Touch Call Recording - Smart Compliance

How ISO 14001 Environmental Management certification can foster trust with customers and partners At Touch, we have been strongly aware of our environmental principles from the start. That’s why our global geo-redundant data centres are 100% powered by hydroelectricity and we are committed to working with partners that hold similar principles. Our retained ISO 14001 Environmental Management certification continues to assure our customers, employees, partners, and providers that we are just as committed to sustainability and the environment as they are: https://lnkd.in/evNQbm-r #ISO14001 #EnvironmentalManagement #Sustainability #callrecording

Why ISO 9001 Quality Management certification is so important to Touch and our customers. Touch recently retained its ISO 9001 Quality Management certification, which assures our customers of our commitment to the upmost quality in terms of customer experience, business processes, and the quality of the services and products we offer. Find out the multiple business benefits that ISO 9001 certification brings, and why that, in turn, offers optimal benefits to you — our customers: https://lnkd.in/eBN49FyC #qualitymanagement #ISO9001 #callrecording

The top 5 business benefits of ISO 27001 Information Security Management certification. ISO 27001 Information Security Management certification offers multiple benefits, not just from a security perspective, but also from an information management process efficiency standpoint. Here, we outline the top 5 business benefits of ISO 27001 Information Security Management certification: https://lnkd.in/eikU6ruk #ISO27001 #InformationSecurityManagement #datasecurity #personaldata

Mobile Voice Recording is now available to millions of financial services professionals in the UK. Touch has agreed partnerships with UK MNOs that will significantly expand the market for its compliance recording and service assurance platform. It’s another milestone in the Nordic compliance recording leader’s growth. It brings tamper-proof, secure, compliant mobile call recording – and for more than 50 communications channels - to the UK’s financial services industry: https://lnkd.in/eVg3Z27A

Touch acquires Saven AB — an expert in call recording solutions from Sweden — and strengthens its position as the market leader for compliance recording services in the Nordics. Read more ⬇️ #TouchCallRecording #SavenAB #callrecording #marketleader #compliancerecordingservices #mobilecallrecording https://lnkd.in/e2pMzvAS

Why ISO certification can boost your productivity and reputation -  Touch has, once again, gained renewed ISO certification from the independent auditor, Kiwa, for the following: ISO 27001, ISO 14001, and ISO 9001. Find out what that means ⬇️ #isocertification #callrecording #mobilecallrecording #compliance #datasecurity #quality #security #sustainability https://lnkd.in/eaJZX-VK

Choosing the right compliance recording service can be a daunting task, but it’s become a strategic imperative. The rise of MS Teams and demand from customers and employees for multi-channel communication means that organisations must make the right choice. Touch explains some of the most important considerations – in the context of maintaining data sovereignty and security. #callrecording #compliance #mobilecallrecording #MSTeams #dataprivacy #security https://lnkd.in/eqdvpYqe

Does the use of WhatsApp as a communication tool add compliance risks? WhatsApp has become increasingly used by financial institutions as a tool for communicating with customers. As a result, it’s also subject to the same compliance regulations as traditional enterprise-based communication systems – like Microsoft Team, mobile phones and PBX.  However, there are possible compliance risks when using WhatsApp. Touch has the expertise and experience to provide as robust a solution as possible. https://lnkd.in/d_3Pk2pG #callrecording #compliance #compliancerisk #TouchCallRecording #whatsapp

Why a comprehensive compliance policy is essential In February, 16 financial services firms in the U.S. were fined a total of $81 million because advisors were using unapproved communications channels, known as off-channel, for business conversations. It meant that they breached compliance regulations and left gaps in the audit process as calls were not recorded. The same stringent approach applies in Europe, under MiFID II. That’s why it’s essential to put in place a comprehensive company-wide compliance policy that is reviewed regularly. Read on to learn more in our latest update. https://lnkd.in/eR4dAP6q #callrecording #compliance #TouchCallRecording #managedservice

Customer-managed keystores ensure the utmost levels of security for organisations, allowing them to retain ultimate control over their data. Data security is paramount, particularly for call recording programmes for compliance purposes. Encryption is key, but then the question becomes: “Who has access to the key?” Touch Call Recording Service offers a choice of key management options for our customers, including customer-managed keystores, which means that our customers retain ultimate control over access to their data for compliance or security policy purposes. To find out more about keystores, what they are, how they work, and how to apply best practices, read our latest blog: https://lnkd.in/ew_vTEK7 #gdprcompliance #mobilecallrecording #callrecording #mifidii #analytics #touchcallrecording #compliance #keystores #customermanagedkeystores #datasecurity #encryption