FCR

Live from the IBTTA Conference in Cleveland, Ohio! 🚗 What an incredible experience it’s been—connecting, learning, and innovating with industry leaders. We’re diving deep into the future of tolling and transportation, and how AI-driven solutions with TTEC are paving the way for smarter, more seamless travel experiences. 🤖   From smarter tolling systems to transformative customer support, it’s all about creating smoother, safer journeys on the road ahead.

Lights, Camera, Action, Revenue! Who says that photography is just about the perfect shot? 📸 When one high-end camera retailer zoomed in on a partnership with TTEC, we helped them realize a 200% increase in revenue. How? By tapping into photography enthusiast communities on social media. By letting TTEC run their fan-focused campaign that turned clicks into cash 💰, they grew their social media following by 347% and then turned those fans into paying customers- lighting fast! ⚡And with geo-targeted ads and promo codes 🎯, sales skyrocketed177% in just two months. 🚀 Want to learn more about how the caped crusaders of CX are at it again? 👉https://lnkd.in/eFCTNvRA #AgilityCX #Innovation #ClientStory  

Do you know why some of the biggest companies in the world are paying attention to the CX crusaders? We can think of a few reasons off the top of our head: ✔️ 48% CSAT improvement ✔️ 39% Reduction in average talk time ✔️ 50% Reduction in training and certification time ✔️ 60% Cost savings Ready to learn more? 👉 https://lnkd.in/gmVHWbgJ #AgilityCX #Innovation #Technology #Strategy

💡 Jacky Ballares, Business Development Representative at TTEC Agility, draws inspiration from transforming complicated customer needs into simple, effective solutions. Based in Manila, Philippines, she thrives on finding ways to connect customer goals with business outcomes. For Jackielou, the true reward comes from taking seemingly difficult challenges and creating seamless experiences for customers. "The key to success is empathy and listening deeply. It’s not just about driving solutions but truly understanding the people behind the need," she says. Through her dedication and careful approach, Jackielou continues to look for ways that simplify complexity while maintaining the human touch that is central to customer support. #Leadership #CustomerFocus #Innovation #AgilityCX

🦸♂️ My Fellow Agilitators: Let's drop the cape for a moment—it's been a tough year, and even superheroes are feeling the pinch. While we can't battle the rising cost of living, we can supercharge your CX strategy to boost your ROI and save the day! 💪 Think less "flying solo" and more "team up with the best"—we’re talking up to 60% cost savings and a whole lot of "better": ✔️Better tech 🔧 ✔️Better global reach 🌍 ✔️Better first call resolution 📞 ✔️Better support 🤝 ✔️Better solutions 💡 The call to action is clear: Agility is a game-changer you can’t afford to miss. 🚀 Learn more and make your move! 👉 https://lnkd.in/gmVHWbgJ Meet our CX Crusaders Michael V. Gagarra Jr., Ebony Price, Damon Zeliff, and Denyeal Nesovski!

This week, Mama Mitigator tackles a tough challenge from TooManyReturns, who's feeling the pinch of costly returns. 💸 Can you really turn returns into revenue? 🤔 Mama Mitigator has the answer, and it might just save the day! 📦 ----- Dear Mama Mitigator, We get returns — a lot of them. It’s the nature of the game, but we spend so much money on returned merchandise every year. What do I do? 🤦♂️📦💸 -TooManyReturns ----- Dear TooManyReturns, 💡You hire a staff that knows how to turn a return into revenue. I know how that sounds, but it can be done. Have you checked out our what’s in store on how to do just that? -Mama Mitigator Tune in as Amy McDonnell and Ericka Heligman share insights on transforming returns into revenue in the latest episode of "What's in Store"! 👉 https://lnkd.in/ga2DgJdt #AgilityCX #MamaKnowsBest #MamaMitigator #Innovation

Ready for #IBTTA2024? Before you pack your bags for Cleveland, join us today at 1 p.m. ET for a LinkedIn Live event, "Paving a Clear Path: A Guide to the Future of Tolling"! We’ll dive into real-world stories on how we’ve helped leading toll agencies cruise through their transformation journeys—no roadblocks, just smooth CX ahead. 🚀💪 It’s not too late to register and hear from our lineup of experts: Brian McNiff, Tarsha Leherr, Micah Hart, and Christopher Cugler. They're ready to share insights that could transform your tolling strategy. After you join us online, don’t forget to visit booth 747 at #IBTTA2024 to see how TTEC can toll-tally transform your journey! Register now and hop in 👉 https://lnkd.in/egWu6Gq5 #linkedinlive #innovation #Technology #IBTTA #AgilityCX

Ready for a revolution? 🤖 When AI meets expert insights, magic happens! With TTEC’s next-gen digital approach, we helped a high-end retailer uncover customer sentiment, boost empathy and save $489,000 annually💰. Our secret? Analyzing 100% of customer interactions (not just 1%) and using that data to pinpoint problem areas and fix them-fast. Think 60% less time finding coaching opportunities and happier customers! Curious how we did it? Check out our case study below and see why Agility is disrupting the market! 👉 https://lnkd.in/eYT79SAg #AgilityCX #Innovation #AI #QAInsights

💡 In the fast-paced world of customer experience, Kelly DuFaux knows that nothing beats a strong, unified team working toward a common goal. “Leadership is about building confidence within the team, fostering transparency, and ensuring that together, we can achieve greater heights together.” Kelly's ability to communicate clearly and set shared objectives helps her team focus on delivering exceptional results. Whether working on a challenging project or managing everyday operations, Kelly encourages each team member to play a critical role in achieving their shared mission. Her hands-on leadership style ensures that no one is left behind and that every individual understands how their contributions impact the overall success of the team. This collective strength has helped her team excel in a highly competitive market, reinforcing the importance of collaboration and mutual support. #Leadership #CustomerFocus #Innovation #AgilityCX

Ready to roll into Cleveland for #IBTTA2024? Join us for a sneak peak on Oct. 22 at 1 p.m. ET for a LinkedIn Live event, "Paving a Clear Path: A Guide to the Future of Tolling." We’ll be sharing real-world success stories and insights on tolling transformations! Make sure to stop by booth #747 and see how TTEC can smooth the ride with our tolling solutions! Whether you're navigating bumps in the road or just cruising along, we’ve got the tools to keep you moving forward. 🚗💨 Don’t miss out—let’s pave the way together! Register now 👉 https://lnkd.in/egWu6Gq5 Brian McNiff - Tarsha Leherr - Micah Hart - Christopher Cugler - TTEC