The CX Faculty

The CX Faculty

Education Administration Programs

Empowering and driving excellence in CX practices through shared knowledge and support.

About us

We are a community of like-minded Customer Experience practitioners investing in one another. There is no better place for those who are ready to put their CX career into high-gear as the community affords you access to a plethora of information and opportunities to advance your career and create valuable contacts. At the Faculty, you will Connect Learn Research Grow You do not have to feel alone in your Customer Experience Journey, be inspired by people of like passions -Join the train today.

Website
https://forms.gle/1ZTWJpxZNpmaguDV6
Industry
Education Administration Programs
Company size
2-10 employees
Headquarters
Lagos
Type
Public Company
Founded
2024
Specialties
customer experience, Voice of customer, customer journey mapping, Customer insights and Strategy, CX Design, and CX Governance

Locations

Employees at The CX Faculty

Updates

  • View organization page for The CX Faculty, graphic

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    Hello, Have you registered yet for the Grow in CX Series happening today? Time - 5pm Register to get the link via https://lu.ma/jfdk4ym0

    View organization page for The CX Faculty, graphic

    99 followers

    Hello Friends, Would you like to learn the secrets to understanding your target audience and markets so you can craft the right experience strategy for your customers? Join our upcoming webinar to discover: - How to create effective audience personas - Market analysis strategies for informed decision-making - Tips for delivering personalized experiences. Register now via https://lu.ma/jfdk4ym0 #growincx #customerexperience

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  • View organization page for The CX Faculty, graphic

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    ⏳ Deadline Approaching Fast! Share your story before it's too late, and stand a chance to take home amazing rewards that will fuel your CX passion!

    View organization page for The CX Faculty, graphic

    99 followers

    Customer Service week Day 2 -Its time for you to be celebrated! We want to hear your stories! Have you gone the extra mile to solve a tough problem, deliver exceptional service, or turn a difficult situation into a win for the customer? Share your #AboveAndBeyond story, and let’s celebrate the dedication, innovation, and heart that drives customer experience! 🏆🙌 There are prizes to be won so don't miss out on the journey #CustomerFirst #ServiceExcellence #GoingTheExtraMile" #customerserviceweek #customerexperience

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  • The CX Faculty reposted this

    View organization page for The CX Faculty, graphic

    99 followers

    Customer Service week Day 2 -Its time for you to be celebrated! We want to hear your stories! Have you gone the extra mile to solve a tough problem, deliver exceptional service, or turn a difficult situation into a win for the customer? Share your #AboveAndBeyond story, and let’s celebrate the dedication, innovation, and heart that drives customer experience! 🏆🙌 There are prizes to be won so don't miss out on the journey #CustomerFirst #ServiceExcellence #GoingTheExtraMile" #customerserviceweek #customerexperience

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  • View organization page for The CX Faculty, graphic

    99 followers

    Customer Service week Day 2 -Its time for you to be celebrated! We want to hear your stories! Have you gone the extra mile to solve a tough problem, deliver exceptional service, or turn a difficult situation into a win for the customer? Share your #AboveAndBeyond story, and let’s celebrate the dedication, innovation, and heart that drives customer experience! 🏆🙌 There are prizes to be won so don't miss out on the journey #CustomerFirst #ServiceExcellence #GoingTheExtraMile" #customerserviceweek #customerexperience

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  • View organization page for The CX Faculty, graphic

    99 followers

    What is a customer service week without a CX led conference? #CXcon24 is surely one not to be missed See you there!

  • View organization page for The CX Faculty, graphic

    99 followers

    There's nothing quite as powerful as word of mouth! 🙌 Referrals have always been a cornerstone of building lasting relationships and trust in business. When clients or colleagues recommend you, it's more than just a compliment—it's a testament to the value and customer experience you deliver. 💼 In the same vein if you deliver an unpleasant experience to your customer, It will also spread to potential customers even before they have a chance to interact with your brand Think about these things!🤝 #WordOfMouth #Referrals #BusinessGrowth #Trust #Networking #customerexperience #CX #didyouknow

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  • View organization page for The CX Faculty, graphic

    99 followers

    Focus on consistency and intentionality in delivering service to your customers this week. It truly pays!!!

    View organization page for Customer Success Africa, graphic

    4,635 followers

    "Consistency doesn't mean you never have a problem, it means your customers can count on you if there ever is a problem" In the world of customer success, being consistent builds trust and reliability. No matter what challenges arise, let your customers know they can always rely on you. Start your week with a commitment to being the rock your customers can lean on! Happy New Monday 👏🏾👏🏾

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  • View organization page for The CX Faculty, graphic

    99 followers

    In our last post, we mentioned that CS Week provides a key opportunity for organizations to celebrate their service delivery teams and recognize the impact they make on the brand. However, the costs associated with hosting this event can be substantial and comes with questions, Is the investment truly justified? What is in it for us as a company (ROI)? Here’s a closer look at the potential benefits and considerations for companies contemplating how much to spend on CSWeek. 1. Boosting Employee Morale: i CS Week is an ideal time to recognize and celebrate the hard work of Service Delivery employees. organizing events, awards, and appreciation activities can significantly improve their morale and motivation. Potential ROI: When employees feel valued, their job satisfaction and performance improve, leading to reduced turnover and a more positive workplace environment. Enhancing Customer Satisfaction: A key part of the CS Week activities includes customer appreciation campaigns and special events which demonstrates a company’s commitment to exceptional service and deepen customer relationships. Potential ROI: Increased customer satisfaction leads to higher loyalty, repeat business, and positive referrals which boost the company’s reputation and potentially drive revenue growth. Building a Positive Brand Image: Companies can leverage on CS Week activities to project and boost a company’s brand image. Potential ROI: A strong brand image attracts new customers and retains existing ones. Positive public perception and media coverage of Customer Service Week can amplify these benefits. . Evaluating the Costs While the benefits of Customer Service Week are clear, companies need to weigh these against their budgets and goals taking the following steps Define Objectives: Identify what you hope to achieve with CS Week. Whether it’s boosting morale, enhancing customer satisfaction, or strengthening brand image, clear goals will help measure the success of your investment. Budget Wisely: Allocate your budget according to your objectives. Even with a limited budget, you can create impactful events and activities. Measure Impact: Assess the effectiveness of your investment by tracking metrics such as employee satisfaction, customer feedback, and overall business performance. This evaluation will help determine the return on investment and inform future decisions. Over the years, we have watched the CS week metamorphosize into the most exciting and insightful part of the year for front-line facing teams. From the daily dress themes to the trainings, awards and other refreshing activities, it is indeed a much anticipated period. Can you share some cost saving activities to celebrate CS week in the comment section?   looking to partner with the The CX Faculty for trainings and workshop during the CS Week, Kindly send an email to cxfaculty@gmail.com #CSWeek2024 #AboveandBeyond #customerexperience #customerService #CX

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