SG Support

Hola, #LatinAmerica! You were amazing. We've been present in the region for over 3 years now and our recent trip validated the strong desire we've seen for generosity and giving. With a population size of over 670 million, the diversity and dynamism of this land continue to wow us, and we're very excited about the growth potential for non-profits to expand their impact.  Together with our charity partners, we're taking care of over 15,000 Latin American regular give donors (and growing). Despite this, recurring giving as a profitable revenue stream is not without its challenges, and we're using the power of data to address them.  As always, our aim is to collaborate with even more non-profits to fundraise and manage donors in a data-driven, sustainable, and scalable way. #FundraisingMadeEasy #donormanagement #regulargive #charitablegiving #datapower

The reality behind data-driven decision making. Let's hear from Daryl Chan. #realtalk #FundraisingMadeEasy #datainsights #digitalisation

The Consumer Confidence Index offers insights into consumer sentiments on spending, and therefore potentially hints at how your donor acquisition might trend. How can charities leverage this information for their fundraising plans? Let's hear from Yong Shih Leong. #fundraising #dataanalytics #datainsights #consumerconfidence #economicoutlook #acquisition

A mere one-degree Celsius shift in the global average temperature has substantial implications for our planet. Likewise, within our extensive donor base, changes in specific demographics signal broader dynamics. Our vigilant data insights team keeps an eye on such shifts to support our charity partners in their strategic acquisition and retention of donors.  Question to non-profits: What changes have you noticed in your donor database and what are you doing about it? Thanks for sharing this discovery, Ryan Teo. #FundraisingMadeEasy #donormanagement #donorretention #regulargive #fundraising #donoracquisition #dataanalytics

It may be true that call centres thrive on strict processes and KPI-driven conversations, but it is important that we make room for serendipitous encounters like this. Here’s a great reminder that donor relationships are nuanced, delicate, and built over time.    ###   “Once, I called a senior citizen to thank her for her generous donation. I was surprised to hear how excited and chatty she was. It turns out she was feeling very lonely, having not talked to anyone for a while. Carefully, she asked if I had time to chat with her for a bit.   Well, guess what? I ended up having a nice 20-minute conversation with her. Now, that's something you won’t get to do in another call centre!   It might have been a small gesture, but I believe our little chat made a big difference to her. It warmed my heart to know that I could give her some of the comforts she has provided to others through her donation.   In today’s busy world, meaningful interactions don’t come by often. So when they do happen, we must nourish them.”   -Nik Hatfina, Donor Service Agent, Malaysia ### View the previous #storiesfromthefield here: https://lnkd.in/d7G9B_jw #callcentre #donorrelations #donorengagement #charitablegiving

Every interaction with a donor is an opportunity to strengthen your donor's regular giving experience. Is your call centre catering to your donors' needs in a way that supports your donor retention strategy? #FundraisingMadeEasy #nonprofits #donorrelations #donorengagement #donorretention #regulargiving #callcentresolution

We recently had an office-wide break focused on mental well-being. Clearly, recharging looks different for everyone! Whether it's outdoors, indoors, through self-reflection, or family fun, here's how we embraced it.

Our Client Services team is hiring! Apply now or share this opportunity with someone who might be interested.

Our Insight team is hiring! Apply now or share this opportunity with someone who might be interested.

Were you tickled by our previous donor encounter that had our service agent in stitches? This time, Chaiyaphon shares his most memorable donor conversation. We loved the reminder of how we are all connected in one way or another. # # # “When there are new campaign initiatives, I call our donors to update and thank them for their ongoing support. One donor expressed interest in a new campaign, so I invited her to upsize her monthly donation. She politely declined, explaining that she has several cats and her expenses are on the rise.  I could really relate to that because I am a fur parent myself, and our call took a delightful turn as we began sharing some stories about our little furry ones. As our conversation came to a close, something remarkable happened. She changed her mind and offered to support our new campaign! In those few minutes of talking about our fur kids, she had a change of heart. It’s true, cats do bring out the best in us!” -Chaiyaphon, Donor Service Agent, Thailand ###    View the previous #storiesfromthefield here:  https://lnkd.in/da4GExfA #FundraisingMadeEasy #donorretention #donorservice #customerservice #teleconversation