Top support solutions for Surface devices
Note
Home users: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see Surface Devices Help.
These are the Microsoft Support solutions for common issues you might experience using Surface devices in an enterprise. If your issue isn't listed here, contact Surface Support for Business and Education customers.
Warranty and service
Self-Serve your Surface Service Orders on the Surface Support Portal
The Surface Support Portal provides a centralized solution for commercial and education customers to look up current warranty and protection plans, create service requests, and track the status of device repairs. The portal may be accessed here and is subject to an initial access authorization.
US and Canada Customers who do not currently have an Intune or Microsoft 365 subscription: an enhanced Support experience offering self-serve functionalities is now available for your region. Start using the new platform today: Get Support. For detailed instructions on the initial sign-up process, please refer to our step-by-step guide here.
Technical support scenarios
First troubleshooting steps
- Surface update history
- Download drivers and firmware for Surface
- Manage and deploy Surface driver and firmware updates
- How to manage Surface driver updates in Configuration Manager
Next troubleshooting steps
Select the relevant support article from the following table and implement the recommended next steps to resolve the issue.
Enterprise (Deploy, Manage, IT Tools)
- Surface devices documentation
- Surface Registration Support for Windows Autopilot
- How do I use the BIOS/UEFI on Surface devices?
- How to use Surface UEFI
Safety and Security
Device Enroll and Management in Intune
Need more help?
To expedite your support request, make sure to include your device's serial number and your shipping address in the Issue Description field. If your issue wasn't listed or you need more help, contact Surface Support for Business and Education customers.