Technical Support Specialist

Technical experience : 3-4 years minimum

2.3

In Depth Technical Support :-

2.3.1

Experience and Knowledgeable that able to assess issues and provide solutions for problems / user's requests

2.3.2

Have Deep knowledge and Technical Background of the above listed product or service as an engineer/programmer.

2.3.3

Advance Resolution Process / Workaround

2.3.3.1

Problem Identification

2.3.3.2

Root Cause Analysis

2.3.3.3

Solution Development and Implementation

2.3.3.4

Validation Testing

2.3.4

Knowledge and understanding on Automation and Orchestration with as much of technical support as possible to increase efficiency and availability to reduce incidents queues and sustainability.

2.3.5

Understanding of Web Services, Web Containers, Database Requests, Custom Services and APIs

2.4

Product Expertise

2.4.1

Preferred Vendors/System Integrator that able to support and services for the above Product

2.4.2

Able to troubleshoot, Patches and collaboration with development teams, on documentations, customization and configuration changes requirement.

2.4.3

In-Depth Issues Resolutions on Outages with long term solutions to eliminate complex technical challenges