Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

What’s next in Customer Experience? At Genesys, we’re always looking ahead to the future of CX, and our leadership team has some exciting predictions for 2025 and beyond. 🔮 From AI-powered transformation to virtual agents, check out our blog to read our executives' full predictions and how they will transform customer interactions. ➡️ https://gsys.cx/40UF3fN

We had the opportunity to chat with Amy S., Customer Service Division Manager at the City of Clearwater, to learn why the city chose #GenesysCloud as its contact center solution and about the transformation it has seen since. Determined to improve morale and set employees up for success, the migration to Genesys Cloud brought enhanced performance and efficiency to the city's contact center. The results speak for themselves: ☎️ 108% improvement in call answer rate in first two weeks ⚡ 82% faster ASA compared to neighboring utility providers 🧑💻 from 40% to zero in staff turnover rate Read the full story to learn more: https://gsys.cx/4jzaAer

🎉Nos enorgullece anunciar que Genesys ha sido incluida en la lista Cloud 100 de CRN para 2025, un reconocimiento a nuestro impacto en la innovación de tecnologías en la nube y experiencia del cliente impulsada por IA. A través de nuestra plataforma Genesys Cloud, ayudamos a las organizaciones a escalar operaciones con personalización, eficiencia y empatía, posicionándonos como socios estratégicos en su transformación digital. 🌐Descubra más sobre cómo lideramos este cambio: https://gsys.cx/42qV9yM

Customer experience futurist Blake Morgan reminds us: Don't get so caught up in metrics that you forget the human experience. This is why change management is CRUCIAL as new #AI technology is brought into the contact center. Watch the full #LevelUpCXLive show for a cheat sheet to creating loyalty in a loyalty-resistant world. 🚀 https://lnkd.in/eeitt23D #CX

At AAA Washington, the shift from legacy systems to integrated solutions is not just about technology—it's about transforming #CX for the better. Discover how AAA Washington is harnessing the power of CX Cloud from Genesys and Salesforce to drive operational efficiency, reduce costs, and deliver superior customer experiences. In this webinar, you'll hear from our amazing speakers: 🔸 Naila Mendenhall, IT Program Manager at AAA Washington 🔸 Mason Miller Nelson, Service Engagement Specialist at Salesforce Watch the webinar now and dive into their insights on unifying the contact center and CRM for better customer experiences: https://gsys.cx/3WDgPUE

💪 Simplifique las actividades con IA para mantener a su equipo comprometido. Con Genesys WEM asistido por inteligencia artificial, puede aumentar la productividad y el compromiso de sus colaboradores, al mismo tiempo que mejora la experiencia del cliente. Con herramientas poderosas como coaching en tiempo real, gamificación y análisis de voz y texto, su equipo estará más capacitado y preparado para ofrecer resultados excepcionales. 💡 Transforme su gestión de fuerza de trabajo y descubra cómo la IA puede ser la clave para el éxito de su negocio! 👉 Descubra más aquí: https://gsys.cx/422uDvd

💪 Simplifique as atividades com IA para manter sua equipe engajada! Com o Genesys WEM assistido por inteligência artificial, você pode aumentar a produtividade e o engajamento de seus colaboradores, ao mesmo tempo em que melhora a experiência do cliente. Com ferramentas poderosas como coaching em tempo real, gamificação e análise de voz e texto, sua equipe estará mais capacitada e preparada para oferecer resultados excepcionais. 💡 Transforme sua gestão de força de trabalho e descubra como a IA pode ser a chave para o sucesso do seu negócio! 👉 Descubra mais aqui: https://gsys.cx/3Po9t3i

🔍 Conozca el CX Cloud de Genesys y Salesforce. Optimice la eficiencia operativa y personalice la experiencia de los clientes con la mejor IA y el mejor CRM, mientras aumenta la productividad de los empleados. No se quede atrás. Descubra cómo esta asociación estratégica puede ser su ventaja competitiva. 👉 Conozca más aquí: https://gsys.cx/3WwJBX7

🔍 Conheça o CX Cloud da Genesys e da Salesforce. Otimize a eficiência operacional, e personalize a experiência dos clientes com a melhor IA, e o melhor CRM enquanto aumenta a produtividade dos colaboradores. 🌟 Não fique para trás. Descubra como essa parceria estratégica pode ser sua vantagem competitiva. 👉 Saiba mais aqui: https://gsys.cx/4h5RavV