RingCentral

We’re excited to unveil our latest AI-powered innovations for RingCX that deliver more seamless, personalized, and high-quality customer experiences. What’s new: 🔸 AI Assist for Agents Real-time, in-call assistance that offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions 🔸 AI Assist for Supervisors Real-time alerts, summaries, and transcripts to quickly assess situations and determine the best intervention strategies 🔸 AI Coaching Insights for Quality Management Automatic and personalized coaching suggestions to address agent knowledge gaps 🔸 Bring Your Own IVA APIs Quick and seamless integration with any IVA Learn more about how these AI capabilities are helping to reshape the CX landscape and driving business success. https://lnkd.in/gY62pnqG

"What sets RingCentral apart is their full suite of services. Most people associate RingCentral with their UCaaS offering. Now they have RingCX, a very strong CCaaS offering, but they also have a very strong CPaaS offering, which is becoming very important in the CCaaS space, as well as their Events offering, which I am really impressed with." - Dave Michels, Lead Analyst at TalkingPointz Watch the full video from CX Today to learn about RingCX's new AI capabilities, including Agent and Supervisor Assist. https://lnkd.in/g-Rj7dMi

🚀 Ready to supercharge your productivity? Join our Customer Care team as they unveil the latest game-changing updates in RingEX! Get an exclusive look at the features that will redefine your workflow and take your efficiency to new heights. You’ll learn about: ▪️ New features in RingEX ▪️ Powerful new capabilities to streamline the way you work ▪️ Use cases to do your best work 🗓️ Reserve your spot today! https://lnkd.in/gTEX2vQs

From elevator phones to fire alarms, keep critical systems compliant and operational 24/7. While traditional Plain Old Telephone Service (POTS) lines have historically been dependable, maintaining these aging technologies is becoming more complex and costly. Businesses need assurance their mission-critical systems will function even if an outage or interruption occurs. RingCentral Next-Generation POTS Replacement seamlessly connects legacy copper lines to the cloud, enabling teams to manage their communications within a single trustworthy platform with over five years of 99.999% uptime. To further enhance reliability, this innovative system includes a robust battery backup, providing up to 48 hours of continuous operation during power failures, ensuring business continuity when it matters most. Discover how you can boost reliability, flexibility, and cost-efficiency with RingCentral Next-Generation #POTS Replacement: https://lnkd.in/gPfryNqP.

Having the right communications in place is crucial for your business’ success. Ready to future-proof your business communication? Swipe through to discover the power of Unified Communications as a Service (UCaaS) and why it's a game-changer for companies of all sizes. https://lnkd.in/gUwXAbuA

Analysts agree: AI is shaping the future of contact centers, and RingCentral is leading the charge. Industry analysts like Sheila McGee-Smith believe RingCentral’s new, AI-driven features are exactly what businesses need to modernize their contact centers. With AI-powered coaching and insights for both agents and supervisors, RingCX empowers customer support teams to deliver fast, seamless, and personalized experiences. See why RingCX’s latest AI innovations are drawing industry experts’ attention and transforming how contact centers operate in the age of AI: https://lnkd.in/gU28zE6a.

The key to Thryv’s successful lead-generation webinars? A switch to RingCentral Events. Thryv, a business management software provider, hosts lead-generation webinars to increase awareness of its all-in-one solution. However, its original event management platform made event planning and execution a challenge, failing to capture valuable audience insights. The Thryv team chose RingCentral Events to optimize its entire webinar process, improving productivity and adding value for attendees. Swipe below to see how RingCentral is helping Thryv’s event marketing strategy thrive: https://lnkd.in/gFvKsQpP.

RingCentral will be at HubSpot INBOUND! Join us at booth 11 during #INBOUND24 to discover how our integrations with HubSpot can revolutionize your sales and marketing efforts. Why RingCentral + HubSpot? ▪️ Streamline workflows: No more toggling between apps 1,200 times a day ▪️ Boost productivity: Access all communication and CRM functions in one place ▪️ Enhance customer experiences: Leverage AI-powered insights for personalized interactions Book a 1:1 meeting at our booth to see how RingCentral Events for HubSpot, RingEX for Hubspot, and RingCX for Hubspot can elevate your business communications and customer engagement. https://lnkd.in/ggyZ7Zzf

💡 Wish you had an extra pair of hands during important calls? Our VP of Product and Industry Marketing, Esther Yoon, swears by the real-time note-taking feature in RingEX. Imagine freeing yourself from the burden of manual note-taking. RingSense AI automatically summarizes and transcribes your phone conversations, capturing key decisions and outlining action items as they happen. It’s like having a personal AI helper that ensures nothing slips through the cracks! Watch her video below to see our real-time note-taking feature in RingEX in action.

"When our county and our constituents needed it most, RingEX performed flawlessly. And now, years later, it continues to perform flawlessly." - Jack Magee, Telecommunications Manager for Delaware County. Find out how RingCentral helped Delaware County increase visibility, improve employee accessibility, and improve its caller experience by 10x using RingEX. https://lnkd.in/gkMFqp9U