MACEX Macedonian Association For Customer and Employee Experience

🎥 Firestarter24 Highlights Are Here! Capturing moments, creating memories—relive the energy, insights, and inspiring moments from Firestarter24 with our exclusive video highlights. From powerful keynotes to dynamic panel discussions and unforgettable networking moments, this video captures it all. Don’t miss out on this chance to see the best of Firestarter24. Let’s keep the momentum going! 🔥 #Firestarter24 #MACEX #CX #EX #Conference #Innovation #Highlights #Networking

🌟 Prioritizing Mental Health at Work! 🌟 Dafina Malovska, General Manager of Kirby Coaching, delivered a powerful and touching presentation on "Employee Experience – The Importance of Mental Health at Work" at Firestarter24. She shared her personal journey and experiences, highlighting the critical role of mental health in the workplace. Dafina's impactful session emphasized the need for open conversations, supportive leadership, and proactive measures to ensure employee well-being. Stay tuned for more inspiring moments from Firestarter24! 📸✨ #Firestarter24 #MACEX #MentalHealth #EmployeeExperience #Innovation

🌟 Revolutionizing AI in Business! 🌟 Ilijanco Gagovski, General Manager at PrymApps, the company behind the prestigious and excellent human capital solution FledgeWorks, delivered an exceptionally compelling presentation on "Artificial Intelligence in Customer and Employee Experience" at Firestarter24. He expertly debunked AI myths, discussed its transformative business applications, and highlighted the critical ethical implications. Ilijancho's unique insights and practical examples showcased how AI can revolutionize routine tasks, significantly enhance human potential, and drive organizational success. His session was highly praised by the audience for its depth and clarity. Stay tuned for more highlights from Firestarter24! 📸✨ #Firestarter24 #MACEX #AI #Innovation #CustomerExperience #EmployeeExperience 

🔥 Cultivating a Culture of Engagement at Firestarter24! 🔥 Our second panel, “Cultivating a Culture of Engagement: Fostering Meaningful Connections between Customers and Employees,” provided deep insights and practical strategies to enhance engagement. Moderated by Elena Panova, Marketing & Digital Transformation Director at A1 Makedonija, the panel featured distinguished experts: 🌟Sonja Jovevska Aleksik, Human Resource Managar at Makstil / Макстил 🌟 Aleksandar Manev, M.B.A., CEO at Croatia osiguruvanje 🌟 Dojranka Anastasovska-Cvetkovska, Chief Human Resources Officer at Replek 🌟 Arion Rizaj, Founder & CEO HumanPower | KosovaJob They shared valuable experiences and actionable tips on building a culture of engagement, emphasizing the importance of aligning company values with employee and customer needs. A huge thank you to our panelists for their inspiring contributions! #Firestarter24 #MACEX #CX #EX #Conference #Engagement #Leadership

🌟 Macedonian Blueprint for Employee Experience Success! 🌟 Andreja Kodrin, CEO of Quintaum – Diagnostics for Sustainable Leadership and Resilient Organizations, Slovenia, shared invaluable insights on “The Macedonian Blueprint for Employee Experience Success” at Firestarter24. She highlighted experiences from Quintaum Diagnostics and celebrated the success of Macedonian companies. 🌟 Congratulations to Kola , Replek, RSM Macedonia, Zegin and Tinex for receiving the prestigious "Great Employee Experience" awards under the auspices of MACEX, VITA INSTITUT, and Quintaum. Special kudos to Kola , Replek and Zegin for their exceptional potential for world-class excellence. Their commitment to fostering a culture that champions employee experience, well-being, and work-life balance sets a gold standard for us all. 👏 Well done to all the participants of this year's Macedonian National Research! If you missed the chance to join the research but still want to compare yourself, please send us an email to contact@macex.mk #Firestarter24 #MACEX #EmployeeExperience #Leadership #Innovation #Conference #Quintaum #GreatEmployeeExperience

🔥 Transforming Leadership with Generation Z! 🔥 Monika Lapanja, Director of the Center of Business Excellence at the Faculty of Economics, University of Ljubljana, Slovenia, delivered an insightful presentation on “Which leadership changes/challenges Generation Z brings to the workplace?” Monika highlighted key aspects such as the importance of digital nativity, transparency, flexibility, and a shift in traditional hierarchies. She emphasized how Gen Z prioritizes wellbeing, eco-friendliness, and leaders who walk the talk. Her presentation was unique and well-received by the audience. Stay tuned for more highlights from Firestarter24! 🔥📸✨ #Firestarter24 #MACEX #Leadership #GenZ #Innovation #Conference #TransformLidership #CX #EX

🌟 Building Brands from the Inside Out! 🌟 Dr. Dimitrios Nikolaidis , CEO of Embryolab Fertility Clinic in Thessaloniki, Greece, delivered a standout presentation on "Building brands from the inside out: How to create a high-performing brand to last!" His unique and engaging presentation received high praise from the audience. Dr. Nikolaidis emphasized the importance of internal culture and values in creating sustainable and high-performing brands. He shared actionable insights and strategies for building a brand that not only lasts but thrives. Stay tuned for more highlights from Firestarter24! 🔥📸✨ #Firestarter24 #MACEX #BrandBuilding #CX #EX #Conference #Innovation #Leadership

🌟 Elevating Customer and Employee Experience at Firestarter24! 🌟 First Firestarter23 Panel “Elevating Customer and Employee Experience: Strategies and Approaches” brought fresh and inspiring insights to the conference. Moderated by Hristina Velkovska, CEO of VITA Institut and President of MACEX, the discussion delved into innovative strategies and best practices. The panelists included: 🌟 Keti Angelkovska Commercial Director at Kola 🌟 Biljana Misik, CEO at iute Macedonia 🌟 Dr Lulzim Adili - LUI, Country Manager at Novo Nordisk Kosovo, Facilitator, Speaker Coach, and Leadership Consultant 🌟 Ardian Xh. Behluli, Corporate Governance Coordinator at Maliqi Group and General Manager at Enternet Huge thanks to our panelists for their insightful contributions and strategies! Stay tuned for more highlights from Firestarter24! 🔥📸✨ #Firestarter24 #MACEX #CX #EX #Conference #Innovation #Networking #Panel

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Macedonian companies at 4th place in Europe for #EmployeeEngagement! 📈👏 per well known Gallup's State of the Global Workplace: 2024 Report. At Quintaum, we are not at all surprised by this fantastic achievement. The results of our recent Employee Experience 2024 certification in partnership with MACEX Macedonian Association For Customer and Employee Experience, VITA INSTITUT align perfectly with Gallup’s findings. As presented by Andreja Kodrin at #Firestarter24, there is a positive shift in workplace culture across Macedonia. This is possible when companies foster environments where people feel respected, valued, and connected, such as in awarded Macedonian participants: Kola , Replek, RSM Macedonia, Tinex, Zegin! Let’s continue to build on this momentum and make 2024 a year of great success! 🔗 Link to the full Gallup article: https://lnkd.in/dVx2kPSm #EmployeeEngagement #WorkplaceExcellence #Macedonia #Quintaum #MACEX2024 #GallupReport #EmployeeExperience #Workplaceculture #Firestarter