Delivering Exceptional Customer Experience

You can access all my videos here: :) https://lnkd.in/gSs2zjm2

Email Communication: Rule 06 Make it a habit to proof-read your emails before sending them #emailcommunication #emailrules

In this video, I explore the contentious issue of tipping employees. Is it a rewarding practice that motivates and compensates workers, or does it perpetuate inequality and obscure fair wages? I'll delve into the pros and cons of tipping, examining its impact on employee performance, customer service, and workplace dynamics. Please share this video with your Customer Service Managers #tippingemployees #exceptionalcustomerexperience #kithsirihva https://lnkd.in/gpD3SMt3

Email Communication: Rule 07 Proofread and Editing Emails to enhance the professionalism and accuracy. #emailrules #deliveringexceptionalcustomerexperience

Do you know the reason why it is so important to understand your customers' behaviours, emotions and their habits deeply? 🤔This is the reason👇

As a customer care representative, your personal brand is incredibly important, and it's interesting to see how different elements shape how others perceive you. Think about this: only 7% of your image is based on what you actually say. Surprising, right? Your words alone have the smallest impact. However, 38% of your image comes from how you say those words – your tone, your clarity, and your empathy. It's all about making customers feel heard and valued. But here's the real eye-opener: a significant 55% of your image is determined by how you look. Your appearance, body language, and overall demeanor speak volumes even before you say a word. So, if you want to build a strong personal brand and create a positive impression, focus not just on what you say, but also on delivering it warmly and maintaining a professional, friendly look. Credit: Dr. Albert Mehrabian

Just wrapped up a fantastic session on Customer Experience Management for front office staff! Empowering teams with the skills to deliver exceptional service is always rewarding. Here's to elevating customer satisfaction and fostering stronger relationships! #CustomerExperience #ProfessionalDevelopment #Leadership

Email Communication: Rule 05 Personalizing communication enhances its effectiveness when communicating via email. #emailrules #deliveringexceptionalcustomerexperience

Email Communication: Rule 03 Having strict discipline to respond to yours customers is needed, when you communicate with your customers via email. #emailrules #timeliness

Had a great session with a great team to develop Customer Experience Management Skills 👌😇 #corporatetraining #customerexperiencemanagementskills