Guidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to join our dynamic Platform Support team. The Platform Support DBA will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. You will be learning new and exciting AWS processes as we embrace our journey to the cloud. In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning, and Cloud Computing. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.
Role requires to work 2/3 days per week from the office.
Responsibilities:
Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.
Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
Develop and maintain in-depth knowledge of our database through company-sponsored training and experience
Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards
Tuning, troubleshooting and production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms
Monitor and work the JIRA ticket queue for requests to make schema changes, security changes, execute scripts against the databases and refresh non-production databases
Collaborate with the application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance. Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact
Assist the support staff to troubleshoot SQL and any other database errors
Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer
Required skills and experience:
Bachelor’s Degree in Computer Science (or a related STEM field), or related experience
General desktop with Windows and Linux server experience
5+ years’ experience in database administration
3+ years’ experience in Oracle, MySQL, MSSQL or other database scripting language
Deploying or migrating databases into AWS (ec2 or RDS) or any hands-on experience working with AWS or other public cloud providers is a distinct advantage
Highly proficient in one or more of these RDBMS technologies: MS SQL Server , AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL , AWS RDS Oracle
Working knowledge of one or more database high availability scenarios such as: AWS Multi-AZ database deployments,MS SQL Server Always on Availability , GroupsOracle Data Guard
Knowledge of one or more database data replication tools such as: MS SQL Server transactional replication, Oracle Golden Gate, AWS DMS/DMT
Unix/Linux general administration skills and/or bash/python/powershell scripting a distinct advantageKnowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc…)
Strong analytical, communication both written and verbal and quality control skills
Ability to manage multiple tasks with different deadlines
Detail oriented, self-motivated and uses sound judgment.A team player who works well with others
Desire to learn and improve your skills
Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus
Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com
Experience using a software defect tracking system such as JIRA preferredSkills to read and interpret application server log files
3+ years’ experience working directly with customers or key internal partners; preference for support for a B2B software company
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
We provide 24x7 support and while the many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies
Read, write, and speak fluent English.
Score bonus points if you can also have skills in another language such as French or German
Personal Qualities And Soft Skills
You enjoy teaching and being a mentor to others
Good communication and presentation skills
Display a strong work ethic and do whatever it takes to get the job done
A highly positive can-do attitude with a knack for being a team player
Excellent communication skills and ability to explain complex technical concepts to a varied audience
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Benefits:
Competitive market SalaryBonus
Company pension contributions
Fully funded medical insurance for you and your family
Annual Wellness Reimbursement
26 annual leave days
16 weeks paid maternity and paternity leave
3 paid days volunteering in the community
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CONSENT and ACKNOWLEDGEMENT
By clicking the submitting your application on the following page:
You consent to Guidewire collecting, retaining, disclosing and using your Personal Data as outlined above, and to its transfer of your Personal Data outside the country where you live or work, and/or to third parties for the above purposes
In the event that you submit any Sensitive Personal Data, you explicitly consent to Guidewire collecting, retaining, disclosing and transferring your Sensitive Personal Data on the terms and for the same purposes as described above in relation to Personal Data
You acknowledge that you have the right to access your Personal Data and Sensitive Personal Data at any time and have the right to correct any errors
You acknowledge that your Personal Data will be retained for up to 24 months
Poziom w hierarchii
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Forma zatrudnienia
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Funkcja
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