𝗔𝗿𝗲 𝘆𝗼𝘂 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲—𝗳𝗼𝗿 𝗳𝗿𝗲𝗲? 💡 We’ve gathered 5 powerful, free strategies that you can use to increase customer satisfaction in 2025. Curious? Read the article to see how small changes can make a big impact! 👉 https://hubs.li/Q02WPNX_0 #CustomerExperience #CX #CustomerSatisfaction
Communication Business Avenue, Global
ITサービス・ITコンサルティング
Yokosuka City、Kanagawa Prefecture220人のフォロワー
Empowering customer connections with hospitable and innovative solutions.
概要
Since 2006, Communication Business Avenue (CBA) has been dedicated to transforming contact centers and customer service teams with seamless technology integration and innovative solutions. Our mission is simple: to enhance both Employee Experience (EX) and Customer Experience (CX) with hospitality at the core of everything we do. We partner with industry leaders to deliver cutting-edge omnichannel platforms, AI-driven automation, and tailored communication solutions that empower your team and delight your customers. What sets us apart? • Holistic Integration: We bring together the best technologies to create a unified, efficient, and user-friendly environment. • Global Reach, Local Expertise: With a global presence, we ensure our solutions are culturally and regionally relevant, supporting your unique market needs. • Continuous Innovation: We stay ahead of the curve with ongoing research and development, providing you with future-ready solutions. • Round-the-Clock Support: Our team is here 24/7, ready to assist you in multiple languages, ensuring you always have the support you need. At CBA, we don’t just provide solutions; we build lasting partnerships that drive your business forward. Let’s shape the future of customer interaction together.
- ウェブサイト
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cba-gbl.com
Communication Business Avenue, Globalの外部リンク
- 業種
- ITサービス・ITコンサルティング
- 会社規模
- 社員 51 - 200名
- 本社
- Yokosuka City、Kanagawa Prefecture
- 種類
- 非上場企業
- 創立
- 2006
- 専門分野
- System Integration、Application Development and Maintenance、Cloud Services、Artificial Intelligence、System Consulting、Digital Process Automation、AI、Localization、Augmented Reality、Product Customization、Consulting Services、Contact Center Solutions、Customer Service Optimization、Omnichannel Communication、Remote Support Solutions、AR、Technology Consulting and Strategy、WebRTC、Employee Experience (EX) Enhancement、Customer Experience (CX) Enhancement
場所
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プライマリ
Hikarinooka No. 3-4
Yokosuka Research Park Center Building No. 1
Yokosuka City、Kanagawa Prefecture、239-0847、JP
Communication Business Avenue, Globalの社員
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Walter Jewel D Rozario
Support Engineer at Communication Business Avenue, Global
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Rod Barnard
Engineering Manager at Communication Business Avenue, Inc.
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Paul Nono
Partner Success Manager at Communication Business Avenue, Inc.
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Hiroshi Shibayama
Communication Business Avenue, Inc. (Global/Japan) - CEO
アップデート
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Communication Business Avenue, Globalさんが再投稿しました
How do you equip your field service team to solve problems when expertise is limited? With CareAR remote assistance, even less experienced team members can solve advanced problems with confidence by connecting with expert guidance anytime, anywhere. The Results: 🎯 Achieve higher first-time fix rates with expert support. 🚀 Elevate service quality without additional training costs. ⚡ Enhance field efficiency by reducing the need for callbacks and unnecessary dispatches. Find out how with CareAR®Assist: https://lnkd.in/gdJkbZ6Z #ARRemoteAssistance #FieldService #RemoteCollaboration #CareAR #ARRemoteSupport #DigitalWorkInstructions #ServiceExcellence
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𝗗𝗼 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗲 𝘁𝗼 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝗵𝗲𝗹𝗽 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱? Frustrated customers mean lost loyalty and missed opportunities. When help feels hidden, satisfaction drops—and so does repeat business. CBA’s solutions make support simple, accessible, and truly helpful. Let’s turn challenges into positive experiences! #CustomerExperience #BusinessGrowth #CustomerSupport
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𝗔𝗿𝗲 𝗱𝗮𝗿𝗸 𝗽𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝘀𝗻𝗲𝗮𝗸𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲? Even small design choices can frustrate customers, break trust, and hurt loyalty. But there’s a better way. By removing these barriers, you can create a customer-first experience that builds long-term loyalty and sets you apart. Curious how? Discover the simple steps to make your service transparent and trustworthy. 👉 https://hubs.li/Q02W0Bvv0 #CustomerService #Trust #Ethics
Why (and how to) avoid dark patterns in customer service? | CBA
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𝗦𝘁𝘂𝗰𝗸 𝗱𝗲𝗰𝗶𝗱𝗶𝗻𝗴 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝘄𝗲𝗯𝗰𝗵𝗮𝘁 𝗮𝗻𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁? 🤔 While both tools can increase customer satisfaction, our research shows one option significantly outperforms in key areas like: • Staff retention • Peak hour management • Customer engagement rates The answer might surprise you – especially when you see how different generations prefer to connect with businesses. Ready to make the right choice for your support team? Get the full analysis below. 👉 https://hubs.li/Q02Vmb750 #CustomerService #CustomerExperience #BusinessStrategy
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𝗘𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿 𝘄𝗵𝗮𝘁 𝗮 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗼𝗿 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗱𝗼𝗲𝘀? 🤔 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 to learn how a systems integrator works and why one may make a good partner! 🔗👉 https://hubs.li/Q02V6W460 #ContactCenter #SystemsIntegration #CustomerExperience
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𝗔𝗿𝗲 𝗔𝗜 𝗰𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝘁𝗵𝗲 𝗸𝗲𝘆 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? What are they really? How do they work? What are some real-world applications? And how can you implement one successfully? Find the answers in our recently updated blog post. 👉 https://hubs.li/Q02TTHM50 #CustomerExperience #ChatBot #CX
What Is an AI Chatbot? Unlock the Power of AI for Customer Service | CBA
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𝗔𝗿𝗲 𝘆𝗼𝘂 𝘂𝘀𝗶𝗻𝗴 𝗔𝗜 𝘁𝗼 𝗯𝘂𝗶𝗹𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆? AI-powered tools like chatbots and predictive analytics are transforming the way companies engage with their customers. But how do you harness these tools to create lasting connections that drive loyalty? From personalized experiences to real-time support, AI holds the key to keeping customers satisfied—and coming back for more. Want to know the strategies that can make a real difference in your customer service? Discover the top AI tools and tips that are shaping the future of customer loyalty. Click the link below to dive into our latest blog post! 🌐👇 https://hubs.li/Q02ThyPx0 #CustomerLoyalty #BusinessStrategy #AI
How to Build Long-Term Customer Loyalty through AI-Powered Tools | CBA
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𝗖𝗿𝘂𝘀𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗪𝗮𝗶𝘁 𝗧𝗶𝗺𝗲𝘀 𝘄𝗶𝘁𝗵 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲, 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 Customer wait times are causing frustration and lost business. Every delay costs you loyalty and revenue. Our proactive AI solutions can empower your agents to deliver seamless, responsive service that 𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝘀 𝗱𝗲𝗹𝗮𝘆𝘀 𝗮𝗻𝗱 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀 𝗮𝗻𝗱 𝘀𝗲𝗲 𝗵𝗼𝘄 𝘄𝗲 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘁𝗼𝗱𝗮𝘆! 👉 https://hubs.li/Q02R4K5x0 #CustomerSatisfaction #CustomerExperience #DigitalTransformation
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