Delve Training & Consulting Limited

CX Month continues meaningfully as we delve in, Going above & beyond to elevate Employee Experience for Customer Experience Success. I'm excited about this session with the passionate NwRealite ltd team. It's been a joy for us Delve Training & Consulting Limited to journey with them over the years. A highlight has been seeing a culture of contribution where staff sell across board. Here's to going #aboveandbeyond #exforcx #cxweek #cxmonth

We had an incredible time with the Standard Chartered team in launching CX Month. We had meaningful conversations, Delving in as we unpacked the theme #AboveandBeyond towards excellent service delivery. I'm deeply grateful for the courageous authenticity in sharing real experiences. We had moments of laughter, deep reflection and analysing data. I'm looking forward to an incredible month of impact as we Delve deeper in the CX Month. #CXMonth #CustomerServiceWeek #AboveandBeyond #EXforCX

This year, we are Going above and Beyond by Elevating the Employee Experience for Excellent Client Experience. Customer Experience (CX) and Employee Experience (EX) are critical for organizational success. While CX focuses on how customers perceive their interactions with a brand, EX is about how employees feel about their work environment, the support they receive, and their overall job satisfaction. Both experiences directly impact each other; happy employees = happy customers, and vice versa. When Operational Excellence exists, it's pure magic! #CXmonth #EXforCX #Aboveandbeyond

Hello Monday! “You can't use up creativity. The more you use, the more you have.” — Maya Angelou

I love this year's CX Month theme! At Delve, we fully endorse CX Month as we've witnessed greater ROI for organizations that 'Delve in' for a month. The global CX theme is 'Going above & beyond', while the local theme is 'EX for CX - Elevating Employee Experience for Customer Experience Success'. We're Delving in with both: Going above & beyond to elevate Employee Experience for Customer Experience Success. It's a powerful rallying call for everyone to engage in elevating the experience of the internal and as a result, the external customer is taken care of. #CXMonthloading #CXWeek #EXforCX #Goingaboveandbeyond

September marks the beginning of the 9th month, filled with opportunities for laughter, joy, and happiness. Let’s embrace this moment and make the best of it! Happy New Month!

Having Monday blues about your numbers? Forward-thinking organizations realize that tough economic times call for a more equipped sales team. We're here to support you! #sales #salesleaders #sellingintoughtimes

Delve sales training with results.

Over a decade of being catalysts in #culturetransformation & #reculture, we've come to appreciate that disruptive thinking and strategic problem solving skills empower leaders to create a more flexible & decisive culture. The beauty is that change is initiated and embraced rather than approached with fear and skepticism. Having an agile culture usually means connecting decisions across the organization and closer to the customer &/ key stakeholders. #leadershiptraining #cultureaudit #reculture