itelCX

Why are 65% of Americans choosing to vacation within the U.S. versus international destinations? Our latest article explores the “stay local” trend and how brands can tap into this growing demographic. Find out how you can cater to the unique needs of the "stay local" travel segment. Read our full article: https://lnkd.in/g44BUK54

Is CSAT on its way out? We explore the future of the most widely used metric in Customer Experience (CX) and how AI may make CSAT surveys obsolete. 💡 Learn what CSAT really measures - its pros and cons. 💡 Are there better, more accurate metrics we could use instead? 💡 Can AI work around the challenge of low survey completion rates? Check out our slideshow to learn more. If you're AI-curious, learn about itelligence®, the AI platform that powers our CX: https://lnkd.in/gEKnPTxP

  We are celebrating today the incredible achievements of women around the world, whether they are leaders, innovators, trailblazers, or the everyday heroes who inspire us all. It’s also a reminder that there is still work to do, to amplify women’s voices, break down barriers, and create equal opportunities for everyone. As business leaders, we can do our part to empower women, lift them up and continue to create spaces where women thrive. Happy International Women’s Day to all the women everywhere who enrich our lives! 💜✨ #InternationalWomensDay #IWD2025 #CelebrateWomen #EmpowerWomen 

Is your contact center optimized for efficiency, speed and customer delight✨? Could you be showing the subtle warning signs of CSAT decline? Take our free test and assess your CX health. Just visit https://lnkd.in/gbGrM8BJ and answer a few questions about your Customer Experience (CX). Receive personalized tips and recommendations based on your answers, with bonus content that can help you optimize everything from AI integration to customer loyalty and workforce productivity ✅. Don’t wait until your CSAT is affected. Assess your CX health today. #CXhealthAssessment #CSAT #quiz #TakeTheTest

What is the "Future Of"… Customer Experience? Data analytics? CSAT? In our future-forward series, we look at technologies like AI - how they’re transforming customer engagement and the modern contact center. This week, we explore Quality Assurance (QA) and how AI is already changing the way we measure, analyze and coach towards agent excellence. What will come next? The future is exciting! Watch our slideshow to learn more… #AI #EvolveCX #technology #contactcenters #futureCX

We are honored to be named for the 4th year in a row as one of the IAOP’s Top 100 Outsourcers 🎉 – a prestigious annual listing recognizing the world's top outsourcing service providers. It’s always our goal to strive for service excellence and to be an innovative leader and partner, focused on providing continuous value to our clients and customers. We would like to thank the IAOP for this tremendous acknowledgement, which serves as both a benchmark and evidence of our success. #IAOP #Global100Outsourcers

Does size no longer matter when it comes to outsourcing? 🤔 As we move into the age of AI-powered contact centers, will we need smaller CX teams? If so, will it make sense to choose large, population dense locations, like the Philippines , or will smaller, strategic locations, like Belize, offer more advantages? Learn how AI is changing outsourcing from a numbers game to a strategic one... Read our latest article: https://lnkd.in/gpmMhPeY #EvolveCX #AI #outsourcing #nearshoreCX #BelizeOutsourcing

Every health regimen needs a good detox 🌿. Week 4 of #CXhealthMonth looks at how to implement AI strategically, to avoid over-automating your customer journey and overusing certain tools at the wrong time. It's all about finding the best way to combine efficiency, speed and human connection and the AI Detox can help you achieve that zen-like balance in your CX operations. Check out our slideshow! Then ask us about our AI-powered platform, itelligence®, and how we can help guide your AI implementation. #CXhealth #AI #zen #customerservice #contactcenters

As we near the end of #BlackHistoryMonth, we celebrate a true pioneer ✨, Shirley Anita St. Hill Chisholm (1924-2005), who was not only the first African American woman elected to Congress, but also the first to seek the nomination for U.S president in 1972. Known to her colleagues as “Fighting Shirley”, she was an outspoken advocate for racial and gender equality, introducing more than 50 pieces of legislation supporting women and minorities. In 1977, she became the first Black woman and second woman ever to serve on the powerful House Rules Committee.   Chisholm retired from Congress in 1983, but that did not end her goal of wanting to be a catalyst for change. She went on to a teaching position at Mount Holyoke College and co-founded the National Political Congress of Black Women. #BlackHistoryMonthQuotes #trailblazer #pioneer #politics #ShirleyChisholm

Bonjou! Happy Independence Day, Saint Lucia! 🎉 We wish all our Saint Lucia teams and partners a happy Independence Day! You are “The Land, the People, the Light” and your beautiful spirit of unity and rich heritage makes us proud to have you in our itel family. May today be filled with joy and celebration as we honor the legacy of those who paved the way for freedom. #SaintLuciaIndependence #ProudToBeLucian