Infopulse

🤔 How does AI help Telecom providers retain customers?  Exceptional customer experience (CX) is far beyond fancy user interfaces and quick response to customer requests. In Telecom, it also includes exceptional service quality, non-interrupted coverage, and personalization. With AI, telecom companies can now:  🔸 Automate up to 95% of first-line support  🔸 Offer 24/7 omnichannel service  🔸 Predict and prevent technical issues  🔸 Deliver proactive, personalized customer care.  Discover more on how AI can enhance CX in Telecom and meet rising customer expectations 👉 https://bit.ly/3UxFpFf #Telecom #CustomerExperience #AI #VirtualAssistants #DigitalTransformation #CX 

🙌 We’ve just wrapped up a few incredible days at it-sa – Home of IT Security Expo&Congress 2024 in Nürnberg, and we are thrilled to share some highlights. Our team of Christian Jendreczek, Michaela Dank, Oliver Walhöfer and Moe Khalil enjoyed in-depth conversations at our booth with professionals eager to enhance their cybersecurity strategies. With nearly 900 exhibitors from 28 countries and around 400 presentations covering topics like #CloudSecurity, data protection, and critical infrastructure defense, #itsaexpo2024 once again proved itself as the “Home of IT Security.” The event highlighted the importance of international knowledge sharing and collaboration in the field of #cybersecurity.  😌 A special thank you to everyone who visited our booth, contributed to the event’s success, and of course, to the it-sa team for hosting such a professional and forward-thinking event!   #TietoevryCreate #Infopulse #Networking #Innovation 

💙💛 In October, Alexander Kolotinets, Head of Delivery Operations Ukraine at Tietoevry Create, took part in the international event "Rebuilding Ukraine's Transport and Infrastructure Services". The event was organized and hosted by Finland’s government agencies and public organizations. Alexander spoke about the day-to-day life of IT enterprises in Ukraine. He shared perspectives on IT companies’ role in the post-war recovery of Ukraine and demonstrated successful cases from Infopulse, part of Tietoevry Create. We hope that our knowledge and experience will be of use for the swift recovery of Ukraine, and express our gratitude to Liikenne- ja viestintäministeriö - Ministry of Transport and Communications, FI, Elinkeinoelämän keskusliitto EK – Confederation of Finnish Industries, Keskuskauppakamari (Finland Chamber of Commerce), ITS Finland for this important discussion.  #StandWithUkraine

😌 Oliver Walhöfer and Georg Stadlbauer spent three intense and inspiring days at German-speaking SAP User Group (DSAG e.V.) Annual Congress 2024 in Leipzig. With 5,575 participants, the congress brought together experts and visionaries to explore the future of #DigitalTransformation and the challenges ahead to address with #SAPInnovation. Our team was energized by the discussions and networking, sharing and enriching our expertise in hybrid IT infrastructures, #CloudSolutions, #AI, and the essential value of SAP products for enterprise #Digitalization. Event highlights:  🔸 63 topic sessions, 188 lectures, 48 partner presentations, 19 keynote speeches  🔸 175 exhibition partners showcasing the latest digital innovations  🔸 Keynotes from industry leaders, including DSAG, SAP, Miele, and ElringKlinger. A huge thank you to DSAG, SAP, our partners, and all #DSAGJK24 participants who made this event a mine of knowledge, experience-sharing, and networking.  Counting down to the DSAG Annual Congress 2025 in Bremen! 😉

🤔 Traditional Network Operations Centers (NOCs) focus on network health (uptime, latency, bandwidth), but today’s telecom environments demand more. Now, the NOC must also monitor service health, and the performance of applications, cloud services, and virtualized network functions. As telecoms are moving towards more customer-centric and complex service models, the NOC must evolve to remain relevant and effective. It needs to become an integral part of the broader operational ecosystem. In our article, we outline the best practices network providers can adopt to achieve this.  Read the full text here 👉 https://bit.ly/40io5bf

🎉 Happy Birthday, BICS! That’s what we shouted out loud on Sept.19 in 4 Infopulse locations in Kyiv, Lodz, Sofia, and Rio – as our long-term client and partner celebrated 20 years of their business excellence. Our common journey with the leading Belgium-based #communications platform marks 14 years of success, featuring 41 dedicated teams, 300 top telecom experts, and tons of customer stories and achievements. We are excited and happy to be able to contribute to the dynamic #telecommunications business of our partner as well as grow our #telecom expertise! Here’s to our Infopulse-BICS team and hoping to see even more of our teammates on the next BICS anniversary 😊

🔒 Tomorrow is the Day! We are heading to it-sa – Home of IT Security Expo&Congress 2024. We’re ready to meet you at Booth #7-307 at NürnbergMesse, Germany, from Oct. 22-24! Meet Christian Jendreczek, Michaela Dank, Oliver Walhöfer, and Moe Khalil to discuss your #cybersecurity needs. Haven’t registered yet? Book your free ticket now 👉 https://bit.ly/40bqJ2c Let’s secure the future together! 

🙂 Great connections made at the 48th Annual Conference for Bankers in Bratislava! On Oct. 9, we were happy to represent our mother company Tietoevry Create at the event hosted by the Banking Association for Central and Eastern Europe (BACEE). Our AI ambassador Anastasiia Zhdanova took the stage to share her insights on #AI for banking and finance. She emphasized the importance of assessing the real need for AI to ensure genuine results, rather than just following trends. 🙌 For our team was an invaluable chance to connect with #banking leaders from Europe and beyond as we discussed pressing industry challenges and innovative AI solutions. Until next time! #BankingConference #ArtificialIntelligence

🌱 Do you know the major business risks for modern agri-food producers?  Goodvalley, a multi-national food producer, ranks data #security risks on the same level as political instability, corruption, and animal diseases. Security risks are what we can manage. In our latest project for Goodvalley, we implemented a #SOC to secure the company’s hybrid infrastructure proactively. We enabled 24/7 threat monitoring through a cloud #SIEM solution, automated recurrent alert processing, and provided multi-layered security maintenance and consultancy. With #AI and our expert security engineers, the system constantly learns and improves its performance. Explore the project details 👉 https://bit.ly/3Ym6myb

🙌 Infopulse and our mother company, Tietoevry Create, are excited to be a part of German-speaking SAP User Group (DSAG e.V.)-Jahreskongress 2024, where German businesses come together to explore the latest innovations in the SAP ecosystem. 🔹 Date: October 15-17, 2024  🔹 Location: Leipzig, Seehausener Allee, Germany  Our Senior Sales Manager, Oliver Walhöfer together with Georg Stadlbauer, Lead SAP Consultant at Tietoevry Create, will share how Infopulse’s #SAP solutions enhance business operations, enable more intelligent decision-making, and solve various industry-specific challenges through #digitization. We invite you to visit us at #DSAG2024 to explore how we can support your SAP journey 👉 https://bit.ly/4eNh9aA