Hospitality Net

During Climate Week NYC 2024, we had the opportunity to engage with experts Megan Epler Wood (Cornell University, USA), Jeanne Varney, CHA, LEED Green Associate, GGP, GRI, CDP (Cornell University USA) and Prof. Dr. Willy Legrand (IU International University of Applied Sciences, Germany) and discuss key insights from the Sustainability in Travel, Tourism, and Hospitality Roundtables—an event jointly hosted by Cornell University, its Center for Hospitality Research, and the Center for Sustainable Global Enterprise. This discussion spanned a variety of pressing topics, from innovative green financing and the escalating costs of insurance in the face of climate risks, to sustainable agricultural practices and the capacity to manage the reduction of greenhouse gas emissions via our Destination Marketing/Management and National Tourism organizations in tourism destinations worldwide. Join us for a concise 20-minute summary that captures the essence of these discussions and a chance to grasp how the tourism and hospitality sectors are navigating the multifaceted challenges of climate mitigation and adaptation.

In the evolving landscape of hospitality, the integration of technology and human connection is crucial. Moneesh Arora emphasizes that while advancements like AI and data analytics enhance operational efficiency, they should never replace the personal touch that defines exceptional guest experiences. The challenge lies in using technology as an enabler—streamlining processes so staff can focus on what truly matters: meaningful interactions with guests. As we move forward, the goal is to harness innovations that anticipate guest needs and foster genuine connections, ensuring that the heart of hospitality remains intact. #Hospitality #Innovation #CustomerExperience #AI #HumanConnection

Is It the End of Search Advertising as We Know It? As generative AI becomes more integrated into search engines, the traditional cost-per-click (CPC) advertising model we’ve relied on for decades may be on the brink of obsolescence. Simone Puorto dives deep into this topic, exploring Perplexity’s recent decision to adopt a cost-per-mille (CPM) model for its advertising platform—pointing to a major shift in how search advertising might evolve. Is this the beginning of the end for click-based advertising models? Or is it simply a natural evolution as users find the information they need without clicking through to external sites? More importantly, how should we adapt to these changes? 10 industry experts shared their thoughts — read their insights here: https://lnkd.in/esAs_TZG

50 Essential ChatGPT Prompts to Elevate Your Hotel's Guest Experience! In today’s fast-paced hospitality world, guest expectations are evolving rapidly. Hoteliers must leverage innovative solutions like ChatGPT to stay competitive and deliver exceptional service. Shiji Group's latest article shares 50 custom ChatGPT prompts that can enhance guest interactions, streamline operations, and keep your hotel ahead of the curve. Whether it's personalizing guest stays or simplifying day-to-day tasks, these prompts are game changers. Discover how to harness the power of AI in hospitality! https://lnkd.in/eBexM3Hx #Hospitality #AI #GuestExperience #HotelManagement #ChatGPT #HotelOperations

Taking Action on Distraction in Hospitality Spaces. Distractions are everywhere, especially in hospitality. From poor lighting to excessive noise, they can derail the guest experience. But did you know sound is often the biggest culprit? Good acoustics aren't just about volume; they shape the atmosphere and keep distractions in check. Whether you're designing a lively restaurant or a calm hotel lobby, sound matters—and getting it right makes all the difference. Curious about how to optimize your space? Read steve jones' full article to learn more! https://lnkd.in/ezB-ycka #Hospitality #CustomerExperience #Acoustics #SoundDesign #ImmersiveAudio #GuestSatisfaction

Your frontline teams are the heart of your guest experience. But in today’s fast-paced hospitality world, how do you ensure your staff is not just surviving — but thriving? Join the exclusive webinar: Empowering Frontline Hospitality: How to Exceed Guest Expectations Through Training and Development, where industry experts will share game-changing insights on how to turn everyday challenges into opportunities for growth. 🗓 September 17, 1 p.m. ET Special Guests: ✨ Captain Kate McCue – First American female captain of a mega cruise ship ✨ Jessica Lee – Senior VP of Global Talent Development, Marriott ✨ JD Dillon – Chief Learning Architect, Axonify What to expect: ✅ How to build effective training programs that elevate communication, conflict resolution, and service skills ✅ Tools to develop a resilient, engaged workforce that can handle any challenge with grace ✅ Secrets to delivering exceptional guest experiences, even in peak times This is your chance to learn from hospitality’s top leaders and empower your teams to consistently exceed guest expectations! 👉 Don’t miss out — save your spot now! https://lnkd.in/eaKjCk2g #Hospitality #Leadership #TrainingAndDevelopment #GuestExperience #Webinar

Get ahead of the game with expert insights from across the travel industry. Explore what’s shaping the travel landscape for the next six months and beyond: https://lnkd.in/eizE2NhK. #TravelTrends2025 #EuropeanTravel #QuickTravel #SustainableTravel #Gramping #EmotionallyChargedTravelExperience

10 best hotel loyalty programs and how to set up your own. 🌟 Loyal clients are what every hotel strives for. A well-designed loyalty program is the key to keeping guests coming back and choosing your brand over others—again and again. But how do you create a loyalty program that works? In his latest article, Tom Brown dives deep into: ✅ The 10 Best Hotel Loyalty Programs in the industry ✅ Proven strategies for creating a loyalty program that resonates ✅ Steps to set up your own loyalty program and increase guest retention Personalization, tiered rewards, and collecting guest feedback are just a few ways to ensure your loyalty program is a success! 🔗 Ready to boost loyalty and bookings? Check out the full article for a guide to unlocking long-term growth.👇 https://lnkd.in/ea6dpWaA #HotelManagement #CustomerLoyalty #HospitalityTrends #GuestExperience #TravelMarketing #LoyaltyPrograms

Dynamic pricing can be a game-changer for the hotel industry, helping hoteliers maximize revenue by adjusting prices based on demand. But it’s not without its challenges! From boosting occupancy rates to potential customer frustrations, this strategy requires a balance of tech-driven insight and market awareness. How can hotels leverage dynamic pricing to stay ahead while keeping guests happy? Read the full article to discover the benefits and challenges of dynamic pricing in hospitality. #RevenueManagement #HotelTech #DynamicPricing #HospitalityIndustry #MaximizeProfit #PredictiveAnalytics

As digital transactions grow, so does the risk of fraud in the hospitality industry. With a 20% rise in online bookings post-pandemic, hoteliers face increased threats from card testing, chargebacks, and payment fraud, which can impact both revenue and guest trust. How can hotels protect themselves while maintaining exceptional guest experiences? Staying informed and proactive with the latest security measures is key to minimizing risks and safeguarding operations. 👉 Curious about the latest trends and strategies? Read the full article here: https://lnkd.in/eUCNrXE7. #HospitalitySecurity #FraudPrevention #HotelManagement #DigitalSecurity #IndustryInsights