iCXeed

We’re excited with the success of our second episode in our CXploring GenAI webinar series! If you missed it, no worries—you can watch the recording here: https://bit.ly/3BXz13Y Join us for the grand finale on November 13, 2024, where the synergy between AI and human expertise truly comes to life! 🚀 In this final session, Humans Pilot CX with AI, we will cover: - Equipping CX Experts with AI Insights - Seamless Hand-Off from AI to Human - Optimising the AI to Support Human Delivered CX 👉 Register Now and secure your spot in this transformative webinar! https://hubs.la/Q02VYnHl0 iCXeed CX AI powered by Amazon Web Services (AWS) #iCXeed #businessprocessinnovation #genAI #automation #analytics #AmazonConnect #AWS #SelectTierPartner #AmazonConnectDelivery #AmazonBedrock

🎉 We're thrilled to celebrate Melrose Mejidana, front end developer, and Em Catanes, QA engineer. They are the winners of our 2023 Founders Innovation Award and earned an unforgettable trip to Singapore with their families and friends as result! 🎉 They earned this reward through an innovation project that optimised our recruitment process by leveraging AI. Reflecting on their journey, they shared, "This project challenged us to think differently, and we're proud to see the positive impact it's had on our team. The trip was just icing on the cake!" Congratulations, Mel and Em, on expanding your knowledge and driving innovation for our business! You are an inspiration to future innovation awardees. 💪🎉 #iCXeed #businessprocessinnovation #leadbyexample #daretodream #strivetomakeanimpact #unleashyourpotential #thinkindependently #innovatetogether #cognitiveexperts

What is the difference between a foundation model and a large language model? What is RAG? And how do safety guardrails get established within prompt engineering practices? Feeling overwhelmed by all this AI jargon? Here’s a quick guide on some of the terms referenced above. Cut through the noise—embrace AI innovations with iCXeed. Visit us at www.iCXeed.ai #iCXeed #businessprocessinnovation #cognitiveexperts #AI #genAI #automation #analytics

At iCXeed, our DNA drives our success, and MJ Mandayo exemplifies #kulit – the focus and persistence that gets things done for our clients. MJ doesn't stop until she finds the right solutions, ensuring we punch through obstacles on behalf of our clients. MJ's deep understanding of her clients allows her to identify key pain points and address them head-on by keeping the conversation going until she uncovers an agreed way forward. It is our cheerful persistence in driving action that is one example of how our DNA helps drive business process innovation. We identify actionable solutions, one question at a time. 💪Thank you for being an example of the incredible kulit spirit that drives client success at iCXeed! 🌟👏 #iCXeed #businessprocessinnovation #leadbyexample #daretodream #strivetomakeanimpact #unleashyourpotential #thinkindependently #innovatetogether #cognitiveexperts

🌟 Meet iRis, our GenAI concierge expert! 🌟 Created by the innovative minds at iCXeed, iRis is your go-to for everything customer experience. Built by our talented team in the Philippines, iRis is a testament to Filipino ingenuity and excellence. From understanding interaction intent to synthesizing responses from our extensive knowledge base, iRis showcases the cutting-edge potential of Generative AI. 💡✨ Imagine an AI bot integrated into your website, assisting customers with efficiency and empathy. That's the future of customer service, and it's here now! With iRis, we embody #talino, demonstrating our cognitive agility to stay ahead in the tech revolution. Join us on this exciting journey and discover how iRis can revolutionize your CX strategy. 🌐🤖 🚀 Explore more at https://iCXeed.ai 🚀 #iCXeed #businessprocessinnovation #innovatetogether #genAI #automation #analytics #AmazonConnect #AWS #SelectTierPartner #AmazonConnectDelivery

🚀 Staying connected with your customers should not be on your schedule. In today’s world, your customers want the convenience to choose when to engage—on their terms, whenever and wherever they want. That’s the power of asynchronous messaging, putting convenience and efficiency into their hands. 📱✨ It gives flexibility to customers to respond on their timetable without losing the context and history of prior communications. 🌐 Want to learn more about asynchronous messaging? Click here to learn more:https://lnkd.in/gzY-v3sW #iCXeed #businessprocessinnovation #genAI #automation #analytics #asynchronous #messagingchannels

Is your business ready for the holiday rush? In this blog, we discover how iCXeed helped a client conquer peak season challenges. Faced with fragmented systems, overwhelming volume surges, and team burnout, we stepped in to streamline their operations. By unifying their contact center under Amazon Connect and implementing AI-powered self-service, we slashed costs by 40% and boosted customer satisfaction by 25%. Our expert training ensured the team was ready to handle the busiest period with ease. Want to know how we did it? Click the link to read the full story now! https://bit.ly/3yP5gB4 We can help you support your holiday volumes reducing friction for your peak season too! 🎅🎄 #iCXeed #businessprocessinnovation #cognitiveexperts #genAI #automation #analytics #AmazonConnect #AWS #SelectTierPartner #AmazonConnectDelivery

🎄 The holiday season is a time of joy, but for some businesses, it can be a nightmare of surging customer volumes, high wait times, and frustration. iCXeed can help bring back the joy in your holiday season with surge support solutions that drive greater customer self-service and workflow automation, reducing overall workload demands while also helping you scale expert talent to manage any remaining additional volume. Don’t let holiday madness break your stride. Elevate your customer experience, keep your customers delighted, and make this holiday season your best yet. Visit us at www.iCXeed.ai #iCXeed #businessprocessinnovation #cognitiveexperts #genAI #automation #analytics

🎬 Founders Q&A: Inside iCXeed! Curious about the driving force behind iCXeed? In our latest video, our founders share the inspiration that sparked the creation of the company and reveal the unique strategies that set us apart in a crowded market. Discover how business process innovation aligns with the brand values of our clients and how working smarter with analytics, AI, and automation distinguishes us. To learn more about our innovative solutions, visit www.iCXeed.ai. #iCXeed #BusinessProcessInnovation

🚀 Introducing Kenneth Sarte: Showcasing Puso! 💖 Kenneth Sarte, our talented UI/UX expert, embodies the true spirit of #puso at iCXeed. His passion and dedication shine through as he seamlessly juggles tasks across different departments, always bringing a positive attitude and a warm heart. Whether he's enhancing user experiences or collaborating with our team, Ken's commitment to creating impactful and empathic designs that build connections and inspire. 🌟 Join us in celebrating Ken's incredible journey and the puso he brings to every project! #iCXeed #businessprocessinnovation #puso #leadbyexample #daretodream #strivetomakeanimpact #unleashyourpotential #thinkindependently #innovatetogether #cognitiveexperts