LivePerson

Have you read Ruth Zive's new Fast Company article? In her latest, our CMO shares why "if you’re thinking about which part of your business should be the icebreaker —that special-purpose ship that leads the way and cracks open the path for the rest of your fleet — customer care should be at the top of your list." Learn how smart use of automation can warm up how your customers feel about artificial intelligence: https://lnkd.in/eBvXww7c #customercare #cx #enterpriseai

“You should not be afraid of hiring people who are smarter than you.” — Andrea Dobrindt, AI/ML and Generative AI Automation Competency Lead at IBM This week, we welcomed Andrea to the Generation AI podcast to share not only her approach to cultivating AI talent, but also her “business first, tech second” philosophy for deciding which AI and automation projects to tackle next. Listen to the full episode wherever you listen to podcasts: https://lnkd.in/eURB7-uf #aipodcast #aitalent #ROIofAI #aiforbusiness

Open Universities Australia had a problem with lead conversion. So they went back to the books, searching for a partner that could make a business impact fast. Together, we're demystifying generative AI to: ✔Built effective bots  ✔Maintain safety guardrails  ✔Achieve tangible results How'd we do it? Class is in session on July 30th. Sign up to learn more! https://lnkd.in/euZBhGC5 #generativeai #aiforbusiness #roiofai

“Our transition to chatbot models has been a game-changer for customer satisfaction. By leveraging AI-powered bots from LivePerson, we’ve not only resolved queries faster, but also provided consistent, personalized assistance. Customers appreciate the instant responses and round-the-clock availability, leading to stronger relationships and higher retention rates.” ~ Majed Alhudaib, VP CX, Najm Company for Insurance Services ✅Personalized assistance ✅Instant responses ✅Round-the-clock availability ✅Stronger relationships See how LivePerson, alongside our local Saudi partner Bab International Corp For Specialized Services, helped Najm transform their claims process — increasing efficiency and reducing claims times through digital customer conversations. Read their case study here: https://lnkd.in/ewckkpTW #roiofai #digitaltransformation #aiforbuiness

Getting the true ROI of AI isn't about abstract visions or complicated methodologies — it's about solving concrete business problems. This week, Andrea Dobrindt, AI/ML and Generative AI Automation Competency Lead at IBM, joins the Generation AI podcast to share her "business first, tech second" approach to skilling up internal and external teams so they can marry AI with domain expertise. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforbusiness #aipodcast #roiofai

Don't miss this new research from EMARKETER on the influence of AI in retail, especially the key findings drawn from LivePerson's State of Customer Conversations report! Check out some of the most important things you need to know below. #aiforbusiness #ROIofAI #CX

We're thrilled to be named a finalist in the Best Contact Center Solution category at the upcoming UC Awards 2024! 🏆 Thank you to UC Today for this recognition, and to our customers for trusting us to deliver such incredible results as we transform their contact centers. We're looking forward to the July 25 awards ceremony! #UCAwards24 #ContactCenter #CX

LivePerson Chief Customer Officer Kevin Meeks recently shared updates from across the business in our customer newsletter: everything from product news to helpful webinars to details on our conversational maturity models! Now, we're inviting you to subscribe to his newsletter here on LinkedIn so you never miss a beat. Subscribe today, and stay tuned for ongoing updates about our work, highlights from our customers and partners, and tools to accelerate your contact center transformation! #aiforbusiness #roiofai #newsletter

🔥 This summer is hot, hot, hot — and so is our awards streak! We're always thrilled to earn recognitions from G2 because they're based on real customer feedback. In this season's program, we've been named a Leader across multiple G2 Grid reports: Bot Platforms, Conversational Marketing, and Live Chat. 🏆 We're also excited to earn best-in-class rankings for Easiest Setup, Easiest Admin, and Easiest to Use! 📣 Read more in our press release: https://lnkd.in/ek4Ztpxg #aiforbusiness #roiofai #customerconversations

In the newest episode of Generation AI, HubSpot's Christopher Miller, VP of Product Growth and AI, shares his POV on how to make AI a technology that works for everyone — and all kinds of businesses — even if it’s not an easy road. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf