Build the ultimate chatbot with Khoros Flow

Automate conversations and deliver innovative experiences with Conversational AI

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Easy, no-code bot builder

  • Intuitive, visual design to build, manage, and optimize bots

  • Powerful integration capabilities for designers to create rich, custom automation experiences

AI that understands your customers

  • Natural Language Processing (NLP) to classify every customer intent

  • Route and prioritize based on sentiment, intent, and context

  • Analytics to understand trends by intent, channel, and outcome

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Trust your Khoros bot experts

  • Module

    Flexible support model


    Get ongoing support to build flows and train intents, tailored to your needs

  • Conversation

    Conversation design


    Harness our best practice to build innovative customer support and sales experiences

  • Management

    Change management


    Equip every department with a plan to leverage the powerful AI we build

IVR deflection to reduce calls

  • Deflect calls to more efficient, asynchronous messaging channels

  • Create custom routing rules and drive more self-service deflections

  • Easily access and modify your IVR to manage timely trends or volume spikes

Make teams 30% more efficient

  • Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.

  • Reduce customer effort 24/7, across any messaging channel or digital touchpoints

Module 6

"What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros."

— Ruben Lowenstein

Manager for Customer Care, Samsung Benelux

  • 0%
    chatbot containment
  • 0%
    increase in operational efficiency

Products used: Messaging, Modern Chat, Chatbot, Social Care

Read their story
Samsungcasestudy

Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.
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Related resources to learn more

Product overview: Khoros Bot

 

The Bot Balancing Act: Business Automation Strategies

 

Man vs. Machine: Consumer perceptions of chatbots

Automation Framework one-pager

 

The workflows and automation guide 

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