TEAM LEADER CUSTOMER SERVICES

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

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Team Leader Customer Services

(m/f/d)

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Place: Venlo

Type: Fulltime, Hybrid

The role

As Team Leader Customer Services you provide visionary leadership, guidance and direction to the Customer Services team to ensure exceptional performance and customer satisfaction

You will make an impact in the following way

• Establish clear and achievable goals and performance expectations for team members, fostering a culture of accountability and excellence
• Evaluate standard processes regularly and spearhead organizational improvements aimed at enhancing efficiency, delivery performance, cost optimization, and overall customer satisfaction
• Foster seamless collaboration with Credit Control, Material Management, Warehouse and Distribution, Demand Management, Sales, and other relevant departments to streamline operations and addresscustomer needs effectively
• Cultivate and nurture productive relationships with Solution and Channel sales teams, Customer Innovation Center, and other internal and external stakeholders to drive alignment and achieve sharedobjectives
• Develop and maintain an in-depth understanding of sales and marketing strategies, goals, programs, and market conditions to inform decision-making and strategy development
• Effectively manage time and resources to ensure the achievement of departmental KPIs, including On-Time Delivery (OTD) and responsiveness to customer requests
• Prepare comprehensive reports on KPIs and Business Performance for Order Fulfilment Leadership, taking ownership of critical metrics such as OTD, escalation processes, past due orders, and creation ofPOVs (monthly/quarterly
  
  

This is you

Education - Academic degree Business Administration or comparable background and experience

Experience - Proven track record in customer service/sales roles, including successful team management, comprehensive system knowledge, and operational proficiency within Sales/Customer Service environments, coupled with a strong grasp of order processing, logistics, and supply chain operations

Tools - SAP, BPCS and Salesforce knowledge preferable, high affinity for technical programs (e.g. Excel,Business Intelligence tools, QlikSense)

Personality - Analyzes processes adeptly, transforming complex data into clear reports, committed to meeting customer expectations by delivering precise and timely information, provides essential information for effective decision-making, fostering a positive team environment

Willingness to travel - 25% within Europe

Language proficiency - Fluency in the English language. Dutch language skills are preferred

Let’s Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.