluzione al primo contatto e ottimizzazione dei processi interni. 😎 Ora siamo pronti a condividere con te ciò che abbiamo imparato. Insieme a S3C Srl, esploreremo casi d'uso reali per migliorare il tuo business. Questo webinar è perfetto per chiunque voglia aggiornarsi sulle ultime tendenze nell'automazione del servizio clienti. Ringraziamo i nostri relatori: Simona Cattoni, Paolo Pesarin, Matteo Passarella e Michele P. di Tiledesk. 👌 Iscriviti qui: https://lnkd.in/dgDKK5fJ 23 ottobre 2024, ore 11:00 (CET) #Tiledesk #AIAgent #CustomerService #S3C #Webinar

Prompts are one of the keys in the conversational AI space. Here's why: 👇 Prompt chaining is a technique used to create more dynamic and contextually-aware AI assistants.  Rather than defining a static chatbot, you can leverage the power of large language models (LLMs) to dynamically interpret what the user is saying and respond accordingly. One standout use case is leveraging 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐬.  Through prompt chains, we can enable our AI agent to craft customized responses, tailoring the interaction to suit different personalities. The image below showcases how an AI Banker can alter its tone to match Gen Z personas.  By using the right prompts, you can guarantee your AI assistants respond accurately and appropriately every time. If you want to read more about Conversational Automation with AI Agents, visit the link in the comment 👇 #ConversationalAI #AIAssistants #LLM #AIinFinance #Tiledesk

I piccoli di oggi saranno i grandi innovatori di domani - è vero - e noi non potremmo essere più entusiasti di partecipare a Edison Digital Academy for Kids - rappresentati da Jovana Ugrinic - un evento speciale organizzato in occasione della Milano Digital Week presso Le Village by CA Milano. 🕒 Quando? Il prossimo 13 ottobre | 10.30 – 12.30 | Età consigliata: 8+ 📍 Dove? Corso di Porta Romana, 61, Milano. 🗣 Cosa: Questa giornata sarà dedicata a far esplorare ai più piccoli il mondo dell’innovazione e della tecnologia attraverso attività divertenti e interattive. Il focus? Scoprire l’intelligenza artificiale giocando e imparando! 🚀 Chi: 10 startup innovative, tra cui Tiledesk, si presenteranno a una giuria davvero speciale: i vostri figli! Quale progetto li colpirà di più? Sarà un momento unico, organizzato in collaborazione con Onalim, Milano al contrario, e TheFabLab. 👇 Scopri il programma completo - sia per i grandi che per i piccini - e prenota i tuoi biglietti: Edison Digital Academy for Kids: https://lnkd.in/dkSxaqMX Non vediamo l’ora di incontrare i piccoli (e grandi) protagonisti del futuro!

We’re excited to announce that Tiledesk is now officially part of the Bernoni Grant Thornton Digital CybercTech ecosystem! This collaboration allows us to bring innovative solutions in Cybersecurity and Emerging Technologies, including our powerful AI Agents that leverage Generative AI. These agents streamline internal processes, enhancing operational efficiency without the need for machine learning knowledge or technical skills. Our solutions enable organizations to optimize workflows and accelerate decision-making, ensuring that businesses can focus on growth and innovation, while we take care of the tech. We look forward to the possibilities this partnership will bring as we continue to support businesses in transforming their internal operations and boosting productivity 🔐🌍 #Tiledesk #GrantThornton #Cybersecurity #GenerativeAI #AI #Innovation #Partnership #DigitalTransformation #CybercTech #TechSolutions

Integrate your own LLM with Tiledesk bots. 🥁 Tiledesk’s Design Studio comes pre-integrated with OpenAI models, but we understand that some businesses need specialized models or full control over their model's behavior. That's why you can now bring your own LLM to Tiledesk. ⚙ By integrating your own LLM model, you gain: ✅ Full Control: Take complete control over your model’s training data, parameters, and outputs. This gives you the ability to tailor the language and responses, ensuring they meet your specific needs. ✅ Industry-Specific Tuning: Use models trained on domain-specific data to deliver more relevant and high-quality responses, improving the overall customer experience. ✅ Enhanced Data Security: In sectors where data privacy is critical—such as healthcare—managing your own LLM helps you meet regulations like GDPR by maintaining control over how data is stored, accessed, and processed. ✅ Cost Efficiency: Customizing your LLM architecture allows you to optimize computational resources, leading to cost savings, especially for larger-scale operations. ✅ Seamless AI Integration: For organizations with existing AI infrastructure, embedding your LLM in Tiledesk Design Studio enhances your current setup, making it easy to leverage pre-existing data and workflows without duplication of efforts. ✅ Innovative Flexibility: Experiment with cutting-edge architectures, training methods, and optimizations by integrating your own model, giving your business the freedom to innovate and improve continuously. Interested in seeing how Tiledesk can enhance your customer support and optimize workflows? DM us with "Demo" 📥 to schedule a brief call and discuss how we can address your unique business needs. #AIIntegration #LLM #CustomAI #Tiledesk #CustomerSupport #DataSecurity #AIAgent

Yesterday was long, but it truly recharged our batteries! 💪 Big thanks to Italian Tech Week for organizing such an incredible event that brought together some of the brightest minds in tech—startups, corporations, investors, and, of course, brilliant individuals like Sam Altman, John Elkann, and many more. 👏 It was a privilege for us to be there, immersing ourselves in insightful conversations and learning from founders like Matteo Fava, Luca Ambrosini, Iacopo Tonini, Luca Pignatti, Nicola Di Nardo, Lorenzo Seritti, Luca Visconti, Matteo Papaluca, Pietro Galimberti, Alex Roggero⚡️, Giorgio Barnabò, PhD, Simone Silvestri Bruno Reggiani, and Eugenio Bertino, whose unique experiences left a lasting impression on us. From networking to gaining fresh perspectives on industry challenges, we left the event energized and ready to tackle what’s next! 🤺 If you missed it, check out this snapshot from the event—and make sure not to miss out next year! 😎 #ITWeek #Innovation #Tiledesk #Tech