CXG

India Unveiled: The Glittering New Luxury Frontier Report Now Available! India’s rise as an economic powerhouse is fueled by its vast and diverse population, thriving economy, educated workforce, and rich cultural heritage, all of which make it a prime target for luxury brands. Today, while India’s luxury tradition was once steeped in craftsmanship and heritage, it is now evolving into a modern, dynamic luxury ecosystem defined by innovation, opulence, and a global outlook. This report provides an in-depth analysis of the Indian luxury market, offering insights into its opportunities and challenges. We explore the evolving behaviors of luxury consumers, the rise of local brands, and the increasing influence of digital channels, all of which are shaping the future of this sector. Request and download the full report by visiting: https://lnkd.in/gSRcUZAS #CXG #CX #customerexperiencegroup #customerexperience #industryreport #thoughtleadership #India #IndianLuxury #Indianluxurymarket #luxurybrand #India #LuxuryLifestyle #luxuryfashion #FashionIndustry #HighEnd

Amid a challenging macroeconomic context for most luxury brands, Prada Group reported strong financial results for the first 9 months of 2024, with net revenues up 18% year-over-year on a constant currency basis, reaching €3.829 billion. This growth was driven by the Group's strong brand identity, creative dynamism, and sound execution. Retail sales, which comprise most revenues, grew 18% to €3.425 billion, with a consistent 18% like-for-like growth in Q3 despite challenging market conditions. The Prada brand saw a solid 4% increase in retail sales in Q3, driven by its consistent creative identity and various activations like the Luna Rossa Prada Pirelli participation at the Americas Cup. Meanwhile, Miu Miu delivered excellent 97% YoY retail sales growth in the same quarter, supported by its sharp positioning and distinctive identity and events like the immersive art project presented at Art Basel, Paris and the SS2025 fashion show. Regionally, the Group saw double-digit revenue growth across Asia Pacific (12%), Europe (18%), Japan (53%), and the Middle East (24%), with a further slight improvement of 8% in the Americas. Notably, Japan, the Middle East, and the Americas experienced sequential acceleration in Q3. The chairman cited opportunities amid industry complexities, while the CEO expressed confidence in the Group's ability to navigate headwinds and deliver solid, sustainable, above-market growth. The results demonstrate the strength and relevance of both the Prada and Miu Miu brands. #CXG #CXG #customerexperience #customerexperiencegroup #pradagroup #prada #miumiu #financialresults #industrynews #luxury #luxurbrands #luxuryindustry

We’re thrilled to have 'The Client Advisor Effect' featured in Journal du Luxe! Sandra ROBICHON covers the key findings we unveiled at our event, drawn from 12,000 retail employee surveys across 12 luxury brands. Read the full article for more details! Link in comments. #CXG #CX #Customerexperiencegroup #customerexperience #employeeexperience #voiceofteam #luxury #luxurybrands #luxuryretail #frontlineteams #clientadvisors #press #journalduluxe

CXG is proud to support David Yurman in achieving CX excellence. Founded in 1980 by David and Sybil Yurman, the brand is a testament to artistic passion and innovation, blending the worlds of luxury jewelry, fashion, and art into something truly unique. Known for pioneering the category of American Designer Jewelry, David Yurman’s signature designs embody the creativity and craftsmanship that continue to captivate collectors and luxury jewelry enthusiasts worldwide. #CXG #CX #customerexperiencegroup #customerexperience #luxury #luxurybrands #davidyurman #luxuryjewelry

Understand how customers perceive your brand across your digital channels. Drawing on our deep expertise in Customer Experience (CX) and benchmarking against leading brands, we provide actionable insights that empower you to craft seamless, engaging online journeys. With us, you’ll get a clearer picture of your brand’s online strengths and opportunities for improvement and receive targeted recommendations to enhance the online experience delivered, ensuring your brand stands out in the competitive luxury landscape. Start your Online Brand Experience assessment project today. Visit: https://lnkd.in/dJRD3QvS #CXG #CX #customerexperiencegroup #customerexperience #cxconsulting #onlinebrand #onlinebrandexperience #luxury #luxurybrands #socialmedia #brandpresence

From luxury sponsorships to high-profile collaborations and new openings, the luxury sector is bustling! A renowned fashion house takes on its first sports sponsorship, adding a touch of elegance to an iconic UK rowing event. Meanwhile, a landmark merger between two fashion giants faces legal challenges, setting an industry precedent. In Paris, a foundation celebrates its 40th anniversary with a new space, while a luxury group reports steady Q3 growth despite market challenges. Check out the latest in the luxury world! Link in comments. 👇   #CXG #CX #Customerexperience #luxury #luxurybrands #Industrynews #luxurynews #Chanel #Tapestry #Capri #Cartier #Zegna #Courreges #Jacquemus #Nigo #Moncler #Mercedesbenz

Hermès delivered strong financial results in the first nine months of 2024, with consolidated revenue reaching €11.2 billion, representing growth of 14% at constant exchange rates (11% at current rates) compared to 2023. The third quarter specifically saw revenue of €3.7 billion, up 11% at constant rates. All geographic regions showed growth, with particularly strong performance in Japan (+23%), Europe excluding France (+18%) due to solid demand from tourists and locals, and France (+14%), despite some Olympic Games-related slowdown in Paris traffic. In addition, the Americas, where consumer luxury spending has been slowing dramatically, showed great resilience with continued solid momentum and a 13% growth in Q3, with numbers close to the first two quarters. Despite the general downturn observed in Greater China, the Asia Ex-Japan region continued to grow posting +7% growth supported by solid sales in Korea, Singapore, Australia and Thailand. By business segment, Leather Goods and Saddlery led growth (+17%), followed by Ready-to-wear and Accessories (+15%), while the Watches segment declined (-6%). Operationally, the company expanded its retail footprint with store openings in Tokyo and Princeton earlier this year, as well as store renovations in China, Hong Kong, and Melbourne, while also opening its twenty-third leather goods workshop in Riom, France. The company maintains an ambitious growth outlook despite economic and geopolitical uncertainties. #CXG #CX #customerexperience #customerexperiencegroup #Hermes #financialresults #luxury #luxurybrands #luxuryindustry #industryupdates

Do you have a deep understanding of your customers' needs and expectations? We analyze customer behaviors, experience expectations, purchase dynamics, and relationships with luxury across key demographics. This targeted analysis identifies and bridges gaps in the customer journey, transforming insights into actionable strategies to enhance client engagement and loyalty. Swipe through below to discover the strategic benefits of deep insights, and start your project today! Visit https://lnkd.in/dr-JCGSp #cxg #cx #customerexperiencegroup #customerexperience #understandingcustomers #luxurycustomers #luxuryclients #luxury #luxurybrands

In this edition of #CXGPerspectives, we dive deeper into part 1 of our most recent report, "The Age Of Artificial Intelligence: Transforming Customer Experiences In Luxury," highlighting the use of immersive virtual fashion experiences. Read more below! #CXG #CX #customerexperience #customerexperiencegroup #linkedinnewsletter #thoughtleadership #ai #luxury #luxurybrands #luxuryai #virtualexperiences

'The Client Advisor Effect' featured in COMINMAG.CH! The article dives into key insights from our events and discusses talent retention, digital transformation, and how sales advisors can drive success in a changing landscape. Read the full article for more details! Link in comments! #CXG #CX #customerexperiencegroup #customerexperience #clientadvisoreffect #press #luxury #luxurybrands #employeeexperience #frontlineteams #staffretention