Transparent

Most GBS leaders didn’t start as leaders. They were accountants, analysts, problem-solvers. Change management wasn’t even on their radar. But today, as Chris Gunning puts it, mastering change is at the heart of every successful GBS technology transformation. But it’s no easy job. GBS leaders face complex structures, global teams, and a relentless wave of new tech. The pressure to stay ahead can be overwhelming. But one thing remains constant: it’s the people. Chris believes that no matter how advanced the tools become, no transformation will succeed without investing in your team. Because at the end of the day, real transformation happens when your people are fully engaged. Curious to learn more? Subscribe to our newsletter (link in comments), where we share more stories from finance leaders. 👇 #GBS #SSC #finane #leadership

Is it just us, or are conversations in the GBS field happening in reverse? Last week, at the Deloitte Shared Services Conference, there was a heavy focus on technology and innovation—how AI, automation, and data can solve all kinds of issues. But while those are exciting possibilities, many organizations are still grappling with more immediate challenges. • How can we talk about adopting new technologies when turnover rates are at 10%? • How can we prioritize data-driven decision-making when core processes are broken or inefficient? • How can we push for innovation when compliance and risk management aren’t fully under control? There’s often a belief that technology will fix these foundational issues. But the truth is, until the fundamentals—people, processes, and compliance—are stable, any talk of tech innovation is premature. Before we dive into tech, we need to ask: Are our processes stable? Are there persistent errors? Is there waste that needs addressing first? What are your thoughts on this? Are we focusing on the right conversations? What are the real questions we should be asking? #DeloitteSSC24 #GBS #SSC #P2P

Another day, another event! 🔥 Today, we’re at Deloitte’s Shared Services Conference, ready to dive into the possibilities and limitations of technology in P2P. Swing by our booth for a chat if you’re curious about what’s working, what’s not, and how to make it smoother. And if the busy day has you feeling a little worn out, we’ve got you covered with free massages, chocolate, or even a raincoat for this rainy weather! Come say hi to Adina Lionte, Oscar Reitsma, David Leonard Eckert, Lourens Van Zyl, and Dick Okhuijsen — no pressure, just great conversations and maybe a little treat to brighten your day. #DeloitteSSC24 #GBS #SSC #P2P

What a night! 🙌 So many insights shared and stories told. A big thank you to our incredible speakers Chris Gunning, Rob van den Wijngaard, Oscar Reitsma, our host Adina Lionte, and all the guests who joined us last night. Your energy and engagement made it unforgettable. We can’t wait to see you at our next events.

👏 One. 👏 Day. 👏 Left. Until our event kicks off! https://bit.ly/47rNFvZ Haven’t heard about this yet? We’re bringing together GBS and finance leaders for an insightful session on building high-performing GBS teams. What to expect: 👉 Chris Gunning will pack two decades of GBS change management expertise into one powerful session. 👉 Rob van den Wijngaard will show how to truly leverage data in GBS for better decision-making. 👉 Oscar Reitsma will cut through the noise, exposing which P2P tools are truly effective—and which are causing mistakes. You can still register, but do so now—we only have a few spots left! 📍 When: October 8, 17:00 📍 Where: Amstelveen, The Netherlands Learn more and register here: https://bit.ly/47rNFvZ Your event host, Adina Lionte #DeloitteSSC24 #GBS #SSC #P2P

👉 https://bit.ly/47rNFvZ When choosing the right technology in GBS, it’s tempting to go for what fits your needs best—but what about your vendors, employees, and other stakeholders? We’ve seen companies make smart and not-so-smart technology decisions in purchase-to-pay and learned a lot about their limitations. At our upcoming event, Oscar Reitsma will discuss these lessons and answer questions like: ✅  How do you choose technologies that truly work for GBS? ✅  How can you ensure your tech investments deliver real results? ✅  Which technologies drive meaningful change, and which fall short? ✅  What’s the future potential of RPA, process mining, and AI beyond their current limitations? 📅 When: October 8, 17:00 📍 Where: Amstelveen, The Netherlands Don’t miss out! Learn more about what’s coming and secure your spot. https://bit.ly/47rNFvZ #DeloitteSSC24 #GBS #SSC #P2P

👉 https://bit.ly/47rNFvZ When it comes to technology, we often focus on the tools but overlook the bigger challenge—fitting them into complex organizations, says Rob. At our event, Rob van den Wijngaard will explain how to use data to navigate these complexities and drive real, impactful change. Rob has spent his career helping organizations turn data into results. His Clover Leaf Framework provides GBS leaders with a clear roadmap for making data work for them. Rob will answer key questions, including: ✅ How can you use your data to drive real improvements, fast? ✅ How do you build a team that makes smart, data-led decisions? ✅ Which data should you focus on to ensure success? ✅ How can you use data to transform not just processes, but people and culture? 📅 When: October 8, 17:00 📍 Where: Amstelveen, The Netherlands Don’t miss out! Learn more about what’s coming and secure your spot. https://bit.ly/47rNFvZ #DeloitteSSC24 #GBS #SSC #P2P

Our event is just around the corner, but there’s still time to join! https://bit.ly/47rNFvZ What to expect from keynote speaker Chris Gunning: With over 20 years of hands-on leadership in shared service center transformation, Chris has seen it all. He is a trusted expert in finance transformation and global business services, known for his visionary approach and real-world insights. On 8 October, Chris will tackle the key questions every GBS leader is asking: ✅ How do you engage all teams in transformation efforts? ✅ What’s the best way to drive innovation throughout the organization? ✅ How do you foster collaboration, embrace continuous improvement, and ensure tech-driven changes lead to lasting success? Not attending Deloitte’s conference? No worries—join us anyway! 📅 When: October 8, 17:00 📍 Where: Amstelveen, The Netherlands Seats are filling up fast—don’t miss your chance to be part of this insightful conversation! 👉 Learn more and sign up: https://bit.ly/47rNFvZ #DeloitteSSC24 #GBS #SSC #P2P

Today, at the ABSL Latvia Summit, our Business Director, Oscar Reitsma, brought fresh insights into the realities of technology in shared services. RPA, process mining, and AI are evolving rapidly, but the question remains: are we truly ready to embrace them? It depends. Automation can optimize processes and eliminate repetitive tasks, but without a strong foundation, more tech will only magnify existing flaws. The groundwork needs to be solid: clean data, clear processes, teams working together, and ensuring the tools support your goals. Big thanks to ABSL Latvia for the invitation to share and learn. #GBS #Automation #DataQuality #P2P

With so many new technologies creating buzz each year, how do you find the ones that truly work for GBS? How can you be sure your tech choices are driving real results? And which solutions deliver meaningful change—and which quietly fall short? At Transparent, we’ve been helping to answer these questions for our clients in GBS centers for many years. We’ve gathered loads of data and insights, and we’ll be sharing them at our event on October 8. Well, Oscar will. 🎤 Meet our third speaker, Oscar Reitsma. For the past 15 years, Oscar has been working with financial shared service centers worldwide to understand what truly drives efficiency and effectiveness in purchase-to-pay operations—and the role that both technology and people play. At our event, Oscar will dive into RPA, process mining, and AI, discussing the applications of each, their benefits, where they fall short, and dreaming a little—what could be possible with these technologies in the future, beyond current limitations. Not attending Deloitte’s conference? No worries—join us anyway! 📍 When: October 8, 17:00 📍 Where: Amstelveen Spaces are limited—don’t miss out! 👉 Learn more about the event: https://bit.ly/47rNFvZ #DeloitteSSC24 #GBS #SSC #P2P