XCALLY

For the XCALLY team this is an exciting time as we can count on a new team member. With over 25 years of international experience in the telecommunications world and a deep understanding of solutions such as Business Telephony, Unified Communications, and OmniChannel Contact Center, Marco Pasculli will lead our growth and innovation journey in the coming years as Sales Director. Our goal at XCALLY is clear: to provide cutting-edge CX solutions by supporting Partners who want to position their companies at the forefront of customer service and customer experience solutions. #XCALLY #customerexperience #customerservice #customersatisfaction #partner #software

In the latest “Humans at Work” interview, we spoke with Francesca Mellano, International Account Manager at XCALLY. With her we explored the importance of putting the human aspect in sales at the spot, the value of relationships with colleagues, who become key allies in daily activities, and how her personal passions positively influence her work. #XCALLY #technology #automation #customerexperience #employee

It has always been everyone's dream: to have a personalized assistant who can answer any of your questions. And when it comes to customer service, knowing you can count on someone who always has the answer ready is a big benefit. With AI Agent Assistants the agents will handle customer inquiries with confidence, knowing they have a powerful AI assistant by their side. As they chat with customers, AI Agent Assistanta seamlessly step in to provide immediate answers to questions that might otherwise stall them. Empower your team to perform at their best and turn every interaction into an opportunity for success. Contact us to find out how Agent Assistant can make a difference for your business: https://bit.ly/4dscoBt #XCALLY #AI #artificialintelligence #software #technology #automation #customerexperience

Artificial intelligence (AI) is transforming customer service by automating processes, interpreting requests, and providing fast, personalized responses. Learn how AI can significantly enhance your customer service management by exploring our latest article: https://bit.ly/4gJsmKx #XCALLY #software #technology #artificialintelligence #automation #customerexperience

As a child, Elio Vrenna dreamed big: he envisioned himself as a basketball player, ball in hand, making epic plays and sinking decisive shots, with the NBA as the ultimate stage to showcase his talent. Today, Elio may not be running across the gym floor, but he navigates the corridors of XCALLY as a Legal Specialist. Like a basketball player, he must always have a strategy, anticipating challenges and adapting quickly to changing circumstances. Elio's job involves analyzing legal risks, devising strategies to minimize the company’s exposure, and ensuring that every regulation is met and every contract is meticulously handled. His discipline, honed through years of dedication, has become his way of life. Being a lawyer is now his mindset. Elio’s cross-disciplinary background and diverse interests, from sports to food (with a particular love for pizza and ice cream), to travel and art, reflect the same passion and commitment that once fueled his childhood dreams. #XCALLY ##technology #customerexperience #employee

In an age of higher customer expectations, companies need innovative solutions to stay ahead of the competition. That's why we created XCALLY AI Assistant, a powerful tool to effortlessly train intelligent bots that can provide accurate, timely and contextually relevant responses to customer requests, ensuring that every interaction is smooth and effective. By uploading your business documents, AI Assistant builds a tailored knowledge base, equipping your bots with precise, company-specific information. This ensures that customer questions receive comprehensive answers that reflect your brand’s expertise and values. Would you like to learn more about XCALLY AI Solution? Request more information: https://bit.ly/4dscoBt #XCALLY #AI #artificialintelligence #software #technology #automation #customerexperience

Christian Orlandi, CEO of XCALLY, Abigael Dawit Y., International Account Manager, and Davide Rodella, Solution Consultant, recently had the pleasure of meeting with our partner Inicia Soluciones at their Spanish offices. Inicia Soluciones is a leading Spanish company in the development and implementation of cutting-edge solutions for recording, screen capture, automatic transcription (STT) and conversational analysis. This meeting strengthened our synergy and allowed us to explore new collaboration opportunities to offer even more innovative and quality solutions to our customers. #XCALLY #AI #software #technology #automation #customerexperience #partner

How much time do you spend managing customer inquiries? Leverage smarter tools to enhance your business 👇 Chatbots provide instant, accurate responses across channels like websites, SMS, and WhatsApp, freeing your team from repetitive tasks and offering 24/7 support. Voicebots enhance phone interactions by integrating smoothly into IVR systems, delivering natural conversations and guiding customers through complex processes. Make your interactions more efficient and provide a memorable experience for your customers with XCALLY's Chatbots and Voicebots, contact us to know more: https://bit.ly/4dscoBt #XCALLY #AI #artificialintelligence #software #technology #automation #customerexperience

Last week Christian Orlandi, CEO of XCALLY, Serena Durante, Marketing Manager, Davide Rodella, Solution Consultant, and Abigael Dawit Y., International Account Manager, flew to Spain to meet with our partner mdtel. With more than 20 years of experience, mdtel is a reference company in the design, installation and maintenance of telecommunications systems for enterprises. The meeting was an important opportunity to strengthen collaboration and discuss new development opportunities. We are excited to continue working together with such a strong and innovative partner, sharing the mission of providing cutting-edge solutions in the field of telecommunications. #XCALLY #AI #software #technology #automation #customerexperience #partner

Do you want to transform your customer service into a seamless, efficient, and personalized experience? Take the leap into the future of customer service and experience unparalleled growth, efficiency, and customer satisfaction with XCALLY AI Solutions. Meet your new allies 👇 1) Chatbots and Voicebots: engage customers effortlessly across multiple channels, including chat, SMS, and WhatsApp. With instant and accurate responses, your customers will always feel valued and heard. 2) AI Assistants: enhance your customer interactions with AI Assistants that deliver tailored and specific responses by training your bots with your business’s unique knowledge base. 3) AI Agent Assistants: empower your agents with real-time support, allowing them to enhance their productivity and effectiveness while providing exceptional service to customers. No matter your industry, be it e-commerce, healthcare, finance, or beyond, XCALLY AI Solutions are designed to meet your specific needs. Are you ready to revolutionize your customer interactions? Contact us today to learn more about how XCALLY AI Solutions can elevate your business: https://bit.ly/4dscoBt #XCALLY #AI #artificialintelligence #software #technology #automation #customerexperience