Customer Success Africa

In Customer Success, value is not about delivering a product or the features. it’s about creating an experience that truly resonates with the customer. As Shep Hyken wisely says, "Show value, create an experience, and always strive to exceed customer's expectations" Each customer journey should begin with value and end with satisfaction. What are some ways you've created value and exceeded expectations for your customers? Send yours in the comments section below.

Something struck me the other day about the role of workplace culture in Customer Success. When you think about it, everything starts from within. When employees genuinely love their work and believe in the company's mission, they go above and beyond for customers. As that passion naturally shines through every interaction they have with a customer or user. Simon Sinek once said, "Customers will never love a company until the employees love it first.'" And this is true, As Customer Success professionals, we are on the frontlines of building loyalty when we are supported, motivated, valued and connected to our company's purpose. And that's were we are able to give our best to customers and they can feel it. So let us build work environments where this love for our work is part of the foundation.💙 #CustomerSuccessAfrica #EmployeeEngagement #WorkplaceCulture #CustomerLoyalty

Our mission at Customer Success Africa is to amplify the voices of CS professionals across the continent and promote Customer Success across industries. It’s incredibly rewarding to see our community members recognized at this year’s SuccessCOACHING CS Awards. Special thanks to Grace Boboye and Stephanie Eje for their dedication, and huge congratulations to our community winners: Lawrence Idems Stephanie Eje Grace Boboye Olakunle Awosanmi Oremeyi Adeola Akah Otitoshowon Benson Judith Azi Gladys Israel Bamise Olowookere Gloria Michael (CCSM, CCSS) Ifeanyi Nwoke Big congrats to everyone who has been making dedications to the Customer Success Community in Africa. Your dedication is inspiring as always.

It is an incredible time of the year for the #customersuccess community, with so many brilliant minds being recognized for their immense contribution to the field —especially those from the Customer Success Africa community: Stephanie Eje Grace Boboye Bamise Olowookere, Olakunle Awosanmi, Dr. Solomon Akinlua, MBA. DBA. PMI-PBA. CSSBB. CCEP. SFC™.CCSM, Gladys Israel, Gloria Michael (CCSM, CCSS), Lawrence Idems, Oremeyi Adeola Akah, Otitoshowon Benson Ajoke Yusuf Abiodun Gbadamosi A huge congrats also to the 2024 #Top25 Influencers and Top 100 #CSStrategists shaping the future of #customersuccess Big thank you to SuccessHACKER for the opportunity to serve on the judging panel alongside Dad Ennis, Maranda Dziekonski (she/her) Raman Bindra, Hiram Damin, Ralphie (Ralphette) White Congratulations to all the nominees.

🚀 CS Africa Mentorship Programs – Applications Still Open! 🚀 Deadline: October 31st Advance your Customer Success career with our tailored mentorship programs: 🔹 Early Career – Build a solid foundation. 🔹 Mid-Career – Step into leadership roles. 🔹 Advanced Career – Drive strategic growth. We support professionals at every stage — there is still a spot for you! Applications are open until October 31st, so don’t miss out! 👉 Apply today at: https://lnkd.in/dhdwAPHv and find the right path for your career growth. #CustomerSuccess #Mentorship #CSAfrica

As we close out this year’s Customer Service Week, we at Customer Success Africa are more committed than ever to going Above and Beyond. Our goal is to shape the future of customer experience across Africa. Being part of this vibrant community of customer success and support professionals means embracing a key role. Together, we craft meaningful and impactful customer experiences that truly resonate. Our mission to uplift professionals and set new standards for customer success across the continent is stronger than ever. Let’s keep pushing limits and advancing customer success, together!

As we celebrate #CustomerServiceWeek, we want to recognize not only our amazing team at Customer Success Africa but also YOU — the passionate professionals who continuously go #AboveAndBeyond in your roles. 💼👏🏾 Your unwavering commitment is the driving force behind the growth and success of Customer Success across the continent. We are proud to be part of this journey with you! A heartfelt thank you to our outstanding team who work tirelessly to keep this community thriving: Ifeanyi Nwoke Stephanie Eje Grace Boboye Eunice Azu Mercy Gitau Kenechi Onyedum Prince Nwagboso Let’s continue to push boundaries together. #CSWeek2024 #AboveAndBeyond #CustomerSuccessAfrica

We all have grand visions for our products and services. But let’s not forget the most important piece of the puzzle: THE CUSTOMER. Without them, we’re building solutions for an audience of one, maybe our family and for ourselves. so this Monday, let’s take a step back and ensure every move we make adds value to those we want to serve. Their success is the only success that truly counts.

A great time was had! The PiggyVest Customer Success Roundtable 2024 was nothing short of amazing. From the quality of the panelists and keynote speaker to the insightful audience questions, the ambience of the hall, and of course, the delicious food—it was a memorable event. I can confidently say I learnt a lot and had the privilege of meeting some truly inspiring CS professionals. A huge thank you to the Piggyvest team for making this happen, and a special shout-out to Bukola Willoby, CCEM MBA for leading the charge and inviting me as a panelist. To my fellow panelists, Oremeyi Adeola Akah Dr. (Mrs.) Christiana Okenla ChMC , FIIM , FCSTM , FWAACSP Lilian Onochie Joshua Chibueze Iwalola Sobowale and Yemí Fáșeun or keynote speaker, it was an honor to share the table with you. And to all the members of the CS Africa community I finally met in person—let’s do this more often! Eunice Azu Patience Ayoola, CCSM #CustomerSuccess #CSRoundtable #PiggyVest #Networking #Growth

Feedback is a valuable asset, but that doesn’t mean every piece of feedback deserves immediate action. You need to know how to listen, discern, and prioritize what will have the greatest impact on your customers and your business. It's about focusing on what drives true value rather than getting lost in the noise. So start this Monday with a commitment to prioritize effectively! Stay Demure, Stay Focused 💪🏾💪🏾