CCI Global

"As the BPO sector evolves, AI is not a threat but an opportunity to enhance the value of human interactions and deliver better services to customers across languages and channels." CCI Global Chief Technology Officer, Mervyn Pretorius, talks about the real value of artificial intelligence (AI) in the contact centre environment. In this thought leadership piece, he emphasizes that embracing AI brings incredible benefits to customer engagement, agent performance and data security. Click here for an insightful read: https://lnkd.in/dRc3iNV6

Our team had an incredible time showcasing their creativity with frightfully fun costumes last week! Let’s celebrate the wonderful moments we shared and carry that positivity into the new week. ✨ We hope everyone enjoyed a Halloween filled with treats and joy! #MondayMemories #MondayMoments #TeamSpirit #NewWeekNewGoals #HalloweenVibes

Happy Diwali from us all at CCI. Wishing everyone a blessed celebration illuminated by the beauty of lamps and cherished moments with loved ones. #HappyDiwali #FestivalOfLights

At CCI, wearing the pink ribbon is a powerful show of solidarity with those affected by breast cancer.   Recently, our team came together to wear pink, standing united in raising awareness and supporting this important cause. This commitment goes beyond October. It’s about emphasizing the importance of early detection, understanding the risks, and creating a community where no one faces this journey alone.    Together, we’re making a difference!   #BreastCancerAwareness #TeamCCI #Support #ThinkPink

We’re thrilled to welcome Pratap Rao as our new Senior Vice President of Client Solutions! With over 25 years of diverse experience across multiple geographies, including key roles in Africa and the Philippines, he brings deep expertise in setting up operations, managing shared services, and pioneering digital CX solutions. His industry knowledge, including his contributions with BPESA, has played a pivotal role in shaping world-class service performance. When asked why he chose CCI, he shared how aligned he felt with our values—he’s inspired by our commitment to people, entrepreneurial spirit, and the impact we’re making across the continent. Outside of work, he’s an avid traveler, always ready for new adventures. He lives by the inspiring words of Nelson Mandela: "I never lose… I either win or learn." Please join us in welcoming him to the team!

Congratulations to our incredible CCI South Africa and CareerBox Africa Team for their outstanding wins in five major categories at the prestigious CapeBPO Awards!    We’re incredibly proud of the hard work and dedication that led to these remarkable achievements   🏆 Top Offshore Campaign - CCI South Africa 🏆 Top Non-Technical Innovation - CCI South Africa 🏆 Top BPO Analyst - Tevashan Reddy - CCI South Africa 🏆 Top Impact Sourcing Partner - CareerBox Africa 🏆 High Roller Award - CareerBox Africa   These awards recognize our team’s talent and commitment, showcasing the innovation that has established us as Africa’s leading BPO.   Here’s to many more epic wins ahead!   #OurPeopleOurStrength #OneFamilyOneDream #PerformanceThroughPeople #AfricasLeadingBPO #WinnersCircle #CapeBPOAwards #SouthAfricaTeam   Hinesh Patel, Summeya Beukes, Lizelle Strydom Pottier, Wade Morar, Kiona Bodasing Summeya Beukes Earl Robin King - Be Kind. Hemant Nandrajog Tevashan Reddy CareerBox Africa Mark Chana Martin Roe

At CCI, we're proud to partner with the environmental NGO WILDTrust on the Buffelsdraai Community Reforestation Project - an inspiring initiative focused on rehabilitating land, restoring ecosystems, planting indigenous trees, and creating vital green belts to conserve biodiversity. Through our One Job, One Tree program, every new job created at CCI South Africa means another tree is planted. By supporting local Treepreneurs and purchasing saplings from them, we’re cultivating opportunities and making a lasting difference in both communities and the environment. Together, we're building a greener future and leaving a lasting impact, one tree at a time. 🌍💚 #SustainableImpact #OneJobOneTree #EnvironmentalProject

Join us tomorrow for a live webinar as we present the latest research from CCI and Everest Group, exploring data captured by buyers on why Africa is becoming a leading destination for CX outsourcing. Register now to secure your spot: https://lnkd.in/daW6rBPP #CXOutsourcing #AfricaRising #ImpactSourcing #Research Martin Roe David Rumble David Rickard Anubhav Das

This Customer Service Week, we want to shine a spotlight on the hard work and dedication of our incredible team, who consistently deliver exceptional service to our customers. To show our appreciation, we host our monthly Dinner of Champions—a cherished tradition that celebrates the outstanding achievements of our people.  It’s the passion and commitment of our team that makes us the leading BPO in Africa! A shoutout to all our champions! We can’t wait to celebrate with you again next month! 🎉 #CustomerServiceWeek #DinnerOfChampions #TeamCCI #EmployeeRecognition #BPO  

Africa is bursting with potential!   At the heart of the continent is a dynamic, tech-savvy generation, brimming with highly educated talent and exceptional language skills. With nearly 60% of the population under 25, these young innovators are driving the future and shaping Africa's role in the global business landscape.   Join our webinar on October 14th to discover why Africa is becoming the premier destination for skilled professionals in the BPO industry.   Don’t miss out—register now! https://lnkd.in/daW6rBPP