Polly.Help

The Genesys EMEA North event was an incredible opportunity for Polly.Help to connect and gain valuable insights! 🎉 Stefan Mackaaij MSc and Peter Vleugels had insightful discussions on knowledge management, addressing key topics like consolidating knowledge into a single platform and capturing implicit expertise. 🙌 Thank you, Linda Hilberdink, Genesys, and everyone involved, for the excellent event! #KnowledgeManagement #PollyHelp #AI

Wie is er dinsdag 24 september ook aanwezig op het Genesys Xperience EMEA North event in Amsterdam? 🌍 Een geweldige kans om te netwerken, kennis te delen en de nieuwste innovaties in klantbeleving en kennismanagement te ontdekken! Laat ons weten of we je daar zien! 👋 #GenesysXperience #CustomerExperience #PollyHelp #Networking #Innovation

𝗣𝗼𝗹𝗹𝘆.𝗛𝗲𝗹𝗽 𝗶𝘀 𝗮 𝗦𝗶𝗹𝘃𝗲𝗿 𝗦𝗽𝗼𝗻𝘀𝗼𝗿 𝗮𝘁 𝗚𝗲𝗻𝗲𝘀𝘆𝘀 𝗫𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝗠𝗘𝗔 𝗡𝗼𝗿𝘁𝗵 𝟮𝟬𝟮𝟰 We are a proud Silver Sponsor of the Genesys Xperience EMEA North 2024 event, taking place in Amsterdam! This is a fantastic opportunity to connect, learn, and explore how the latest in customer experience solutions are transforming the industry. At Polly.Help, we’re dedicated to enhancing knowledge management and delivering seamless integrations with Genesys to drive efficiency and success. During the event, we’ll be showcasing how our platform can elevate your Genesys contact center and help your entire organization leverage smarter knowledge management. Join us to discover: 💡How Polly.Help integrates with Genesys to optimize knowledge delivery 💡Best practices for enhancing agent performance and customer satisfaction 💡How to transform your knowledge base into a central hub for your organization The event is free to attend, so don’t miss out on this opportunity to connect with industry leaders and learn how you can take your business to the next level. 👉 Register now and join us at Genesys Xperience EMEA North 2024! #PollyHelp #GenesysXperience #KnowledgeManagement #CustomerExperience #Integration

𝗔𝗳𝗴𝗲𝗹𝗼𝗽𝗲𝗻 𝗱𝗼𝗻𝗱𝗲𝗿𝗱𝗮𝗴 𝘄𝗮𝘀 𝗱𝗲 𝗞𝗦𝗙 𝗜𝗻𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗲𝗱𝗮𝗴, 𝘄𝗮𝗮𝗿 𝗣𝗼𝗹𝗹𝘆.𝗛𝗲𝗹𝗽 𝗼𝗽𝗻𝗶𝗲𝘂𝘄 𝘁𝗿𝗼𝘁𝘀 𝘀𝗽𝗼𝗻𝘀𝗼𝗿 𝘃𝗮𝗻 𝘄𝗮𝘀! De dag begon met een inspirerende plenaire sessie waarin de KSF-visie op de impact en het gebruik van AI in klantcontact werd toegelicht. Een speciaal dankwoord aan Roel Masselink, Ramón Delima, Carla Verwijmeren, Joeri Hartmans en Theo Hooghiemstra voor hun bijdrage aan het totstandkomen van het document en het delen van waardevolle inzichten. In het kort: "Aan de inzet van AI kleven risico’s, aan het niet-inzetten ervan ook!". Meer weten? Download hier het volledige visiedocument: https://lnkd.in/eicwd3Rn Daarna volgden de speeddates, waarin we in drie rondes boeiende gesprekken voerden over de inzet van kennismanagement. We deelden onze visie en gaven aan wat Polly.Help uniek maakt ten opzichte van andere oplossingen. 💬💼 Na deze informatieve sessies was het tijd voor wat sportieve teambuilding! In teams namen de deelnemers het tegen elkaar op 🏅💪, en de dag werd afgesloten met een gezellige borrel. 🍻🥂 Een groot dankjewel aan Dorien Exalto en de Klantenservice Federatie voor de vlekkeloze organisatie, en aan iedereen die aanwezig was en bijdroeg aan deze inspirerende dag! 👏 #KSFInspiratiedag #PollyHelp #AI #Kennismanagement #Klantcontact

Wat een dag! Om een fantastisch jaar te vieren, hebben wij bij Polly.Help genoten van een milieubewust en avontuurlijk teamuitje. Van handboogschieten en kanovaren tot een heerlijke BBQ – het was een dag vol actie en plezier! We zijn enorm dankbaar om dagelijks met zo'n geweldige groep mensen samen te werken, die zich inzetten om onze klanten te helpen bij hun kennisuitdagingen. Samen hebben we niet alleen onze doelen bereikt, maar ook op een interactieve en gepaste minimalistische manier nieuwe herinneringen gemaakt. Samen vieren we, samen groeien we, samen leren we! 🌿🌟 #Teamuitje #SuccesVieren #Milieubewust #Teambuilding #PollyHelp

