Senior Account Manager

We’re the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, SGS&Co. Our focus is on upstream strategic brand design & development, VBLs, creation of brand worlds for execution across all consumer touchpoints including packaging, shopper, POS, digital, omni, etc . We also provide quick turnaround adaptive design and production support services & to our client’s internal design, artwork & production studio.

We are currently seeking a Senior Account Manager to join our Client Services team. Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

As Senior Account Manager with ambition to step up to Account Director, you'll know how to help our clients shine. You'll think on your feet, in a fast-moving environment, with excellent decision-making skills, understand the client’s business, brand and personal needs and translate them into quality, actionable briefs. You'll be the go-to for what good looks like in client service, mentoring others in project and financial management. You will independently be leading the account team on a day to day basis.

This is a hybrid working role, and we are happy for the successful candidate to be based at our Amsterdam office at the heart of Amsterdam.

In this role you will independently:

• Grow revenue by selling across Marks’ capabilities; take responsibility for monthly revenue targets and cascade down weekly targets to Account Managers

• Structure and lead productive client conversations at all levels, moving things forwards

• Build your brand, design and business knowledge to add value to client briefs, presentations and workshop. Using my brand, marketing and strategic design knowledge to add richness to client discussions, presentations and giving insight to briefs

• Demonstrate excellence by example and ensuring excellence across my direct reports, tackling problems as they arise across:

• Our work: independently receive & accurately interpret client briefs, draft creative briefs for the Studio, project plans and timely delivery, cost proposals, contact and status reports, project trackers

• Our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures, chasing payment

• Partner with Design and Resource Management ensuring we effectively manage resource

You will have:

• 6-8 years experience within a Brand or Design/Packaging agency, in Client Service roles and ideally FMCG brands

• Commercial acumen, drive & revenue focus

• Understanding of artwork, print, manufacturing processes

• Strong brand development, life-cycle and strategic design process knowledge

• Excellent presentation skills

• Clear understanding of design value

• Workflow management across a team

• Knowledge of wider financial processes and compliance

• Emerging coaching, mentoring & influencing & people management skills

• A degree or equivalent, in Marketing, Advertising, Design or related field

• An understanding of brand management, life-cycle and strategic design process

• The ability to manage difficult conversations, keeping people focused on resolutions

• The ability to present with confidence

• Excellent project management skills

• Be a ninja with MS Office (Word, PowerPoint, Excel) and Keynote and unphased by quickly learning & becoming a guru in our internal bespoke financial management systems.

So, what can we offer you?

• Agency growth - which means opportunities for our people to grow too
• Diversification of our offering - in turn offering you opportunity to expand your portfolio even further (we’re not just about pack - although we are awesome at that)
• Opportunity to work with a household name global FMCG client base
• The opportunity to work across multiple global brands, projects and touchpoints
• Work with a hugely talented and dedicated team of global industry experts who will mentor you and support your growth
• Location agnostic hybrid working
• A truly great culture that supports and nurtures great talent

What else? Well, you will enjoy an excellent base salary, along with the other benefits of working for Marks, which includes:

• Competitive salary+ 8% Holiday
• 25 Days of holiday per annum - plus statutory days + additional 'Me Day'
• Buy more holiday Scheme- Buy up to 10 days additional per year
• Work-travel costs reimbursed
• Company laptop
• Life insurance
• Employer Pension contributor
• Employee referral program
• Light meeting Fridays
• Flexible summer hours
• Company drinks and events
• Flexible working, we are a creative bunch of people, so you have the freedom to manage your own time

And of course, it goes without saying that we are committed to Diversity, Inclusion and Belonging, therefore welcome and encourage applications from all. Marks prides itself on a truly inclusive culture at all levels that respects different opinions and points of view, providing everyone with the opportunity to experience connection and sense of belonging.

Additional info + Timeline:

Hybrid work arrangement

Marks Amsterdam offices at 598-600 Herengracht, Amsterdam, 1017 CJ

Starting date : ASAP

www.makemarks.com