Code Ohana

We are happy to announce our OhanaAI for Salesforce 🚀 OhanaAI is a suite of AI-powered Lightning Web Components (LWCs) designed to revolutionize your Case management process within Salesforce. ▴ Similar Cases: Identifies and displays similar Case records on the record page. ▴ Case Summary: The AI-powered component creates a summary of Case-related Emails and Comments and provides recommended replies with one click! ▴ Knowledge Wizard: Leveraging the power of generative models, Wizard analyzes closed Cases, extracts critical information, and generates structured output. Book Free Demo 👇 ► Click the "Request free demo" button on our company page ► or drop a “+” under this post, and we will contact you! Swipe through these slides to discover how OhanaAI for Salesforce can boost your support team's productivity 🚀 Our OhanaAI is inspired by the challenges and pain points of our partners' support teams, so thanks to Liza Babak, Max Bogdanov, and our entire team for this amazing work! Together, we'll enhance the world of support services! #aiforservice #salesforceai #Salesforce #AI #CRM #ServiceAutomation #ArtificialIntelligence #BusinessGrowth #BusinessTransformation #servicecloud #serviceteam #salesforcedevelopment

Remember working hard for something and not quite reaching it? 😪 Neither do we! 💪 No need to dwell on the negatives—we’re all about celebrating wins 🚀 And last week was a big one: Code Ohana became an official ISV partner, making our Profile To Persona package available for free download on AppExchange ❗ Get it free now on AppExchange 👇 https://lnkd.in/e62_bnj7 So, what is Profile To Persona? Profile To Persona transforms Salesforce user management by shifting from Profile-based security to Permission Set-driven Personas. 💡 Using a smart algorithm, it groups users into Personas based on their permissions and access levels. For example, users with typical Sales rep permissions are automatically grouped into a "Sales Persona" and assigned the right permissions, cutting down on manual work 🔋 Read about the solution on our website 👇 https://lnkd.in/e3-J7zCs #salesforce #appexchange #salesforceadmin #salesforcetraining #salesforcedeveloper

The Salesforce Winter '25 release is rolling out to sandbox and production environments from September through October 2024. This is the perfect time to explore the latest enhancements in user management! Check out our new article for all the details! 👇 #salesforcewinter2025 #salesforceusermanagement #salesforcesecurity

Did you know that 40% of companies worldwide are already harnessing the power of AI? And an impressive 82% are either diving in or exploring how AI can transform their operations. It’s also interesting to note that larger enterprises are twice as likely to embrace AI compared to smaller businesses. So, what’s the big takeaway? 🤔 The most common application of AI right now is in customer service, with 56% of business owners leveraging it for customer interactions. At Code Ohana, we’re on a mission to bring the incredible value of AI to customer service, especially in Salesforce. With our customizable generative AI solution, OhanaAI, we help you deliver personalized support that resonates with your customers using your unique knowledge base and brand voice. Check it out on our website 👉 https://lnkd.in/eY-6zauq The future of business is here, and AI is leading the way. Ready to elevate your digital transformation journey? 🚀 👉 Contact us today to book a demo! Let's unlock the potential of AI together! #ai #customerservice #salesforceai

According to McKinsey, 71% of consumers now expect companies to deliver personalized interactions 💡 But here’s where it gets interesting: 76% feel frustrated when they don’t receive that level of attention. We've all encountered the classic lines like, “Your request is very important to us.” But let’s be honest—does that really make anyone feel heard or valued? 🤔 Customers want to feel seen, understood, and appreciated as individuals, not just another ticket in the queue 🤗 So, what does true personalization look like in customer service? Share your thoughts in the comments below 👇 #customerservice #ai #salesfroceai

Last posts we mentioned the importance of tracking your customer service KPIs. But just knowing the numbers doesn’t automatically lead to better results 🙌 The question then arises: how can you challenge your team to grow and achieve better outcomes ❓ Try our OhanaAI Similar Cases feature for Salesforce Service Cloud 🚀 This feature provides support reps with access to previously resolved cases that are relevant to the new cases they encounter 💭 By drawing on past experiences, representatives can reduce the time spent understanding new issues and apply proven solutions more effectively 💫 💥 Save your team time and help them tackle challenges more efficiently with OhanaAI Similar Cases. Ready to transform your service team? Contact us for a demo 📲 #salesforce #servicecloud #salesforceai #ai

As a Salesforce Service Cloud Consultants, our goal is clear: Deliver exceptional client value. The best way to achieve that? Ensure solutions have a measurable impact on your client’s business through key performance indicators (KPIs): ▪ First Response Time (FRT) – How quickly your team responds to customer inquiries. ▪ Resolution Time (RT) – Average time taken to resolve Cases. ▪ Case Escalation Rate (CER) – Percentage of cases escalated for higher support. ▪ Net Promoter Score (NPS) – Customer loyalty and likelihood to recommend. ▪ First Contact Resolution (FCR) – Cases resolved on the first interaction. ❕ But metrics alone don’t drive success. If you're looking to enhance user productivity or introduce AI, meet OhanaAI—AI-powered Case management for Salesforce. 🤖 OhanaAI improves : ☑ First Response Time & First Contact Resolution with AI-generated email replies using Case data and your Knowledge Base. ☑ Resolution Time by suggesting solutions based on similar past Cases. And more, reducing manual input while maintaining support quality through AI-driven insights 🚀 Ready to transform your service team? Contact us for a demo! #casemanagement #salesforce #salesforceai #crmai #customerservice

As the year winds down, it’s the perfect time to reflect on our progress and set our sights on the future 🍂 This year, we took major steps forward with two exciting new Salesforce products: ▶ OhanaAI: A suite of AI-powered Lightning Web Components, transforming the Case management process within Salesforce. ▶ Profile to Persona: A solution that shifts organizations from a Profile-based security model to Permission Set-driven Personas. These innovations mark our evolution 🚀 What’s next? Continued growth 🔥

🤖 Leveraging Generative AI in Salesforce Effective communication is the key to strong customer relationships, higher satisfaction, and business growth 📈 But with today’s advancements in AI 💡, delivering personalized, efficient customer service has never been easier. Our team set out to harness this power for you with custom AI-powered Case Emails & Comments Summary 🔥 components for Salesforce Service Cloud! This innovative feature streamlines support workflows by giving your team instant access to conversation summaries—exactly when they need them 🙌 Ready to supercharge your support? Swipe up to learn more about OhanaAI! #salesforceAI #servicecloud #LWC

Salesforce is a powerhouse for Customer Relationship Management, especially for Case management 🔧 However, without a solid setup, even the best tools can fall short 👎 If you're seeing these signs 👇 , it’s time to reassess your Case management strategy in Salesforce to avoid missed opportunities for customer satisfaction 🔝 #salesforce #casemanagement #salesforceai #servicecloud #salesforcedevelopment