TDCX

Tackling employee turnover is a constant challenge, and businesses are seeking innovative solutions. 🚀 TDCX offers an AI-powered attrition model that transforms data into actionable insights to help you better engage employees and improve your workplace. Discover how TDCX can help you predict, protect, and propel your people: https://lnkd.in/gcMB-EFr #CX #AI #Outsourcing

As AI continues to transform customer support, one thing remains clear: Empathy matters. 🤗 In critical moments, such as managing disputes or handling sensitive issues, human agents provide emotional intelligence that compliments AI’s efficiency. Discover how TDCX is using human-AI collaboration to create deeper, more meaningful CX. Read more: https://lnkd.in/gwBMQQrm #CX #AI #Outsourcing

Our Group CIO and EVP, Byron Fernandez, recently contributed to ETCIO South-East Asia on why close collaboration with CX teams is crucial for mitigating the rising threat of #fraud in the travel and hospitality sector. He highlights how CX teams stand to be key differentiators in not just improving the overall customer experience, but can also: 📌Be a proactive line of defense against fraudulent activities 📌Provide insights into trending frauds, their impact on customers, and where the business could be at risk 📌Help strengthen the company’s security posture through close collaboration with their tech teams    Read on here: https://lnkd.in/gmmgcBNU   #CX #AI #CyberSecurity #Outsourcing

In a perfect world, your team performs well, with high achievers driving results. In reality, you might be unsure why attrition is high and hiring costs keep rising. 📈 With data-driven insights into career growth, you can proactively create opportunities that align with your employees' aspirations, keeping them engaged and motivated. TDCX's AI-powered predictive attrition model identifies potential dips in engagement, helping managers take action to support professional growth. Learn more: https://lnkd.in/d9DNNVHd. #CX #AI #Outsourcing

We’re thrilled to support individuals with visual impairments and celebrate their amazing talents! Huge thanks to the skilled masseurs and masseuses from The Hong Kong Society for the Blind for treating the TDCX Hong Kong team to a much-appreciated massage session. 💆♂️💆♀️ #BeMore #BeHappier

For car buyers, leaving the dealership is just the beginning of their journey. For such a significant purchase, the emotional experience influences the buying decision greatly and the customer experience afterwards is just as important as the sales. At TDCX, we help global automotive brands deliver seamless, personalized experiences at every stage of the customer journey. We help foster strong brand loyalty and accelerate sales by: 🚗 Making every drive unforgettable. We offer personalized support to car buyers, ensuring a smooth journey from their first visit to every adventure on the road. 🚗 Boosting dealership performance. Delivering tailored solutions for dealer networks—providing top-tier training, performance tracking, and service upgrades to elevate every customer interaction. 🚗 Ensuring hassle-free ownership. From assisting with warranty queries to scheduling maintenance, we handle the details so your customers enjoy a smooth, worry-free experience. Learn more how we can innovate your business at https://lnkd.in/gcyshv2q #CX #AutomotiveAndMobility #Outsourcing

TDCX India is now Great Place to Work®-certified! 🎉 A huge thanks to our incredible TDpeeps in #India for their passion and dedication in delivering outstanding customer experiences while creating a vibrant, balanced, and dynamic workplace. It’s our favorite kind of collaborative work! #BeMore #GPTWcertified

Hallucinations might be a fun gimmick for Halloween 🎃, but in AI? Not so much. In fact, they can spell the difference between improving your business’s #CustomerExperience or risking your relationships and reputation. When a North American airline’s chatbot hallucinated about fares and refunds in 2019, the company faced lawsuits as a result of the erroneous information provided to customers. In our latest article, we explain how poor-quality data and a hallucinating AI can undermine your CX strategy—and what can be done to ensure your AI chatbots and #GenAI solutions deliver trustworthy customer interactions. 🤝 Read more here: https://lnkd.in/gmZqAwHQ #CX #AI #Outsourcing

How do you see your career journey? Our TDpeep Mary views progress as a motivation, not a destination. We’re proud to have TDpeeps who are inspired to learn and grow! 📚 They don’t just excel in their roles; they ignite a ripple effect of innovation and collaboration. 🔥🚀 #BeMore #CareerGrowth #Motivation

High turnover rates cost more than you think. A research on US businesses reported that they lose an astounding US$3 trillion annually because of it. Beyond recruitment expenses, leaders and managers should also recognize the opportunity to strengthen team dynamics and upskill their employees. Fostering an engaged workforce boosts morale, enhances productivity, and reinforces a culture that drives long-term success. 🚀 AI can give you the insights you need to proactively support your team. Read our blog to learn how TDCX’s predictive attrition model can help you retain top talent and keep your team strong: https://lnkd.in/gcMB-EFr #CX #AI #Outsourcing