hi everyone looking Floor Manager for Call center
We are #hiring..... #floormanager for #callcenter !!!!!!!!!!!! Are you a natural leader with a passion for delivering exceptional customer service? We're on the lookout for a dynamic Floor Manager to join our team and lead our call center operations to new heights! About Us: At ZAKSQUAREBPO, we pride ourselves on providing top-notch customer service and support to our clients. As a leading player in the industry, we strive for excellence in every interaction, and our call center is at the heart of this commitment. Position : Floor Manager Location : ZAKSQUAREBPO ofc#S4,2nd floor,Avalon plaza,Saddar Rawalpindi. Responsibilities: Lead, motivate, and supervise a team of call center agents to ensure maximum productivity and efficiency. Monitor call center performance metrics and implement strategies to achieve and exceed targets. Provide ongoing coaching and training to team members to enhance their skills and performance. Handle escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction. Collaborate with other departments to streamline processes and improve overall service delivery. Maintain a positive and supportive work environment that fosters teamwork and employee engagement. Requirements: Proven experience in a supervisory or managerial role within a call center environment. Strong leadership and communication skills, with the ability to inspire and motivate a team. Excellent problem-solving abilities and the capacity to make sound decisions under pressure. Proficiency in call center software and systems, with a good understanding of call center operations. Flexibility to work in a fast-paced environment with shifting priorities and schedules. A commitment to delivering exceptional customer service and driving continuous improvement. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work culture. Exciting challenges and the chance to make a real impact. If you're ready to take the next step in your career and be part of a dynamic team, we want to hear from you! Apply now with your resume and cover letter outlining why you'd be the perfect fit for the role of Floor Manager at ZAKSQUAREBPO. Share your CV at hrzakrsquarebpo@gmail.com Join us in shaping the future of customer service excellence! 🚀 #Hiring #CallCenterManager #CustomerService #CareerOpportunity