We are thrilled to announce that Polly.Help is now available on the Genesys AppFoundry, a premier marketplace for world-class customer experience solutions. This strategic collaboration facilitates seamless integration of our advanced knowledge management platform with Genesys Cloud, enhancing the capabilities of contact centers globally. Polly.Help offers innovative tools that boost the efficiency of support agents and enhance customer service operations. Our presence on the Genesys AppFoundry allows Genesys customers easy access to our comprehensive knowledge management platform, enriching their existing systems with guidance and know-how. Cees Zwezerijn, Senior Adviser and Founder at Polly.Help, stated, "Integrating our platform with Genesys Cloud via the AppFoundry provides a straightforward path for enhancing contact center operations. And following a successful deployment, organizations can expand the use of our platform to other departments, effectively transforming it into a centralized knowledge management hub." He added, "This expansion not only streamlines processes but also significantly enhances organizational efficiency by seamlessly integrating essential knowledge into any business system or application, fostering a well-informed, unified workforce." To discover more about how Polly.Help can revolutionize your customer experience, visit our page on the Genesys AppFoundry today! #PollyHelp #GenesysAppFoundry #CustomerExperience #KnowledgeManagement #AI

We are thrilled to announce that Polly.Help is now available on the Genesys AppFoundry, a premier marketplace for world-class customer experience solutions. This strategic collaboration facilitates seamless integration of our advanced knowledge management platform with Genesys Cloud, enhancing the capabilities of contact centers globally. Polly.Help offers innovative tools that boost the efficiency of support agents and enhance customer service operations. Our presence on the Genesys AppFoundry allows Genesys customers easy access to our comprehensive knowledge management platform, enriching their existing systems with guidance and know-how. Cees Zwezerijn, Senior Adviser and Founder at Polly.Help, stated, "Integrating our platform with Genesys Cloud via the AppFoundry provides a straightforward path for enhancing contact center operations. And following a successful deployment, organizations can expand the use of our platform to other departments, effectively transforming it into a centralized knowledge management hub." He added, "This expansion not only streamlines processes but also significantly enhances organizational efficiency by seamlessly integrating essential knowledge into any business system or application, fostering a well-informed, unified workforce." To discover more about how Polly.Help can revolutionize your customer experience, visit our page on the Genesys AppFoundry today! #PollyHelp #GenesysAppFoundry #CustomerExperience #KnowledgeManagement #AI

Afgelopen donderdag stond het leukste zakelijke event in de Klantcontact Branche weer op het programma! OpenVaren.nl bleek wederom een groot succes! De organisatie van Steven Voorn & team was weer top geregeld en dit jaar waren ook de weergoden ons goed gezind. Polly.Help was, zoals ieder jaar, vertegenwoordigt met een eigen boot. En wat was het genieten. Langs deze weg willen we de organisatie en andere sponsoren bedanken voor het mogelijk maken van dit mooie event! Daarnaast een extra dank aan onze gasten Ligaya Gasataya, Dylan Lensen, Anja Buitenman, Wouter de Vries, Jaap Breur, Evita Haakmat, Patricia Schra, Jiska Ros, Melinda Pijnacker-Verkaar & Marc klein Breteler! We hebben genoten van jullie aanwezigheid.

Polly.Help offers a dynamic knowledge management platform structured into three subscription tiers—Essential, Advanced, and Premium—each meticulously designed to cater to the diverse needs and stages of organizational growth: 𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Ideal for organizations taking their initial steps in structured knowledge management. This tier equips you with all the necessary tools to efficiently create, maintain, analyze, and integrate a knowledge base. 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Builds upon the Essential offering by incorporating dialogue support, AI-enhanced authoring, suggestions, and answers, along with SSO and SCIM support for enhanced user management and personalized knowledge portals. 𝗣𝗿𝗲𝗺𝗶𝘂𝗺 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Provides the most extensive set of features for high-demand environments, including detailed knowledge domains that capture intricate relationships between source documents and knowledge items, robust content approval workflows, task service levels for complex operations, and advanced security protocols. Our platform guarantees that every user, from front-line agents to top executives, has access to precise, up-to-date, and contextually relevant information. This not only streamlines decision-making processes but also boosts productivity and customer satisfaction throughout your organization. Explore how Polly.Help can transform your knowledge management approach. Visit our platforms page today for more information! 🌐✨ 👉 https://lnkd.in/gP22SuF5 #PollyHelp #KnowledgeManagement #Efficiency #CustomerSatisfaction

Our platform is designed to empower organizations by centralizing and optimizing their informational assets. 🚀📚 With our sophisticated knowledge management solutions, businesses can harness the full potential of their internal knowledge, ensuring that every team member has immediate access to the essential information they need to excel. Our tools help streamline decision-making processes and improve operational efficiency across the board. 🌟💼 By integrating cutting-edge technology into everyday workflows, we're not just managing knowledge; we're transforming it into a powerful catalyst for innovation and growth. Join us as we redefine what it means to be informed in the digital age! 🤖🔗 #PollyHelp #KnowledgeManagement #BusinessIntelligence #Innovation