Hospitality Habits - Coaching & Mentoring

🚀 Exciting News for Auckland Hospitality Managers! 🚀 I'm thrilled to announce the launch of our 20-hour / 8-session Management Course designed specifically for hospitality leaders and managers in Auckland! We have been endorsed by Regional Business Partners and with their funding, the cost can be reduced from $2000 to $500 per person! Topics We’ll Cover: 💼 Increased Profitability: Learn budgeting, forecasting, and cost management to drive profitability and boost financial success. 👥 Stronger Teams: Develop leadership skills that empower you to build and lead motivated, high-performing teams. 📊 Optimized Operations: Streamline resource management to enhance efficiency and productivity across your venue. 🌟 Exceptional Guest Experiences: Master the art of creating memorable experiences that foster loyalty and set your business apart. Don't miss this opportunity to elevate your team's skills and your business! #Hospitality #Management #Leadership #Training #Upskill #Auckland #HospitalityLeaders #BusinessGrowth #RBP

Tickets available now! The Hospitality NZ conference and tradeshow #HNZ24 returns bigger and better than ever. We have an exciting line-up of speakers, our biggest ever trade show, and captivating break-out sessions, gathering around the theme “Becoming the Industry of Choice”. Here’s what we can look forward to on day one: The Future of Work, with renowned futurist and global future work expert, Dr. Ben Hamer Wellbeing of the Hospitality & Accommodation Industry, with esteemed chef and mental health advocate, Tim Read Economic Outlook and Overview of the Hospitality and Accommodation Industry, with expert economist, Shamubeel Eaqub Panel Discussion: Trends Shaping the Hospitality & Accommodation Industry, with Shane Vuletich (Fresh Info), Loren Aberhart (ChristchurchNZ), Bert Haines (Future Hospitality Group), and Les Morgan (Sudima). Navigating New Horizons: Immigration Updates and Policy Insights, with Sam Ingham (Malcolm Pacific) and Sue Duncan (Working In). Grab some kai in the trade exhibition, wander the stands, then re-join us for a productive afternoon of your choosing: Discussion: Enhancing Customer Experience Through AI Session, with Nyssa Waters & David McDonald (Being AI) Industry Discussion: Sustainable Practices in Hospitality & Accommodation Session, with Clinton Farley (The Hotel Britomart) Healthy Hospo Session : Communication: Conversations for Connection and Growth, with Josh Fankhauser & Lori Bahr (Healthy Hospo) Break-out sessions: Marketing Strategies for the Modern Consumer/Traveller Session, with Alex Dykman & Nicki Press (Maverick Digital) Creating Memorable Experiences, with Travis Field (Fantail & Turtle) Staff Training and Retention: Creating a Positive Work Culture Session, with Benedikt Bouillon (Habit Coaching & Consulting) Also remember to check out our trade show, and join us for celebrations at our Awards for Excellence! Get your tickets now July 30 & 31 2024  |  Te Pae Convention Centre, Christchurch https://lnkd.in/dc-cTEPp

Join us at the HNZ24 Conference, "Becoming the Industry of Choice," for two exciting days of insights, networking, and innovation in New Zealand's hospitality industry. Featuring keynotes from industry leaders, interactive workshops, and panel discussions on the latest trends and challenges, this is your chance to shape the future of hospitality. Connect with peers, gain valuable knowledge, and be inspired to lead your business to new heights. Don't miss out on this transformative event! Secure your tickets now at https://lnkd.in/dc-cTEPp #HNZ24 #Hospitality #Accommodation #IndustryOfChoice #CustomerExperience #BusinessResilience #SocialMedia #IndustryTrends

Such a great session this morning with the Restaurant Association of New Zealand. I asked business owners and leaders the question how they feel about their business at the moment... Check out the responses below, no surprise really! So we talked about ways out of the current challenges. As part of this we covered: - Priority setting: Tools that help to identify the actions that make a real difference - Cost Reviews: How to control your wage cost, COGS and other fixed costs - Revenue Generation: Identifying sales opportunities that are a service to your guests - Existing Resources: Using existing assets / talent in your team / unused spaces to create more opportunities Please reach out if you want to have a chat about this. My first call is always free and having a sounding board is sometimes all you need.

A devastating blow to New Zealand’s customer facing industries! I cited the current market conditions last week when talking about upselling in hospitality. Seeing one of the greats if not THE GREAT New Zealand retail store to shut their doors is heartbreaking and a strong warning to all those other businesses: hospitality, retail and otherwise customer/guest facing. You need to take charge of your operation now, make the necessary adjustments, control your costs, work on sales… Let me know if you need a hand. Happy to jump on a call. No charge, just want you to make it through the storm!

With the economy in the dumps, discretionary spend is down significantly and hotels and restaurants suffer the most from this. Which means that every table and guest just becomes that much more important. Taking an hour out of your day to discuss upselling with your team might pay back in speights!! My workshop at Casita Miro on Waiheke today did exactly that. A team that’s now motivated to get that one extra glass of wine, dessert or take-away olive oil sold… Get in touch if you want your team to feel the same way!

Event Alert! 24th May, Waiheke Island. I'm hosting a workshop on the Art of Upselling. With the current economical pressures most hospitality venues find themselves with less guests, tables and bednights. My workshop gives an insight on how to make each guest count and explains why selling really is a service to your guests. If you are on Waiheke, register now: