Atender Group

An amazing #CXFiles chat this week with Andreas Helland where we discuss the Atender Group and its ability to deliver #CX for Nordic consumers from #Spain! Matt Kendall Simon Danczuk Joel Walker Anne Bibb Dr. Hui Wu-Curtis Cheryl Paarwater Rod Jones David Neale Yanique Grant Mauricio A. Velasquez Andrew Wrobel Wiktor Doktór Traci Freeman (she / her) Mark Angus Steve Weston David Rumble Lian Rowlands Chris Courneya Leo Lopez Jon Yarlett Ninoshka Maria Linde Kirk Laughlin Chris Gillen Marianne Rutz Marko Torovic Ahmed Refky Alex Mead Melissa O'Brien Jim Farnsworth Lou Lanava Isobel Rogers LEGAL Philippe Alistair Niederer Marianne Withers Paula Kennedy Garcia Nadia Pace Stephanie Todd Sharon Melamed

Offices in Málaga, Bergen and Dhaka... Now we are also in the Metaverse 😎 Katmai

❤️ Sharing is caring - Scaling Company Culture ❤️ 🤨 How do you maintain company culture and employee satisfaction when scaling your company? Building culture is "easy" when you are a small team, but it becomes significantly more difficult when your company scales. So...... how do you do it? 🧠 The honest answer... There are "a million things" you need to get right, but one very important aspect is what type of leadership culture you create. Set clear expectations, create similar practices across all teams and repeat the messaging.... constantly.... ⭐ Here is how we have done it: - We set standards and expectations of what it means to be a manager in our company (as you will find in the attached presentation) - Everyone who becomes a manager is coached on the framework and uses it as a basis for their leadership - We present the framework to everyone who joins us as part of the onboarding process. We are very clear on what they can expect from their leader. But the most powerful thing ➡ We tell them to hold us accountable to our word We believe in sharing - feel free to use! Atender Group #peoplemanagement #companyculture #growth

🌟 Change how you procure outsourcing/nearshoring services 🌟 Companies in our industry are surprisingly similar at first glance... 🔍 But trust me.... The differences are massive. And here's the insight ➡ By changing how you procure these services you can significantly increase your likelihood of success. 🧠 Start your procurement process by asking some fundamental questions: 1. "How do you ensure high employee satisfaction?" 2. "How do we make your team passionate advocates for our brand and our company?" 3. "How do we create trust between us as partners?" Starting in that end will give you incredible insight into which potential partner will be a cultural fit with your organization ➡ a key factor in predicting success! ✅ Feel free to book a consultation if you want more input on your outsourcing/nearshoring procurement process: https://lnkd.in/dUrmJU7z #outsourcing #nearshoring Atender Group

Messing this up is the main reason for failed outsourcing projects (in my humble opinion). The natural follow up question is “how do you create high performance teams?” Well… I’ll provide an insight from 4,5 years at Atender Group. The highest performing teams correlate perfectly with the teams that have the highest employee satisfaction 💡🧐

Curious about who we are and what we believe in? Our goal is to change how the outsourcing industry operates. Knowing what's important to us is part of that journey.. #atender #trustbasedleadership #outsourcing

Having new customers come and visit us is always a joy! Thank you Elise Friberg Dahle and Cathrine Tøsse for showing our team the ropes. We look forward to an amazing partnership 😊